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Player Reviews
- Casino Fairness
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714 votes3.4 - Withdrawal Credibility
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671 votes3.6 - Promotions & Bonuses
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729 votes3.8 - Gaming Experience
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678 votes3.7 - Support Professionalism
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668 votes3.5
- Excellent95 votes5
- Very Good83 votes4
- Average65 votes3
- Poor27 votes2
- Terrible28 votes1
AI Reviews Summary
Created by AI based on real players' reviews (experimental)General Summary:
Reviews are mixed: many users praise the casino’s games, bonuses, and ease of registration, while a substantial number report serious problems with withdrawals and customer support. Positive remarks explicitly mention working no-deposit bonus codes, easy sign-up (often via InClave), good game selection and graphics, and plentiful promotions including VIP/loyalty features. Negative remarks explicitly cite delayed, withheld or reversed payouts (including reported jackpot reversals), unresponsive or poor customer support, unclear or restrictive bonus terms and playthrough requirements, and complications with withdrawal methods or country exclusions. Some users also reported site issues such as broken links, lag, and certain games not opening or bonuses not redeemable.
What Players Like:
- Working no-deposit bonus codes and redeemable bonus codes
- Easy sign-up/registration, frequently using InClave
- Large selection of games with good/appealing graphics
- Many promotions, free spins, match bonuses, and a VIP/loyalty program
- Occasional reports of quick withdrawals (example: Bitcoin/Coindraw)
What Players Don't Like:
- Delayed, withheld, or reversed payouts and unpaid winnings (including reported jackpot reversals)
- Poor, slow, or unresponsive customer support
- Restrictive, unclear, or misleading bonus terms, high playthroughs, and rules about mixing promotions
- Withdrawal/payment-method complications and country exclusions (examples mentioned: New Zealand, USA) and requests to transfer money
- Site problems such as broken links, lag, and some slot games not opening
Country
It needs more variety to improve the experience.
RoyalAce is an online casino with few gaming options, since although it has a large number of games, most are from only one provider and the experience starts to become monotonous, its payment methods are through virtual wallets such as Ethereum, among others.
It also has the functionality of Inclave, has some tournaments you can participate in, and to increase your benefits, it also has VIP.
The interface took a little while to load.
Helpful (1)
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Did I get etc but
My experience has been extremely disappointing. Every time I ask about my payout, I’m given another excuse and another delay. After reading many other reviews from people describing similar payout issues, this has seriously damaged my confidence in this casino. From my perspective, the pattern of delayed payments and poor communication makes the operation feel untrustworthy. If a casino can accept deposits immediately, it should be able to process legitimate withdrawals promptly. Based on my experience, I would not recommend Royal Ace Casino.
Helpful (1)ReportCoupon codes
It's a great platform and I enjoy the fantastic games. But the last two coupon code I have tried were not accepted. I'm going to try a third code and see what happens. I'm willing to try for a 3rd time because I really enjoy this Casino. Even if none of the codes work, I'll deposit my own money that's how much I love this Casino.
Helpful (1)Report
Suspended... overall Aight!
Royal Ace Casino is overall aight. The site is clean and easy to navigate, and if you can’t find something, you probably just didn’t look properly. There aren’t any major differences compared to other casinos – everything is fine, but nothing really stands out.
I like the Easy sign-up/registration, frequently using InClave.
Many promotions, free spins, match bonuses, and a VIP/loyalty program, is also very good.
What really bothered me, though, is the withdrawal process. It’s extremely difficult to actually get your winnings out. Maybe it’s easier from other countries, but I can only speak from my own experience: it feels like obstacles are deliberately put in your way to prevent you from cashing out. After several attempts, I eventually gave up bcuz the Withdrawal/payment-method complications and country exclusions made me almost crazy tho .. But that's on me!
A solid casino overall, but the payout process is a major dealbreaker for me
Helpful (1)ReportHelp
Can anyone tell me why they'll let a player win $2000 while playing on a no deposit code, make them think that they just profited $1800 once the play through is played through, just to take it and via a transactional reverse that they call a reverse coupon request, and they do it without the players consent? Someone explain.
Helpful (2)ReportLevel 1Very easy to explain, and understand why. The terms and conditions of the coupon code you used, states: "You may withdraw up to 100(USD) with this coupon".
Therefore, once playthrough is completed, any amount above and beyond 100USD will automatically be deducted from the balance available, to which you can continue playing with the 100USD left in your wallet.
Helpful Report
Reliable classic
A classic casino which has the latest games on the market, also with the most classic ones, and has a VIP program.
With a loyalty program where you can redeem points for daily spins and bonuses with and without deposit.
Many payment methods including cryptocurrencies
Support in Spanish
Helpful (2)Report
SuspendedWorth the time
I like this casino. It's fun and simple, even though the layout is not my favorite. Works well, not the smoothest I've been to, but definitely good enough to not ruin the experience. Bonuses are good and the no deposit bonus worked smoothly. Registration was easy. Has a good variety of games.
The biggest minus for me is that responsible gaming is not brought up atleast in a way that's easy to run to just by getting to know the casino.
All in concidered, worth the time and the no deposit bonus is a great way to try without a risk.
Helpful (1)ReportWorst time ever
I dep 40.00 and get 220% w/70 free spins on cash bandits. I think I won 7.25 on the spins.Then I played , bass banger,,dragon wars,lucky catch,charms of the forest and fortunat buddha.The fortunat game was the only game I got a bonus game and it wasn't anything good...I'm lucky if I played over 20 min on here.very crappy game play if you ask me.Ive been playing online now 26 years and I know what games do and what are good.Im on every site that is listed.Just not on the ones that don't let usa play..I'm not a pro but I can say that I bought my 2000 ford mustang gt Roush version and signed inside by Jack roush.Im on ssa/ssi and I've done very good playing.I don't get coupons anymore becouse I won to much.I would never recommend this site.Dont waste your money like I just did.
Helpful Report
Level 7United StatesSame here . I've been spinning online reels now for 13 years and I have never experienced such a let down and disappointment from bad ethics as I have with this casino . I'd played at Royal Ace lightly at first only making just a few minimum deposits . I think back then it was around $20 -$25 for minimum deposits but one night I got very lucky and hit for about 2200. I left it in my balances for a few days while I took time to read up on the T&C's and double check to make sure I'd met my wager . Turns out , in order to withdraw I was going to have to make a deposit so I did exactly just that and continued to play. I played through the night and I by the next morning my balance was over 40k. I was shocked and excited and ready to withdraw after seeing I was eligible to withdraw 100% . I followed the steps for withdrawal and support said I had to deposit again. At that point the t started feeling real scammy seeing as I met all my play through balances and all the requirements but bc my balance was 40k I decided it was worth it to send 1more last deposit in lieu of being able to cash out 40k. I make that final deposit and of course it pushed my play through balance back so I was gonna have to continue to play. My balance went up and down from 40k to 39k and as far down as around 26k and finally I'd met my play through. Once again I take the necessary steps for withdrawal and the minute it submitted my withdrawal request suddenly I was logged out and returned to the log in page. I'm thinking I'd probably hit a button on my laptop or something but then when I couldn't log in and kept getting the wrong password error message ,it started becoming clear this wasn't due to me hitting a button. This was done intentionally to keep me from successfully withdrawing . I didn't get any emails notifying me of why this happened and I had to jump through too many hoops to reach someone who would help me understand what went wrong and when I finally did reach someone ,they gave me a made up ,very fraudulent reason stating if violated a term and/or policy but couldn't state what exactly it was that I did . It was more like " oh u know what u did " which I found to be highly unprofessional.. I only had one account at royal ace so they couldn't say it was due to multiple accounts . At the time they allowed back to back coupons and some promotions were allowed back to back including free spins or free chips but none of what was played as even on their dime so none of it made the first bit of sense and the only logical explanation is that 40k was a bit too rich for that casinos blood for cashing out and clearly since they couldn't afford to pay out on top of getting me to deposit over and over with the empty promise of cashing out I came to the conclusion that this casino wasn't planning on operating fairly or legit for every single player who chose to spend time and money playing with them . Good riddance to bad rubbish is how I feel . Oddly enough ,I've seen plenty more f gambling sites that placed this Royal Ace as a black listed casino with the **warning** label by their name . They might be good for small cash outs here and there but I have never witnessed such bad business ethics at any online casino anywhere to this day as what I experienced at Royal Ace. Players beware . They don't mind scamming you and taking your hard earned money at your own expense . There are far more reputable online casinos to spend money at that actually pay out and who have fair practices .
Helpful ReportDecent RTP
Royal Ace Casino offers a wide range of slots and a VIP program. However, player reviews frequently highlight extremely slow payment processing and poor customer service as significant downsides. Some reports also note issues with bonus terms and lack of clear licensing information. While it has some appealing games, the consistent complaints about withdrawals and support suggest proceeding with caution.
Helpful ReportWithdrawal was cancelled
I am writing to file a formal complaint regarding my experience with Royal Ace Casino. I deposited $13 and received a Free Chip bonus as part of a promotion. After playing, I won $100 in addition to my deposit. I completed all the wagering requirements, and the balance was shown as withdrawable. However, when I requested to withdraw my winnings, the casino only approved the return of my $13 deposit and refused to pay out the $100 winnings. Their explanation was that the bonus was “restricted” – something that was not clearly disclosed in the promotion terms at the time I accepted it. I believe this is highly deceptive. If winnings from a bonus are never intended to be paid out, the casino should state that explicitly before allowing players to accept and play with it. Withholding legitimate winnings while returning only the deposit is unfair and unethical. I’m submitting this complaint to warn other players. In my opinion, Royal Ace Casino uses misleading bonus terms to attract players and then denies legitimate payouts through unclear restrictions.
Helpful Report
Official Casino AccountGreetings Humla77, it is true that certain countries are entitled to deposit and play however not entitled to free bonuses (unless issued directly to the account by the casino, generally after deposit). Please check the terms and conditions and it will tell you immediately what you are eligible for in your region based on your IP address. We reviewed your case and we can see that you are from a country that does not allow cashout on free welcome chips. The $13 account confirmation deposit you sent after your win to qualify the account for withdrawal was refunded as soon as this was discovered. Best wishes, Royal Ace
Helpful ReportThey took 7k from me
Dear Royal Ace Casino Team,
I am writing to express my concern and seek clarification regarding the recent reversal of my jackpot wins on April 18, 2025. The details are as follows:
Coupon Reversal Withdrawal Approved - $-6969.78 (2025-04-18, 03:22 AM)
Coupon Reversal Withdrawal Requested - $-6969.78 (2025-04-18, 03:22 AM)
These reversals were applied to two jackpot wins that I had legitimately claimed. I am deeply disappointed by this unexpected action and would like to understand the reasoning behind it. As a loyal player, I value transparency and fairness, and I feel that my trust has been compromised.
Please provide a detailed explanation as to why my winnings were revoked, as well as any supporting documentation or policies related to this decision. Additionally, I request that the matter be reviewed thoroughly and resolved promptly.
I appreciate your attention to this issue and look forward to your timely response.
Helpful ReportOfficial Casino AccountGreetings Aiconic, we had a look and what you experienced is called a "coupon reversal" in industry terms. Bonuses come with rules, free bonuses (generally speaking) have a playthrough (amount you must play to qualify for cashout) and maximum cashout (the maximum amount of cash that can be withdrawn on a bonus). The system knows these rules and when you have completed your playthrough requirement and are now eligible to withdraw the system automatically removes the non-cashable funds from your account and you are left with the money you can take home! Hopefully this clarifies things a bit! Best wishes, Royal Ace
Helpful ReportRoyal ace casino is a theft ring
I've been waiting for at least 7 days for them to deposit my funds into my account. I have 3 withdrawals pending for a total of $5,488.00. And I have yet to receive anything from them, I can't even get them to answer my emails. So the only thing I can think of is that they will never pay me out. And furthermore, I still do not understand why Chipy would even allow them to operate on this platform. Unless they are in cahoots together.
Helpful ReportOfficial Casino AccountGreetings Canelke1978, we fully audited your situation and what we see in the casino account is thousands of dollars in free chips without a history of deposit until your $12 account confirmation deposit after the win. The terms and conditions of the casino (as well as the free chips themselves) state that only one free bonus is valid between cash deposit/play sessions. Due to this your requested withdrawal was denied, you would not be eligible for the $100 maximum cashout on the free chip in play at the time of the win. The $12 confirmation deposit was refunded back to your Bitcoin account upon denial. Hopefully that clarifies things! Best wishes, Royal Ace
Helpful Report
Mid Inclave!
There is nothing unique with this casino! The other inclavecasinos are, the most if them better than this one imo!
- But I like the providera and the slots
- the free bonuses are very fun to warmup your slotfinger🙏👍
Helpful ReportPoor professionalism
They will exit me outta the game in the middle of me playing to restart my game! Then kick me outt all the way so I can't play after putting in a code from the site, just to toy with me! Say it's not working when if I refresh my screen the game works fine!?
Helpful ReportNice and easy
Another easy login RTG casino with some nice free bonuses.This is a crypto friendly casino. VIP level and loyalty bonuses.
Helpful Report
Not the best
typical casino long verification process and slow payout definitely needs improvement
Helpful Reportregistration bonus not payed our
barely trying new casino wagered registration bonus but dont want to pay me the wining i verified everything and now they dont even answer my emeils or live chat can somone help
Helpful ReportOfficial Casino AccountGreetings vista760, we reviewed your account and unfortunately the terms and conditions of the casino (and the free chips themselves) only allow one free chip between cash deposit/play sessions. As you had multiple consecutive free chips (due to having mutiple player accounts this was not your first free chip) back to back with no cash deposit/play to separate them the requested withdrawal was denied. Multiple accounts is a secondary issue (and against the terms and conditions) but can be cleared up with customer service if the infraction is minor and obviously unintentional or the player can prove through documentation that they are separate individuals not in the same household. Thirdly (even if we were to ignore all of the above), a quick check of your country within the terms and conditions would show that Mexico is an allowed country for deposit and play but not eligible for free chips unless directly issued to you by the casino. The withdrawal was denied for all of these reason but can see the account confirmation deposit ($8) you placed was immediately refunded to you... So we shoud be all square! Sorry to disappoint but hopefully this clarifies things. :) Best wishes, Royal Ace
Helpful Reportgreat casino
great casino with alot of bonuses, free spins and free chips. i highly recommend you play here.
Helpful ReportBad
I don't like this casino because the game choices isnt good
Helpful ReportSuspendedok
i dont like the games there but the code works, just not for me
Helpful Report
Bonus Offers
These bonuses are tailored for players from United States. Not from United States? Update your location.
Casino Welcome Package
Available for United States
Most Recent Blog Bonuses
All Royal Ace Casino Bonus CodesRoyal Ace Casino VIP (Loyalty) Program
Qualifying & Joining Conditions
By playing at the casino
Exclusive Member Benefits
VIP Program:
Level 1 - $1000 weekly deposits
- 14 Daily FS
- $100 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 4% monthly cashback
- Higher withdrawal limits
Level 2 - $2000 weekly deposits
- 14 Daily FS
- $200 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 9% monthly cashback
- Higher withdrawal limits
Level 3 - $3000 weekly deposits
- 14 Daily FS
- $300 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 15% monthly cashback
- Higher withdrawal limits
- Personal VIP host
- Priority payments
Level 4 - $4000 weekly deposits
- 14 Daily FS
- $500 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 25% monthly cashback
- Higher withdrawal limits
- Personal VIP host
- Priority payments
Level 5 - $5000 weekly deposits
- 14 Daily FS
- $700 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 35% monthly cashback
- Higher withdrawal limits
- Personal VIP host
- Priority payments
Casino Details
General Info
- Established
- Jan 01, 2009
- License (jurisdiction)
- Curacao
![info]()
- Certified by
![GamCare Logo]()
![info]()
![Gamblers Anonymous Logo]()
![info]()
- VPN-friendly casino
![not available]()
No, this casino doesn’t allow VPN usage
- Casino Platforms & Connectivity
- Instant Play, Mobile, Mobile Web
- Available languages
![English]()
English
Royal Ace Casino Mobile app
Android
iOSAvailable Game Types (11)
Software Providers (1)
- Currencies
- USD
- Minimum deposit
- $30
- Minimum withdrawal
- $20
- Withdrawal limits
- $10000 per month$5000 per month (If your account balance is at least 10 times larger than the total sum of your deposits)
- Withdrawal pending time
![icon-info-outline]()
- Wire Transfer – 7 - 10 business daysCheques – 7 - 10 business daysCrypto Wallet – 7 - 10 business days
Support
- Live Chat
- English
Available in
Global: help@royalacecasino.com
- Phone number
- None
- Fax number
- General: +1 866-725-1124
Responsible Gambling Tools
![available]()
Available Tools- Deposit LimitsSelf-ExclusionTime Out
![not available]()
Unavailable Tools- Loss LimitsReality ChecksSelf-Assessment TestsSession LimitsStake LimitsWithdrawal Lock
Additional Info
- Affiliate Program
- Ace Revenue
- Restricted countries
- Afghanistan
- Aruba
- Australia
- Austria
- Belarus
- Belgium
- Bulgaria
- Comoros
- Curacao
- Denmark
- France
- French Guiana
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Royal Ace Casino Q&As
Level 6I would like to know if the Royal Vegas casinos have any no-deposit bonuses?
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2 AnswersOther Popular Casinos in United States
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