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- Casino Fairness
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704 votes3.4 - Withdrawal Credibility
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661 votes3.6 - Promotions & Bonuses
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720 votes3.8 - Gaming Experience
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668 votes3.7 - Support Professionalism
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658 votes3.5
- Excellent90 votes5
- Very Good83 votes4
- Average63 votes3
- Poor27 votes2
- Terrible25 votes1
AI Reviews Summary
Created by AI based on real players' reviews (experimental)General Summary:
Reviews are mixed: many users praise the casino’s games, bonuses, and ease of registration, while a substantial number report serious problems with withdrawals and customer support. Positive remarks explicitly mention working no-deposit bonus codes, easy sign-up (often via InClave), good game selection and graphics, and plentiful promotions including VIP/loyalty features. Negative remarks explicitly cite delayed, withheld or reversed payouts (including reported jackpot reversals), unresponsive or poor customer support, unclear or restrictive bonus terms and playthrough requirements, and complications with withdrawal methods or country exclusions. Some users also reported site issues such as broken links, lag, and certain games not opening or bonuses not redeemable.
What Players Like:
- Working no-deposit bonus codes and redeemable bonus codes
- Easy sign-up/registration, frequently using InClave
- Large selection of games with good/appealing graphics
- Many promotions, free spins, match bonuses, and a VIP/loyalty program
- Occasional reports of quick withdrawals (example: Bitcoin/Coindraw)
What Players Don't Like:
- Delayed, withheld, or reversed payouts and unpaid winnings (including reported jackpot reversals)
- Poor, slow, or unresponsive customer support
- Restrictive, unclear, or misleading bonus terms, high playthroughs, and rules about mixing promotions
- Withdrawal/payment-method complications and country exclusions (examples mentioned: New Zealand, USA) and requests to transfer money
- Site problems such as broken links, lag, and some slot games not opening
Country
Suspended
... overall Aight!
Royal Ace Casino is overall aight. The site is clean and easy to navigate, and if you can’t find something, you probably just didn’t look properly. There aren’t any major differences compared to other casinos – everything is fine, but nothing really stands out.
I like the Easy sign-up/registration, frequently using InClave.
Many promotions, free spins, match bonuses, and a VIP/loyalty program, is also very good.
What really bothered me, though, is the withdrawal process. It’s extremely difficult to actually get your winnings out. Maybe it’s easier from other countries, but I can only speak from my own experience: it feels like obstacles are deliberately put in your way to prevent you from cashing out. After several attempts, I eventually gave up bcuz the Withdrawal/payment-method complications and country exclusions made me almost crazy tho .. But that's on me!
A solid casino overall, but the payout process is a major dealbreaker for me
Helpful (1)
Report
Help
Can anyone tell me why they'll let a player win $2000 while playing on a no deposit code, make them think that they just profited $1800 once the play through is played through, just to take it and via a transactional reverse that they call a reverse coupon request, and they do it without the players consent? Someone explain.
Helpful (2)ReportLevel 1Very easy to explain, and understand why. The terms and conditions of the coupon code you used, states: "You may withdraw up to 100(USD) with this coupon".
Therefore, once playthrough is completed, any amount above and beyond 100USD will automatically be deducted from the balance available, to which you can continue playing with the 100USD left in your wallet.
Helpful Report
Reliable classic
A classic casino which has the latest games on the market, also with the most classic ones, and has a VIP program.
With a loyalty program where you can redeem points for daily spins and bonuses with and without deposit.
Many payment methods including cryptocurrencies
Support in Spanish
Helpful (2)Report
SuspendedWorth the time
I like this casino. It's fun and simple, even though the layout is not my favorite. Works well, not the smoothest I've been to, but definitely good enough to not ruin the experience. Bonuses are good and the no deposit bonus worked smoothly. Registration was easy. Has a good variety of games.
The biggest minus for me is that responsible gaming is not brought up atleast in a way that's easy to run to just by getting to know the casino.
All in concidered, worth the time and the no deposit bonus is a great way to try without a risk.
Helpful (1)ReportWorst time ever
I dep 40.00 and get 220% w/70 free spins on cash bandits. I think I won 7.25 on the spins.Then I played , bass banger,,dragon wars,lucky catch,charms of the forest and fortunat buddha.The fortunat game was the only game I got a bonus game and it wasn't anything good...I'm lucky if I played over 20 min on here.very crappy game play if you ask me.Ive been playing online now 26 years and I know what games do and what are good.Im on every site that is listed.Just not on the ones that don't let usa play..I'm not a pro but I can say that I bought my 2000 ford mustang gt Roush version and signed inside by Jack roush.Im on ssa/ssi and I've done very good playing.I don't get coupons anymore becouse I won to much.I would never recommend this site.Dont waste your money like I just did.
Helpful ReportDecent RTP
Royal Ace Casino offers a wide range of slots and a VIP program. However, player reviews frequently highlight extremely slow payment processing and poor customer service as significant downsides. Some reports also note issues with bonus terms and lack of clear licensing information. While it has some appealing games, the consistent complaints about withdrawals and support suggest proceeding with caution.
Helpful ReportWithdrawal was cancelled
I am writing to file a formal complaint regarding my experience with Royal Ace Casino. I deposited $13 and received a Free Chip bonus as part of a promotion. After playing, I won $100 in addition to my deposit. I completed all the wagering requirements, and the balance was shown as withdrawable. However, when I requested to withdraw my winnings, the casino only approved the return of my $13 deposit and refused to pay out the $100 winnings. Their explanation was that the bonus was “restricted” – something that was not clearly disclosed in the promotion terms at the time I accepted it. I believe this is highly deceptive. If winnings from a bonus are never intended to be paid out, the casino should state that explicitly before allowing players to accept and play with it. Withholding legitimate winnings while returning only the deposit is unfair and unethical. I’m submitting this complaint to warn other players. In my opinion, Royal Ace Casino uses misleading bonus terms to attract players and then denies legitimate payouts through unclear restrictions.
Helpful Report
Official Casino AccountGreetings Humla77, it is true that certain countries are entitled to deposit and play however not entitled to free bonuses (unless issued directly to the account by the casino, generally after deposit). Please check the terms and conditions and it will tell you immediately what you are eligible for in your region based on your IP address. We reviewed your case and we can see that you are from a country that does not allow cashout on free welcome chips. The $13 account confirmation deposit you sent after your win to qualify the account for withdrawal was refunded as soon as this was discovered. Best wishes, Royal Ace
Helpful ReportThey took 7k from me
Dear Royal Ace Casino Team,
I am writing to express my concern and seek clarification regarding the recent reversal of my jackpot wins on April 18, 2025. The details are as follows:
Coupon Reversal Withdrawal Approved - $-6969.78 (2025-04-18, 03:22 AM)
Coupon Reversal Withdrawal Requested - $-6969.78 (2025-04-18, 03:22 AM)
These reversals were applied to two jackpot wins that I had legitimately claimed. I am deeply disappointed by this unexpected action and would like to understand the reasoning behind it. As a loyal player, I value transparency and fairness, and I feel that my trust has been compromised.
Please provide a detailed explanation as to why my winnings were revoked, as well as any supporting documentation or policies related to this decision. Additionally, I request that the matter be reviewed thoroughly and resolved promptly.
I appreciate your attention to this issue and look forward to your timely response.
Helpful ReportOfficial Casino AccountGreetings Aiconic, we had a look and what you experienced is called a "coupon reversal" in industry terms. Bonuses come with rules, free bonuses (generally speaking) have a playthrough (amount you must play to qualify for cashout) and maximum cashout (the maximum amount of cash that can be withdrawn on a bonus). The system knows these rules and when you have completed your playthrough requirement and are now eligible to withdraw the system automatically removes the non-cashable funds from your account and you are left with the money you can take home! Hopefully this clarifies things a bit! Best wishes, Royal Ace
Helpful ReportRoyal ace casino is a theft ring
I've been waiting for at least 7 days for them to deposit my funds into my account. I have 3 withdrawals pending for a total of $5,488.00. And I have yet to receive anything from them, I can't even get them to answer my emails. So the only thing I can think of is that they will never pay me out. And furthermore, I still do not understand why Chipy would even allow them to operate on this platform. Unless they are in cahoots together.
Helpful ReportOfficial Casino AccountGreetings Canelke1978, we fully audited your situation and what we see in the casino account is thousands of dollars in free chips without a history of deposit until your $12 account confirmation deposit after the win. The terms and conditions of the casino (as well as the free chips themselves) state that only one free bonus is valid between cash deposit/play sessions. Due to this your requested withdrawal was denied, you would not be eligible for the $100 maximum cashout on the free chip in play at the time of the win. The $12 confirmation deposit was refunded back to your Bitcoin account upon denial. Hopefully that clarifies things! Best wishes, Royal Ace
Helpful ReportChanged the rules for 1 tournament
I won a tournament here for 500 dollars. I put 380 in to win. It was a30.00 buy in tournament.. well I cowbell the agent to see how much play through I had left. It's supposed to be 1x play through. He says 468.00 let do I play. Till I think I'm done. I contact the agent again he said. All done. I put in for with draw. I come can and see it for kicked out. I contact the agent. They tell me I have played 936.00 on. 20000. I'm like WHAT??? THAT'S NOT RIGHT. I WON THIS MONEY IN A TOURNAMENT. they're say sorry this tournament has 40x play through. WHAT? I WOULD NEVER HAVE JOINED UNDER THOSE TERMS. NO BODY WOULD PUT 380 INTO A TOURNAMENT I HAD TO WIN AND STILL HAVE TO PLAY 40X JUST TO GET MY MONEY BACK. they won't relieve my money. It's not posted anywhere that these are the rules for this 1 tournament I happened to enter. No where. It's not posted anywhere. I asked show me where I'll deal with it. But they can't. They are liars and scammed. I'm so upset right now. I can't believe this is happening.
Helpful ReportOfficial Casino AccountGreetings 1uvukind, apologies for the delay in response. It took some time to review and get the necessary approvals internally to do what needs to be done here. It is true that the tournament you were playing came with a 40x playthrough requirement for slots and keno to withdraw on all the wins, and a 1x maximum cashout.
Here's the good news, this was not intentional, it makes utterly no sense to make you work so hard to withdraw in this situation, we entirely agree. The win should have had the standard 1x playthrough for tournament wins listed in the terms and conditions and we have taken the steps necessary to assure this doesn't happen again in the future.
Now here's the rub. You lost all of your funds trying to make the (unnecassary) playthrough and there are no longer any funds in the system to withdraw.
Because of the context of the situation we are going to re-deposit the 1x maximum cashout value of the win ($500) and allow you to withdraw it. Great right?
The deposit has to be done by the head of the requisite department and will take some time, perhaps a few hours (or longer). Please log into your account tomorrow and request the $500 for withdrawal, also visit customer service via live chat and update your Bitcoin address.
Once this is all complete we will do what we can to get those funds out the door for you.
Apologies for the stress and inconvenience, accidents do happen. Glad we could make it ok in the end.
Best wishes,
All of us here at Royal Ace
Helpful (1)ReportLevel 5United States@RoyalAceCasino thank you. I appreciate that you are working with me on this. Unfortunately your sister casinos aren't on the same page as you. As they have decided to make this the rules for all weekend tournaments. At least for me. Does this mean you aren't making this your rule for your casino?
Helpful ReportOfficial Casino Account@1uvukind
I work for and with a number of brands all connected primarily through service, though connected in some ways each have their own rules (though many are standardized for the sake of service convenience). I have spoken directly with Royal Ace and they have promised to change the rules as this is more logical (1x playthrough) HOWEVER, please pay very close attention to the advertised terms for each offer individually. You are aware now aware of the situation and until changes are made (it could take some time) you will be accountable for following the rules associated from here forward. Hopefully this will be standardized (as happens sometimes) among our supported brands but there are no guarantees on this.
On the positive side, the funds have been approved and should go out to your Bitcoin account hopefully in the coming business day, thanks so much for your cooperation, so glad I could help!
Best wishes,
Nick and Royal Ace
Helpful ReportLevel 5United States@RoyalAceCasino is there any way I could talk to you? I would like to tell you everything've been through. I would like to show you everything I've been through. I really need to talk to someone.
Helpful ReportOfficial Casino Account@1uvukind unfortunately not, and honestly I have done what I can for you at this point so further dialogue won't change the facts as they stand. I have read some of your interactions with service so I have a good idea as to how you feel on the subject and can see that they are doing their jobs per the rules of the casino though you might not agree with the information provided.
I need to say it is absolutely critical that you read and understand the terms you are playing under, this is real money we are talking about so knowing the rules will be life altering when you win. All terms are included in all promotions and you agree to them on redemption or participation. If there are any questions customer service is available 24 hours a day and can clarify anything you need to know if there is the smallest question regarding terms.
I'm happy I could assist, please pay attention moving forward and your playing (and service) experience will vastly improve, this is guaranteed.
Best wishes,
Nick and Royal Ace
Helpful ReportLevel 5United States@RoyalAceCasino so for the record, there is still nothing posted before during or after the weekend tournaments regarding playthrough. At any of the casinos. Every casino has a different answer. But the ones who haven't read my file always answer 1x play through. Royal ace had not changed the rules. I have transcript of me asking this weekend about it's rules for this weekend tournament and then telling me they can't find anything about those tournaments anywhere. While they were running. And telling me they are usually 1x play through. I don't understand the logic in this approach with me as I spend a lot of money and rarely make it through 1x playthrough. What I do understand is 1, you guys are tired of hearing from me, although you've done nothing different. It's still not posted anywhere on any of your sites.( which is why I have the impression it's not the same for everybody) 2. all you agents have a hard time looking up tournament individually, which leads me to believe it's not something you do, 3. The ones who don't look at my file tell me 1x and the ones who spend an hour looking at my account before answering all have different answers, nothing consistent with any of the other casinos for the same tournament except for the end result being 40x playthrough. Which wasnt always the case as I've cashed out 1x playthrough weekend tournaments. And there are regulars that play ever weekend very aggressively that I'm sure aren't greeted with these uncertanties of which one will be 1x or 40x. And it's these same tournaments they entered that your agents can't find in the system to give me an answer 1x or 40x that they are playing. And they and i pay hundreds of dollars to win. I'm certain they wouldn't do it every weekend. I've only entered the tournaments i did after my first experience with you, royal ace (and my second experience with planet 7, because it was the same weekend as yours, ) after mind you, asking and being told by an agent it was 1x playthrough only to find out it wasn't. Even after the tournaments 1 agent tells me 1x but when I go to withdraw it is now 40x. And now you confirm you've read my file so these are the rules. My question? Had this happened to anyone else?
Helpful Report
Angry and Annoyed
I have dealt with quite the number of issues with this Casino. Customer service will give you false information sometimes. I've been told that they are going to do something, and it never ends up happening. Forget ever getting paid you're winnings...such a headache. I just don't understand it, it's supposed to be an experience that is enjoyable. That is not what I have been given whatsoever.
Helpful ReportOfficial Casino AccountGreetings Bodes11, we were able to locate and review your casino account and it seems that you need to update your identication which expired in October of last year. In order to review a request for withdrawal we require valid documentation on file and we are unable to locate any recent documentation submitted to our automated documents module or to the casino documents email. If you could kindly submit those documents it would be possible to proceed with your withdrawal request. Best wishes, Royal Ace Casino
Helpful ReportVery nice casino
This casino has always provided good entertainment and reasonable service. I have played here for many years and this is one of few that provides a solid experience and smooth functions. The games are not as loose as some but for all other aspects this one really does deliver. Thanks Royal Ace and thank you chipy for always providing a clean and safe way to play!
Helpful (2)Report- Apr 07, 2024Copied
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ShowReplyThis casino platform is over of my favorites because it has many good games and bonuses. Theres always some ndb play to use, and the ndb playthrough is more fair here. The graphics are fluid and game mechanics are great, although they are a little tighter than some, but they deliver the thrill of entertainment as promised. Good luck all and stay safe
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Helpful - Mar 20, 2024Copied
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ShowReplyThis casino offers all the same games and a few good bonuses but the games don't really pay out all that much....altogether a "meh"in my book
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Helpful
Took over a month to cashout
First off, I loved the casino when I first tried it. Had a no deposit promo and games were hitting. Play through the required wagering amounts and made it to cashout, sent in all the required documentation, even did the required $15 min deposit for verification. I started this process on March 12th 2024, I still have not received my cashout. I've sent in emails and reached out to customer support multiple Times, this has been one off the most frustrating situations I've felt with when it's come to these casinos. I honestly world not recommend them in the least bit. I'd you choose to play with them, best if luck to you.
Helpful (1)ReportOfficial Casino AccountGreetings Tyler711James, we tried to find you in the system however we were unable to locate a casino account using your registered email address with CHIPY.com. If you are still having issues please get your registered username (or registered email address) within the casino to CHIPY.com and they will share this info with us. We love to help if we can! Best wishes, Royal Ace
Helpful Report
Afraid to deposit for withdrawal
Played a no deposit bonus and had a great time. Seemingly Low playthrough as I easily went up to $300 +, and once down to $50 am able to cash out.
They want a $10 refundable deposit to cash out though. This makes me leery. Is this typical of online cashout procedures?
Also curious about once you've played through the bonus requirements, and your balance is withdrawlable cash, can you continue to play with that balance without the bonus restrictions?
Or do you have to w/d, then redeposit it? It's the same actual cash, so?
Helpful Reportok
i dont like the games there but the code works, just not for me
Helpful Report
Royally
Love Inclave b casino. Lots of free bonus codes and promotions !
Helpful Report
great
loved every spin and would recommend it to everyone
Helpful ReportNothing seems to be working
I am not sure if it's a Casino issue or something on my end but I cleared all my cookies and did all the little things I had no deposit spins and not a single spin was a winner... I'm on the sister sites also and they work so I'm just confused.
Helpful ReportBonuses
Nice welcome free no deposit bonus and there's actually a lot of those available however don't forget to deposit in-between claiming those
Helpful (2)Report
SuspendedNice casino
Another fantastic inclave casino with a great selection of games and even better selection of bonuses has all the usual deposit in withdrawal options and super easy to sign up
Helpful (1)Report
Bonus Offers
These bonuses are tailored for players from United States. Not from United States? Update your location.
Casino Welcome Package
Available for United States
Royal Ace Casino VIP (Loyalty) Program
Qualifying & Joining Conditions
By playing at the casino
Exclusive Member Benefits
VIP Program:
Level 1 - $1000 weekly deposits
- 14 Daily FS
- $100 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 4% monthly cashback
- Higher withdrawal limits
Level 2 - $2000 weekly deposits
- 14 Daily FS
- $200 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 9% monthly cashback
- Higher withdrawal limits
Level 3 - $3000 weekly deposits
- 14 Daily FS
- $300 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 15% monthly cashback
- Higher withdrawal limits
- Personal VIP host
- Priority payments
Level 4 - $4000 weekly deposits
- 14 Daily FS
- $500 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 25% monthly cashback
- Higher withdrawal limits
- Personal VIP host
- Priority payments
Level 5 - $5000 weekly deposits
- 14 Daily FS
- $700 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 35% monthly cashback
- Higher withdrawal limits
- Personal VIP host
- Priority payments
Casino Details
General Info
- Established
- Jan 01, 2009
- License (jurisdiction)
- -
- Certified by
- -
- VPN-friendly casino
- Undisclosed
- Casino Platforms & Connectivity
- Instant Play, Mobile, Mobile App, Mobile Web
- Available languages
![English]()
English
Royal Ace Casino Mobile app
Android
iOSAvailable Game Types (7)
Software Providers (1)
- Currencies
- USD
- Minimum deposit
- $30
- Minimum withdrawal
- $20
- Withdrawal limits
- $2500 per week
- Withdrawal pending time
![icon-info-outline]()
- Wire Transfer – 7 - 10 business daysCheques – 7 - 10 business daysCrypto Wallet – 7 - 10 business days
Support
- Live Chat
- English
Available in
Global: help@royalacecasino.com
- Phone number
- None
- Fax number
- General: +1 866-725-1124
Responsible Gambling Tools
![not available]()
This casino doesn't have any responsible gambling tools available- Deposit LimitsLoss LimitsReality ChecksSelf-Assessment TestsSelf-ExclusionSession LimitsStake LimitsTime OutWithdrawal Lock
Additional Info
- Affiliate Program
- Ace Revenue
- Restricted countries
- Australia
- Costa Rica
- Czech Republic
- Democratic People's Republic of Korea
- Germany
- Republic of Korea
- United States Minor Outlying Islands
- Uruguay
- Uzbekistan
- Vanuatu
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3.7USDEnglish
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Royal Ace Casino Q&As
Level 5I would like to know if the Royal Vegas casinos have any no-deposit bonuses?
7 Need Answer
2 AnswersOther Popular Casinos in United States
- Over 2 years of experience in the iGaming industry.
- Uploaded & maintained data for 3,000+ casino games.
- Strong grasp of casino game mechanics, especially slots.
- Reviewed and fact-checked over 3,500+ casino games.
