Player Reviews
- Excellent163 votes5
- Very Good194 votes4
- Average160 votes3
- Poor55 votes2
- Terrible41 votes1
AI Reviews Summary
Created by AI based on real players' reviews (experimental)General Summary:
Reviews are mixed. Many users praise the casino's sign-up and no-deposit bonuses, frequent promotions, variety of games and good graphics, and several reviewers say the site is user-friendly. At the same time a large number of users report serious problems with withdrawing funds, including long delays, denied withdrawals, verification issues and regional restrictions. Several reviewers explicitly describe poor or rude customer support and some go as far as calling the casino a scam or saying they were never paid out.
What Players Like:
- Sign-up and no-deposit bonuses / free spins are available and work for many users.
- Frequent promotions, match bonuses and tournaments; some reviewers report generous VIP freebies.
- Wide variety of games and multiple game providers; some mention good graphics.
- Site is user-friendly and easy to navigate according to several users.
- Some users report helpful customer support when asked and successful quick payouts in individual cases.
What Players Don't Like:
- Long withdrawal times reported frequently (examples given: 7–10 business days, 10+ days, 20+ days, or much longer).
- Withdrawals denied or blocked for various reasons, including bonus restrictions and country restrictions.
- Verification and documentation problems; users report being disconnected, asked for repeated ID documents, or unable to complete verification.
- Customer support described by multiple users as rude, unprofessional, unhelpful or only available via chat; some users report being encouraged to deposit instead of getting paid.
- Several users explicitly claim they were never paid out and call the casino a scam.
Country




Hmm hmm
Reviews are mixed: many users praise the casino’s games, bonuses, and ease of registration, while a substantial number report serious problems with withdrawals and customer support. Positive remarks explicitly mention working no-deposit bonus codes, easy sign-up (often via InClave), good game selection and graphics, and plentiful promotions including VIP/loyalty features. Negative remarks explicitly cite delayed, withheld or reversed payouts (including reported jackpot reversals), unresponsive or poor




I do NOT recommend this casino. Not at all
If you are reading this please do not play on this casino. the system is such a scam/trap. they supposedly give you bonuses for money. and if you ''win'' you have to make a deposit in order to withdraw the 'bonus winnings' but they take away the bonus at their will (not following the rules whenever they want). i personally had a very bad experience and I recomend you to look for a better casino to play
- Feb 03Copied




Terrible
A while ago I redeemed a no-deposit code, won, and completed my deposit verification, but I couldn't withdraw my money. They offered to refund my deposit, but they still haven't returned it, and they also closed my account. The reason they gave me was that I was underage, what a load of nonsense!




...this aight
Planet 7 Casino is overall decent. The site is clean and easy to navigate, and if you can’t find something, you probably just didn’t look properly. There aren’t any major differences compared to other casinos – everything is fine, but nothing really stands out.
What really bothered me, though, is the withdrawal process. It’s extremely difficult to actually get your winnings out. Maybe it’s easier from other countries, but I can only speak from my own experience: it feels like obstacles are deliberately put in your way to prevent you from cashing out. After several attempts, I eventually gave up.
A solid casino overall, but the payout process is a major dealbreaker for me.




LIFE SAVERS
Planet 7 Casino is a life saver in terms of keeping me busy. I have not really experienced wins on this online casino. The user interface is easy and user friendly.
- The fairness of the casino is a little rocky and I did not like it
- The bonuses did also not impress me
This casino is 3 stars for me and can do much better.





It's a tug of war trying to get my winnings!!
I had just experienced the worst case scenario for online gaming and not getting paid! Customer suppor not,!?! At first they tried to say I had multiple accounts why I cannot withdrawal, then tell me it was a fs max withdrawal is $25.00, then saying I basically abused the free spins with no deposits ???? Really frustrating when it shows I have $2500. To withdrawal . I have my MasterCard bill to show I had played into the game. No resolution, yet I requested to have someone call me or give me a number to actually talk to someone and was told, they don't communicate except via online chat!!


Greetings Sark007, we reviewed your account and unfortunately there are indeed multiple accounts and consecutive free chips within them with no history of cash deposit. The terms and conditions of the casino (and the free chips themselves) only allow one free chip between cash deposit/play sessions. As you had multiple consecutive free chips back to back with no cash deposit/play to separate them the requested withdrawal was denied. Multiple accounts is a secondary issue (and against the terms and conditions) but can be cleared up with customer service if the infraction is minor and obviously unintentional or the player can prove through documentation that they are separate individuals not in the same household. Sorry to disappoint but hopefully this clarifies things! Best wishes, Planet 7



Lots of bonuses
Many bonuses, it is quite possible that some of these bonuses are only available to players who offer the possibility of enjoying these types of games: Slots, Roulette, Blackjack, Video Poker, Baccarat, Jackpot Games, Keno, Other Card Games, Crash Games, Special Videos. Language
Website in English
Customer service in English only
Live chat in English only





RTG greatness
RTG greatness. Typical RTG casino with lots of bonuses available for both newbies and already registered players. Look around before you pick the first bonus you can see. Don't forget to deposit in between claiming those free ones though. You may be able to claim multiple bonuses but it doesn't mean you are eligible for a withdrawal




NDB was real but site feels sketchy
I grabbed the $50 free chip just to test things out. The bonus came through without problems and I could play right away. Some of the games were fun, and I didn’t hit any major glitches.
But the site itself feels a little outdated and slow at times, especially on mobile. The loading takes forever and it just gave me a bit of a “meh” feeling. Didn’t try to withdraw anything yet, so I can’t say how that part works—but I’ve seen a lot of people online saying it’s not easy to get your money out, especially with winnings from free chips.
So yeah, good for testing slots for free, but I wouldn’t go in expecting smooth withdrawals or anything super trustworthy. Just play for fun, not for profit.




No play here
My experience here was very bad.After registration asked from support add me bonus,they added me $50 bonus with 30x wagering.I played 3 days and won from bonus $156 ,then they did my balance $100 what i may withdraw maxcash out.Then i wrote to support about what need to do for withdraw he cancelled my winning and did it 0.One say you may another say you can not.Not advice play here.




One of the few good ones
Playing here for many years now and have won a boatload of money, , a couple years ago it got pretty rough it like the machines were tighter than mother Theresa's snatch. A lot of players revolted or something because it brought in some new management and it improved drastically. My only complaints are #1 even though I played there for years and I have withdrawn my money many times with my military ID that they've had on file for some reason they decided they wanted a different ID and no longer will let me cashout until I go get one that they will accept. I did not knock them to that because they've been straight up about their policies and they stick to them. #2 the customer service on chat is like getting a scam caller from India who is convincing you you're going to get in jail for something if you don't send him money immediately. It's the most obnoxious and unprocessable bots and my numbingly ignorant humans.#3 cash out frequency is an issue. . This once Perpay period and the extremely long cash out time sucks major donkey wiener. It's a little faster for VIP players but you gotta spend some money to end up on that level. That being said everything I'm about to tell you is about to make up for that nonsense! So here's some really big PLUSES ON THEIR SIDE #1 BY FAR THE BEST FREE PROMOTIONS INDUSTRY WIDE. You will not believe how good they take care of their VIP players It's nothing for me to $325-500 free chip every quarter and at least $100 free chip weekly! #2 It's even better, Their deposit matchbonuses are unreal! It's Extremely common to get a 350% match NO RULES bonus + 300% NO RULES + 275% NO RULES For your weekend bonuses With the max you can win on those being 10,000 15,000 and $30,000.




So close
It's so close to what I've been looking for but here are the reasons I won't deposit again. Withdraw wait time is massive. It took more than 10 days to approve my withdrawal. It then took an additional 12 days to send it after the funds were approved. In total, it was well over 2 weeks. But, I did get paid. So they do follow through. You'll just have a full beard by the time they do. Like the rest of the Inclave sites I've tried, you can only use ONE SINGLE coupon before you have to deposit. Oh yes, you can definitely redeem more than one consecutively, but after the first, you will NOT be able to cash out successfully. There are other sites, like Mr O Casino, that allow you to redeem up to 5 coupons before deposit. If the inclave sites did the same, I would absolutely deposit here again. Wait time or not.




No good
I don't have anything good to say i have had nothing but bad experiences with them. I claimed a bonus did as required when i went to claim what was owed i was denied. I showed what i was expecting which was a bonus from their casino i was still denied. I will never play with them agai.

Greetings Fielder82, we reviewed your account and we can see it was closed due to providing incorrect information on signup. When documents were requested they were for an entirely different individual and there was a name change request. Apologies however it is critical that all fields are accurate at the time of signup for the account to be valid, this is the reason for account closure and denial of withdrawal on your free chip. Hopefully this clarifies things. Best wishes, Planet 7




I'm a little slow but worked it out
I was a little slow at understanding get the code, hit visit the site button, go to coupon in the site, paste your coupon and you'll get it. Plus don't forget to try different amounts you might get those also. Plus you can do free spin codes too. Where you win money to go play in other games. I suggest taking first money and playing a tournament if possible.
Luck be to all, Good Luck to me.




If you win, you’ll never be paid.
The support is rude, I won a good amount of money, they won't wire transfer to any credit union. They wouldn't help me with my crypto wallet. They told me to be patient and still has yielded no dollars in my account. You ask for a paper check from them, they said 6-8 months before you'll get it. Not only that but while you're waiting on withdrawal request they will not allow you to take advantage of a single bonus or comp point. Not too fair if you ask me.

Hey Alyssaseg! Thanks for reaching out. Bank wire transfers are tricky, for the safety of our players (especially US based players) we use 3rd party payment providers for all funds coming and going and they dictate the terms under which we can transfer funds. Physical check has been phased out almost completely at this point so we need a bank that is capable of doing international wire transfers directly (without an intermediary) and unfortunately credit unions don't qualify. Sorry to hear you had a bad service experience, we will relay your feedback to our service managers!
- Jul 30, 2024Copied

Hey Alyssaseg! Thanks for reaching out. Bank wire transfers are tricky, for the safety of our players (especially US based players) we use 3rd party payment providers for all funds coming and going and they dictate the terms under which we can transfer funds. Physical check has been phased out almost completely at this point so we need a bank that is capable of doing international wire transfers directly (without an intermediary) and unfortunately credit unions don't qualify. Sorry to hear you had a bad service experience, we will relay your feedback to our service managers!




This casino is a SCAM !!!!
I deposited $50 , and then won $50 . It clearly says minimum withdrawal for Bitcoin is $50. I did all the paperwork sent photocopies of my ID my utility bills through 16 different kinds of verification. I messaged the account through in app messaging. Took me 3 hours to get through, and when I finally asked them about my withdrawal they just disconnect me from the messaging system I sent them emails I sent more requests through in app messaging every time I talk to the cashier they immediately want to know how much I would like to deposit. As soon as I tell them that I won and I'm trying to make it withdrawal they disconnect me. So I check on Reddit to see if anybody else has been having this problem. And every single person who commented on planet 7 casino, literally has had the same problem and nobody that I have ever seen heard or found on Reddit or any other review websites has ever been paid out by this casino. WARNING THIS CASINO IS A SCAM!!!! It's been 3 weeks since I put ended withdrawal request it says 7 to 10 days. I still have not received my money. The best part is I'm just trying to withdraw the same amount of money that I deposited into the casino, and I can't even get that. Imagine if you won $200 $500 $1,000 over what you deposited. LOL you'll never get your money. This casino is a complete waste of time and will steal your money at its earliest convenience. You have been warned.




Impressive! Yours review is from May 2, 2024, Jmsesh, but i read similar reviews in 2016, 17, ...!! 8 years scaming players!!

Hey Jmsesh! If you deposited with a deposit bonus (matching bonus) these funds are non-cashable, they are an amazing value and give you a ton more money to play and win with however the funds belong to the casino. This means that before you cash out the funds we gave you (above and beyond your cash deposit) are removed on approval for withdrawal. The amount you request needs to be above the minimum cashout after the bonus funds are removed to qualify for withdrawal. Hopefully this clarifies things a bit! Best wishes from Planet7




Worst customer service/ withdrawal
Beware of this site, I have had nothing but issues. I won a buy in tournament and was credited with $500 which was supposed to be withdraw-able. I was verified within minutes the when putting in the request for a wire transfer the screen prompts you please allow 5 business days. I followed up 4 days later and spoke with a supervisor who should not be a supervisor or even a customer service representative. He was extremely rude and unprofessional. He then stated it was 7 to 10 business days. He advised that a crypto transaction would be quicker. After canceling my transaction he advised the process would restart and it would be an additional 7 to 10 business days. I asked to speak to someone else and he told me no one was available. I received a call from my slot host the next day who advised that I would need to play 1x the 500 in order to make the withdrawal. I ended up playing about 10x the 500 and had nothing left. My host did give me a 500 credit but it had a 20,000 play through and we all no your not gonna win with those odds. He also stated that I was entitled to weekly and monthly cash back and possibly other bonuses. I then reached out to customer service just now and said I was entitled to nothing until I made another deposit. So now I’m out a lot of money frustrated and want to save others from the headache.

Hey Jfurman1521! Great to hear from you. Per the terms and conditions of the casino all tournament wins have a 1x playthrough to qualify for withdrawal which is the minimum to turn the funds into "cash" within the casino system, as the win also comes with a 1x maximum cashout it is advisable to stop when you have reached this limit as any additional win would not be eligible for withdrawal. We are sorry to hear about your service experience, we will forward this feedback to our service managers. Best wishes from Planet7




💯👌
I am very satisfied with my overall experience with Planet 7 Casino. Seamless gameplay, fair bonus wagering and free bonus options, rather painless withdrawals and a great Support Team. Highly recommended





Not much
There isn't really any activity for new bonuses or special offers through your email.

Great planet more than a 7
Loved this website and it's games and tournaments through and through
Bonus Offers
These bonuses are tailored for players from United States. Not from United States? Update your location.
Casino Welcome Package
Recurring Casino Bonuses
Most Recent Blog Bonuses
All Planet 7 Casino Bonus CodesPlanet 7 Casino VIP (Loyalty) Program
Qualifying & Joining Conditions
By playing at the casino
Exclusive Member Benefits
VIP Program:
Level 1 - $1000 weekly deposits
- 14 Daily FS
- $100 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 4% monthly cashback
- Higher withdrawal limits
Level 2 - $2000 weekly deposits
- 14 Daily FS
- $200 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 9% monthly cashback
- Higher withdrawal limits
Level 3 - $3000 weekly deposits
- 14 Daily FS
- $300 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 15% monthly cashback
- Higher withdrawal limits
- Personal VIP host
- Priority payments
Level 4 - $4000 weekly deposits
- 14 Daily FS
- $500 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 25% monthly cashback
- Higher withdrawal limits
- Personal VIP host
- Priority payments
Level 5 - $5000 weekly deposits
- 14 Daily FS
- $700 appreciation chip
- Birthday bonus
- Exclusive deposit bonuses
- Up to 35% monthly cashback
- Higher withdrawal limits
- Personal VIP host
- Priority payments
How to become a VIP member of Planet 7 casino?
You will need to open an account and deposit a minimum of $1000 each week for 3 consecutive weeks, and your account will be upgraded to VIP Level 1. From there you can reach up to VIP Level 5 as follows:
- VIP Level 1 - a minimum net deposit of $1000 each week for 3 consecutive weeks
- VIP Level 2 - a minimum net deposit of $2000 each week for 3 consecutive weeks
- VIP Level 3 - a minimum net deposit of $3000 each week for 3 consecutive weeks
- VIP Level 4 - a minimum net deposit of $4000 each week for 3 consecutive weeks
- VIP Level 5 - a minimum net deposit of $5000 each week for 3 consecutive weeks

Casino Details
General Info
- Established
- Jun 01, 2011
- License (jurisdiction)
- -
- Certified by
![Gamblers Anonymous logo]()
![Gambling Therapy logo]()
- VPN-friendly casino
No, this casino doesn’t allow VPN usage
- Casino Platforms & Connectivity
- Download, Instant Play, Mobile, Mobile Web
- Available languages
English
Planet 7 Casino Mobile app
Available Game Types (7)
- Currencies
- USD, CAD
- Minimum deposit
- $30
- Minimum withdrawal
- $20
- Withdrawal limits
- $5000 per month (In cases when your balance is at least 10 times larger than the total sum of your deposits)$10000 per month$2500 per day (Per Transaction)
- Withdrawal pending time
- Wire Transfer – 7 - 10 business daysCheques – 7 - 10 business daysCrypto Wallet – 1 - 10 business days
Support
- Live Chat
- English
Available in
Global: help@planet7casino.com Global: planet7@viphelpmanager.com
- Phone number
None
- Fax number
- General: +1 866-725-1109
Responsible Gambling Tools
Available Tools
- Self-Assessment TestsSelf-Exclusion
Unavailable Tools
- Deposit LimitsLoss LimitsReality ChecksSession LimitsStake LimitsTime OutWithdrawal Lock
Additional Info
- Affiliate Program
- Ace Revenue
- Restricted countries
- Australia
- Costa Rica
- Czech Republic
- Democratic People's Republic of Korea
- Germany
- Republic of Korea
- United States Minor Outlying Islands
- Uruguay
- Uzbekistan
- Vanuatu
Gallery
Compare Planet 7 Casino with Other Casinos

Sister Casinos
Planet 7 Casino Q&As
Got questions about Planet 7 Casino?
Ask a QuestionOther Popular Casinos in United States


















































