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How Ratings Work

Matei D
Written byMatei D
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Matei D

Community Specialist
  • Email icon
  • Over 1 year of experience in Customer Support
  • Managed and responded to more than 30,000 user-generated comments and reviews.
  • Bachelor's Degree in Economics from the Bucharest University of Economic Studies.
Briana G
Reviewed byBriana G
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Briana G

Community & Raffles Manager
  • Over 2 years of experience in Customer Support.
  • Great at communicating effectively in difficult situations, making sure information is clear and easy to understand.
  • Managing user-generated content, handling and responding to over 10,000 comments and reviews.
  • Bachelor's Degree in Political Science from the University of Bucharest.
icon-calendarUpdated on Feb 25, 2026

How ratings work guide EN

This page is dedicated to educating users on how the casino rating system works on Chipy.com and why we consider user-generated reviews to be one of the best ways to make an informed decision about choosing a gambling site.

It should be emphasized that our main goal is to provide players with unbiased overviews of online casinos based on real player experience.

All casino reviews we display on our website reflect the opinion of registered Chipy.com users. 

This means that our users have already had some form of experience with a particular casino and decided to share that information through casino reviews/ratings.

Keep reading to learn more about our casino rating system, the usefulness of casino reviews based on personal experience, the requirements casinos need to meet to be featured on our website, and more.

Why Are Casino Reviews Important?

Casino reviews are important for a number of reasons. First off, if you learn about what other players have to say about a casino, it will save you a lot of trouble. Not all online casinos are reliable and trustworthy

Some casinos may treat players unfairly, and if this is the case, you might want to know about it before spending your money on those sites. You should know what to expect before opening an account, and reading a bad review about the casino you considered playing at might be very helpful.

On the other hand, most online casinos offer a great and fair gambling experience to their players, and of course, they deserve recognition. You can show your appreciation by submitting a positive review, so other players can easily find out about these awesome casinos and have an equally exceptional gambling experience. 

You can read another player’s review and realize it touches on certain subjects you didn’t have in mind before, such as wagering requirements, payment methods, or withdrawal timeframe.

Last but not least, casino reviews are a win-win situation for both players and casinos. Players help each other out by displaying reliable and accurate information about the casinos, and it’s also a great way to help casinos improve themselves or praise them for their impeccable services, respectively. 

Our Community's Opinions Matter To Us

Your Opinion Matters Illustration

As full transparency is one of Chipy.com’s core values, for us it comes naturally to allow users to express their honest viewpoints on the casinos published on our website. 

All players are entitled to their own opinions, so our duty is to create a safe environment where they can share their impressions.

By allowing users to voice their opinions, we are able to offer the entire Chipy.com community an unbiased overview of the online casinos we feature. 

It should be pointed out that the experience of our users does not reflect our individual experience with these casinos.

However, user-generated casino reviews serve as a more trustworthy source, considering that Chipy.com does not interfere in the rating process, and users decide which casinos are worthy or not based on their personal experience.

How Our Casino Rating System Works

Rating System Illustration

On Chipy.com, we use a 5-star rating system that allows our members to add votes on a scale from 1 (Terrible) to 5 (Excellent) and write a review of their experience with the particular casino they're rating.

Each casino’s overall “Score” is calculated using a time-weighted average, where newer reviews have a stronger impact and older ones gradually lose influence.

Overall Casino Score

Besides the main score, we have another 5 rating criteria that are not mandatory, but we encourage users to use them if they want to share a more detailed experience:

  • Casino Fairness - Rates how trustworthy and transparent the casino is in how it treats its players. 
  • Withdrawal Credibility - Evaluates the reliability of the casino in processing and delivering player withdrawals.
  • Promotions and Bonuses - Rates the quality and usefulness of bonuses—from sign-up offers to regular deals—focusing on fairness, variety, and how much value they really give players. 
  • Gaming Experience - Evaluates the overall quality of the casino’s platform, including games, design, and usability.
  • Support Professionalism -  Evaluates how responsive, effective, and helpful the casino’s support team is when players need assistance.

Expanded Review Form

Please note: It is not mandatory to rate all five criteria. Users can only choose to rate some of them, according to their own experience with the brand.

Fact

Each review contributes to a casino’s final score based on how recent it is:

  • Reviews from the last 36 months → 100% weight
  • Reviews from 3–5 years ago → 10% weight
  • Reviews older than 5 years → 0% weight

Our rating system only takes into account the newest vote given by each user when calculating the overall score of a casino. 

Example

If you previously had a negative experience with a casino and left a low rating, but later noticed improvements on a second visit, you can update your rating to reflect your new experience.

The past ratings will remain visible on the casino review page, but they won’t influence the overall score. 

This way, we can offer our community the most accurate and fresh results.

You can learn more in our article on how members can update their reviews.

How ratings help our users

By checking the casino ratings and reviews left by other real players, Chipy.com members can get a better overview of a platform based on our community's experience. 

Users can refine their research even further and check out only the rating criteria that interest them, like bonuses, game availability, or customer support.

Also, all the casino lists on our site can be sorted by "Top Rated", which will display the best gaming sites based on our community's ratings.

Top Rated Sorting Option

Important

Transparency and trustworthiness are our core values. That's why casinos can't pay us to remove or change any of the reviews on our website.

Review Guidelines: Quick Overview

It’s essential to know that only Chipy.com registered members are allowed to submit a casino review. So, if you’re interested in leaving a review, make sure you are logged into your account, and if you don’t have an account, we invite you to open one.

This is what you should take into consideration when writing a review:

  • Only share your real experience; 
  • Respect the privacy of other users;
  • Do not reveal any personal information;
  • Avoid racism, sexism, and other forms of discrimination;
  • Do not spam.

Check this help page to learn How to Write a Helpful Casino Review.

Here’s Why You Should Trust Us

Why Trust Us Illustration

Here are 3 of the best reasons why Chipy.com is a reliable online casino portal and why it should be your trusted guide through your gambling journey:

  • Genuine User-Generated Reviews - Chipy.com acts as a host for these gambling sites and has no influence over the ratings, nor the ability to alter them. The ratings are exclusively user-generated.
  • Freedom To Choose - We act as a neutral third party and let players make their own decisions based on their own reasoning, individual research, and existing casino reviews on the site.
  • Passion For Gambling - All our users are online casino aficionados who enjoy engaging in activities on our website, including sharing their gambling experiences to help their peers.

Chipy.com Trusted Online Casinos

We feature and promote gambling sites that stand out for their top-quality gambling services.

Chipy.com applauds the honorable approach of these top-tier casino sites by offering a special award known as the Token of Trust. Only the casinos that meet our highest standards of service quality will be awarded this prestigious merit badge.

Token of Trust Badge

However, not only the casinos marked with the Token of Trust label are worthy. There are countless other reliable online casinos available at Chipy.com that didn’t have the chance yet to be reviewed, as their number increases constantly.

We also feature a page dedicated to our best online casinos, rated by our community members. Only the casinos that have a rating above 3.5 from at least 100 player votes and have been in the market for at least 6 months will appear on this page. 

This way, we ensure that only the casinos that are really worth it will appear on the best online casinos page, helping you find a reliable platform.

How To Avoid Rogue Casinos

Rouge Casinos Illustration

We require that the online casinos we feature treat players with respect and provide gambling services of the highest standard.

However, not all gambling sites are trustworthy, and even with our rigorous examinations, we cannot predict the future actions of certain casino sites. 

Therefore, if a casino doesn’t comply with our requirements, we warn our users by flagging that site as blacklisted.

To make things easier for our players, we have created a page where we expose untrustworthy online casinos. This is where users can check out the blacklist and see which sites must be avoided at all costs.

Final Thoughts

It must be clear by now that our review system has been created with the user in mind, as we aim to only deliver transparent and honest casino reviews. The sole purpose of this action is to help our users make the best decisions regarding their gambling habits, but the final verdict is still theirs. 

Our role is to only show them what to expect and prepare them for their gambling journey. They can still make their own decisions and use our reviews as guidelines, as their purpose is exclusively informational. 

Remember

Always play smart, safe, and responsibly. If you need help, you can always check our Responsible Gambling page to learn more.

If you have any questions, don't hesitate to contact us at support@chipy.com.

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Matei D

Matei D

Community Specialist

  • Email icon

About Matei D

  • Over 1 year of experience in Customer Support
  • Managed and responded to more than 30,000 user-generated comments and reviews.
  • Bachelor's Degree in Economics from the Bucharest University of Economic Studies.
Read Full Bio
Briana G

Briana G

Community & Raffles Manager

About Briana G

  • Over 2 years of experience in Customer Support.
  • Great at communicating effectively in difficult situations, making sure information is clear and easy to understand.
  • Managing user-generated content, handling and responding to over 10,000 comments and reviews.
  • Bachelor's Degree in Political Science from the University of Bucharest.
Read Full Bio

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