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Guide To Self-Exclusion

Otilia Pavel
Written byOtilia Pavel
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Otilia Pavel

PR Specialist
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  • Ex-content writer now turned PR Specialist with over 2 years of experience in the iGaming industry;
  • Specializes in game & casino reviews and responsible gambling;
  • 100+ News Articles which review games and platforms;
  • Law student at the University of Bucharest with a focus on legal and responsible gaming.
Vlad Mihalache
Reviewed byVlad Mihalache
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Vlad Mihalache

Online Gambling and Crypto Casinos Specialist
  • Linkedin icon
  • Facebook icon
  • Email icon
  • Accomplished content strategist and editor with over 8 years of experience in the iGaming industry;
  • Certified Cryptocurrency Expert (CCE);
  • Specializes in blackjack strategies, slots, crypto casinos, and gambling addiction;
  • Bitcoin casino expert with extensive knowledge of crypto trading and blockchain gaming;
  • Online gambling expert with 7,000+ articles written and reviewed;
  • Strong advocate for responsible gambling with complex knowledge of the latest trends;
icon-calendarUpdated on Mar 19, 2024

guide to self exclusion in gambling

Gambling can be a source of entertainment and reward, yet for some, it poses a risk of spiraling into addictive behavior. When gambling starts to adversely impact one's life, exploring prevention and support options is essential.

Professional assistance from experts in gambling addiction and engagement in prevention initiatives like self-exclusion can be effective in regaining control over gambling habits and addressing addictive behaviors.

Gambling addiction is similar to substance addiction and manifests through symptoms like:

  • Persistent failed attempts to stop.
  • Restlessness.
  • Detrimental effects on personal relationships and life opportunities.

For individuals facing gambling issues, numerous options exist to prevent or address addiction. These include seeking professional help or participating in prevention programs like self-exclusion.

What is Self-Exclusion?

Self-exclusion is a voluntary action aimed at safeguarding individuals from the potential harms of excessive gambling. It empowers you to restrict your own access, either temporarily or permanently, to gambling venues and online casinos globally.

Recognized as a highly effective tool in responsible gambling, self-exclusion is a proactive measure for those who acknowledge their gambling habits as problematic and are committed to mitigating the associated risks.

The length of self-exclusion can be adapted to individual needs, typically ranging from a minimum of six months to a maximum of five years

For those seeking a long-term solution, options for permanent self-exclusion are also available. This flexibility allows each person to tailor their self-exclusion period to align with their specific recovery goals.

Remember

During the self-exclusion period, participants will not receive any gambling-related marketing materials or targeted advertisements. This measure helps eliminate external triggers, offering individuals the space to focus on personal well-being and to make healthier lifestyle choices.

Types of Self-Exclusion

Self-exclusion is available in various forms, catering to both online and offline gambling contexts. These options allow individuals to limit access to specific gambling platforms or to all gambling venues collectively.

Online Gambling Self-Exclusion

Globally, numerous programs facilitate online self-exclusion, enabling gamblers to voluntarily block themselves from accessing or creating accounts on various online gambling platforms

These programs often come with complimentary software that can be installed on personal devices, allowing users to immediately begin their self-exclusion journey for a chosen duration, ranging from six months to five years.

Such programs are not limited to specific regions but are available worldwide, ensuring that individuals from different countries have access to tools that support their decision to practice responsible gambling.

However, there are also region-specific programs. Some of them were created with the help of relevant authorities that oversee gambling in that specific country or region. For example, the British Gambling Commission (also known as the UKGC) created Gamstop to help players understand the importance of gambling at registered casinos that openly promote responsible gambling, as well as the risks associated with choosing casinos not on Gamstop.

Self-exclusion from Specific platforms

If you prefer to limit access to a particular gambling website or app, numerous platforms globally offer tailored self-exclusion tools. 

Typically, these can be found in the platform's Responsible Gambling section, either in the footer of the website or within your account settings.

Important Considerations

Some online gambling services may require direct contact with their customer support to initiate self-exclusion. Their team will guide you through the process, ensuring that all necessary steps are taken to effectively exclude you from using their platform.

Ban from Physical Gambling Venues

For those who frequent land-based arcades, betting shops, or casinos, self-exclusion is a viable option. This usually involves visiting the venue and communicating with the staff. They will provide a self-exclusion form to complete, often requiring a form of identification for verification.

Keeping a copy of the completed self-exclusion form is crucial for your records, serving as proof of your commitment to responsible gambling.

Multi-Operator Self-Exclusion Schemes

In many countries, there are additional options for individuals seeking exclusion from multiple land-based gambling venues simultaneously. 

Such multi-operator self-exclusion schemes enable you to exclude yourself from several betting shops, casinos, or other gambling establishments in one coordinated effort. By contacting the system, they will facilitate the process, ensuring that your self-exclusion is applied across all participating venues.

These schemes are designed to offer a comprehensive solution for those looking to extend their self-exclusion beyond a single venue, reflecting a proactive approach to managing and mitigating gambling-related risks.

Worldwide Self-Exclusion Assistance Contacts

Whether you're seeking to limit your gambling activities online or at physical venues, these resources are pivotal in offering support and guidance. 

Each country has its own set of tools and programs, tailored to meet the needs of individuals who are looking to manage their gambling habits effectively. 

From national helplines to specific program contacts, this directory is designed to connect you with the necessary support systems in your region. Explore the list below to find the most relevant and accessible self-exclusion assistance options available to you.

Europe

Country Self-exclusion Organization
France ANJ
Belgium Gaming Commission
Switzerland Spielsperren - Careplay, Gamb­ling sus­pen­sion - Spielerschutz
Spain RGIAJ, Ordenacion Juego
Italy ADM, Registro Unico delle Autoesclusioni
Germany BZgA Check dein Spiel: Sich sperren, Spieler (FAQs)
Netherlands Cruks, Neem een gokstop met Cruks - Kansspelautoriteit, Gokstop nemen, Cruks register
Sweden Spelpaus
Finland Veikkaus
Denmark ROFUS | Spillemyndigheden
United Kingdom Free multi-operator and national self-exclusion schemes
Portugal Autoexclusão e proibição | SRIJ
Austria Limitierung & Selbstsperre
Slovakia Register vylúčených osôb - URHH
Hungary Játékosvédelem – Szabályozott Tevékenységek Felügyeleti Hatósága
Romania Self-Exclusion - Joc Responsabil

United States

State Self-exclusion Organization
Arizona Department of Gaming
Connecticut Department of Consumer Protection - Gaming Division
Delaware Lottery Games 
Florida Council on Compulsive Gambling
Indiana Gaming Commission
Iowa Racing and Gaming Commission
Louisiana Gaming Control Board
Maine Division of Disease Prevention
Massachusetts Gaming Commission
Michigan Gaming Control Board
Mississippi Gaming Commission
Missouri Gaming Commission
New Jersey Department of Law & Public Safety
New York Gaming Commission
Oklahoma Lottery
Pennsylvania Gaming Control Board 
Kansas Racing and Gaming Commission 

Canada

Provincy Self-exclusion Organization
Alberta Loteria de la Provincia
British Columbia BCLC’s Voluntary Self-Exclusion Program
Manitoba Manitoba Liquor & Lotteries
Ontario OLG’s My PlayBreak Program

LATAM

Country Self-exclusion Organization
Argentina Loteria de la Provincia
Chile Autoexclusión Voluntaria
Colombia Coljuegos
Peru GOB.PE
Uruguay Solicitud de Auto Exclusión
Panama Programa de Juego Responsable

Keep in mind

For other regions, you can contact GameSense for further assistance.

Opting for Brand Self-Exclusion

When you decide to self-exclude from a specific online casino, the process typically involves two main avenues:

1. Using On-Site Tools

Many online casinos offer dedicated self-exclusion tools on their websites, allowing you to initiate the process directly and efficiently.

2. Contacting Customer Service

Alternatively, you can request self-exclusion by getting in touch with the casino's customer support team.

Key Steps in the Process:

  • Provide Personal Information: This typically includes your full name, phone number, email address, and residential address.
  • Set the Exclusion Period: Decide on the duration of your self-exclusion, which can vary based on your needs and the casino's policies. Generally, it can last between 6 months and 5 years.

Implications of Self-Exclusion

  • Removal from Marketing Databases: The casino will cease all promotional communications with you.
  • Withdrawal of Funds: Any active funds in your account will be paid out.
  • Account Restrictions: You will be unable to log in to existing accounts or create new ones within the casino's network.

Note

Once activated, a self-exclusion request cannot be cancelled until the end of the selected period. Some casinos may extend the exclusion to all platforms they operate, so it's essential to understand their specific policies

Blocking Gambling on Mobile Devices

To prevent access to gambling websites and apps on Android or iOS devices, consider the following steps:

  1. Download Exclusion Apps: Install apps like GamBan, GamBlock, or Quit Pokies. These applications block access to gambling-related content on your device.
  2. Activate the Service: After installation, these apps prevent access to gambling sites for the duration of your subscription.

Use Parental Control Tools

Tools like BetFilter or NetNanny are effective in restricting gambling content, especially useful for parents or guardians to prevent underage gambling.

By implementing these measures, you can effectively manage your gambling habits or protect others from exposure to gambling content on digital platforms.

Understanding Funds Management After Self-Exclusion

What Happens to Your Funds?

Upon self-excluding from a casino, you may wonder about the status of your funds. According to the UK Gambling Commission (UKGC), casinos are obligated to return any active balance in your account. 

This includes:

  • Refunding remaining wagers.
  • Depositing money back to the bank account registered on your profile.

Pro Tip

For a smooth process, proactively contact the casino's customer support to facilitate the transfer of your funds.

Typically, after you've initiated self-exclusion, the casino will attempt to reach out to you. If you do not respond within a specified timeframe, your funds may be handled in one of the following ways:

  • The casino might retain the funds, declaring them forfeit.
  • Your funds could be donated to organizations promoting responsible gambling.
  • In some cases, funds are handed over to relevant authorities.

Please note

These are general practices and may vary between operators. It's crucial to understand each casino's specific policies.

Difference Between Self-Exclusion & Account Closure

Self-exclusion is a formal process where you're added to exclusion lists, preventing access to gambling facilities and ceasing marketing communications. Post-exclusion, you're entitled to receive any remaining funds.

On the other hand, for account closure, you can initiate this or the casino might close your account due to irregular activities. Similar to self-exclusion, you'll receive your remaining funds. However, account closure doesn't add you to exclusion lists and doesn't prevent you from opening new accounts.

Keep in mind

To close your account, navigate to the account settings or contact customer support directly.

Alternatives to Gambling Post Self-Exclusion

After you self-exclude, specialists recommend you to substitute gambling with other activities:

  1. Meditation: Join local classes or find online courses.
  2. Volunteering: Engage with NGOs that align with your values.
  3. Physical Activity: Explore walking, jogging, team sports, or fitness classes.
  4. Socializing: Organize gatherings with friends and family.
  5. New Hobbies: Consider creative pursuits like painting or crafting.
  6. Seeking Professional Help: Consulting with experts can provide tailored advice and support for managing gambling behavior.

Strategies to Delay Gambling Urges

To prevent yourself from beginning a gambling session, there are effective strategies you can employ. Firstly, remind yourself of the fundamental nature of gambling, particularly the fact that the odds are typically in favor of the house.

Next, take time to analyze your gambling habits. Identify what drives your urge to gamble and explore healthy coping mechanisms at your disposal.

Engaging in counseling can be highly beneficial. It helps in recognizing stress triggers and provides guidance on how to effectively handle them.

Conclusion: Embracing Self-Exclusion as a Positive Step

Self-exclusion is a voluntary and empowering tool for individuals feeling overwhelmed by gambling. It's a proactive measure to foster healthier gambling habits. 

If gambling becomes excessive, self-exclusion serves as a constructive break, offering a chance to regain control and reassess your relationship with gambling. Remember, seeking control over gambling behavior is crucial and is highly advocated by specialists as an effective approach to combating addiction.

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Otilia Pavel

Otilia Pavel

PR Specialist

  • Linkedin icon
  • Email icon

About Otilia Pavel

  • Ex-content writer now turned PR Specialist with over 2 years of experience in the iGaming industry;
  • Specializes in game & casino reviews and responsible gambling;
  • 100+ News Articles which review games and platforms;
  • Law student at the University of Bucharest with a focus on legal and responsible gaming.
Read Full Bio
Vlad Mihalache

Vlad Mihalache

Online Gambling and Crypto Casinos Specialist

  • Linkedin icon
  • Facebook icon
  • Email icon

About Vlad Mihalache

  • Accomplished content strategist and editor with over 8 years of experience in the iGaming industry;
  • Certified Cryptocurrency Expert (CCE);
  • Specializes in blackjack strategies, slots, crypto casinos, and gambling addiction;
  • Bitcoin casino expert with extensive knowledge of crypto trading and blockchain gaming;
  • Online gambling expert with 7,000+ articles written and reviewed;
  • Strong advocate for responsible gambling with complex knowledge of the latest trends;
Read Full Bio

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