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Rich Palms Casino Review

3.5 United States United States accepted
exclusive image $40 No Deposit Bonus exclusive image 300% + 50 FS First Deposit Bonus
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Player Reviews + Write a review
3.5
Very Good
351 votes
Fairness 3.4
Bonuses 3.7
Games 3.7
  • Casino Fairness
    Average
    3.4
  • Withdrawal Credibility
    Average
    3.2
  • Promotions and Bonuses
    Very Good
    3.7
  • Games Variety and Graphics
    Very Good
    3.7
  • Support Professionality
    Average
    3.5
All Reviews 103 Reviews
Most Helpful
Most Helpful Newest

alikenwo Level 4 United Kingdom

2.4 Poor

Terrible, terrible place to try and get winnings from . I made my first withdrawal of  245 on March 26th. Kept checking my bank but nothing arrived. Had many, many futile chat sessions, and was eventually told to send copies of my bank statement to prove I had not got any winnings...I did this...in the meantime I withdrew 150 early April and then 300 on the 19th April. After many emails tooing and frooing with the their finance department I finally today get an email saying they were pleased to tell me my 245 refund was being sent. I logged into the casino and was surprised to see 55 sitting there - I checked the banking page and they had sent the 245 refund out of my 300 winnings and placed the other 55 back into my players account!!!!


Every email to the finance department takes DAYS to get a response.


The chat advisers and managers have no way (apparently) of contacting their own finance department, and they tell the player to do it themselves  (and so back you go into the endless waiting for days to get a reply).


Mistake after mistake after mistake is made.


Advisers try to be helpful but have limited English language capability (it's infuriating).


They advertise it takes 7 business days to get your money (it does not - the advisers will tell you takes 12 business days) - I still have not received one cent of any of the withdrawals!


They refuse to give details of where their Licence comes from.


They refuse to give details of whom to contact to complain.


|ll in all  - it is a shambles (and yet to see if it is scam also).


The only plus side is the games are good!! lol

Reply Helpful (11)

    ccas304 Level 6 United States

    support IS LACKING I WISHSUPPORT WAS LIKE SLOTLAND IN TERMS OF ACCESS AND SPEED

    Reply Helpful (3)

BigPaPaPump Level 6 United States

4.8 Excellent

Started depositing here about 2 weeks ago I've made three different deposit since then all with no bonus bonuses attached. I contacted customer care and asked for a free comp chip after each deposit and the support were very courteous and professional I was comped the free chip after each deposit that I had made with no bonuses attached

Reply Helpful (10)

aca293 Level 23 Portugal

3.0 Average

Try this casino in the other day! It is one more RTG casino (much similar to all others): The registration form, it is easy. Only allow USD and AUS as currency. The mobile version, works fine and has live games, which for me, it is the best feature! The bonus i was able to redeem, only allow play the slots, so, all the other games were left untested!

Reply Helpful (7)

    porreiro Level 5 Portugal

    An rtg with live games, is something i like!! The slots are smashing fun and good to take a break from the table live games the ones i like to play!!

    Reply Helpful

    ccas304 Level 6 United States

    so many of the same games or software, i guess thats good though competition from one another on bonuses i suppose.

    Reply Helpful

calicali777 Level 4 United States

3.6 Very Good

I started playing at Rich Palms 6 months ago. When you win - you win big. but losing streaks can last loooong.  However- it took so long for me to get withdrawal verified that I never held onto my winnings. I've had good luck on table games and some slots. When you withdraw- they give you 3 options (bank transfer, credit card, bitcoin). Withdrawal was processed within 2 weeks and showed up as reversal of charges made prior but added up to withdraw amount of $2000. Also- they only allow $500/day withdraw per method. Wish they had MatchPay or instant bitcoin withdraw. PRO: they do accept most Credit cards and the bonuses are good. I received over $1000 in real cash bonuses for joining VIP club with no strings attached.

Reply Helpful (4)

eknthw Level 6 Iceland

3.8 Very Good

I love RTG casino.

and this place nice to try.

A lot of bonus available


Reply Helpful (4)

samasu Level 14 Uruguay

3.0 Average

Rich Palms es una mezcla de sensaciones. Cuando te registras, recibes el bono, empiezas a jugar (puedes ganar o perder, es logico) Hasta ahi todo bien, se disfruta mucho. Luego llega el momento de retirar ganancias o querer comunicarse con el Soporte y es un calvario, responden cuando desean y no siempre te dan una solucion a tus problemas. Si quieres divertirte y no tienes apuro si tienes dificultades, juega en Rich Pams, pero si te molesta que no te atiendan y den mil vueltas para una solucion, busca otro sitio. 

Rich Palms is a mix of sensations. When you register, you receive the bonus, you start to play (you can win or lose, that's logical) So far so good, you enjoy it a lot. Then comes the time to withdraw profits or want to communicate with Support and it is an ordeal, they respond when they want and do not always give you a solution to your problems. If you want to have fun and are not in a hurry if you have difficulties, play Rich Pams, but if it bothers you that they do not attend you and give a thousand turns for a solution, look elsewhere.

Reply Helpful (2)

bodynok420 Level 6 United States

4.0 Very Good

Fun and fair to play at, only problem is on a bitcoin deposit i won 7k. I'm not waiting 5-7 days to only withdrawal 500 at a time forget that

Reply Helpful (1)

Frostritz Level 4 New Zealand

4.3 Very Good

Straight forward registration process

Reply Helpful (1)

Lontje Level 3 Suriname

3.0 Average

It just a scam you give them money but In return they give you nothing.

Reply Helpful

    RichPalmsCasino Netherlands

    Hello Mitchell,


    Thank you for addressing us with your query.
    We contacted the Finance Department representative of Rich Palms Casino, and were advised that there was no deposit placed on your account. Only a free trial bonus was used.
    Could you please describe the heart of your concern in more details?


    Kind regards,
    Rich Palms Casino team

    Reply Helpful

ctobin89 Level 4 Canada

2.8 Average

Typical RTG casino. I don't find it offers anything special in particular in comparison to the other RTG casinos. Actually I find there are better offerings available at other RTG casinos that give you better bang for your buck.

Reply Helpful
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Bonus Offers
Welcome Package
Bonus Min Dep Wagering Games Availability Code
$40
FREE
50xB
Slots, Keno, Bingo, Scratch Cards & Board Games
exclusive image Exclusive Upon sign up
SECRET40
300% + 50 FS
$25
30x(D+B)
Slots, Keno, Bingo, Scratch Cards & Board Games (FS - Secret Jungle)
exclusive image Exclusive 1st Deposit
SECRET300
250%
$25
30x(D+B)
Slots & Specialty games
1st Deposit
No code required
275%
$25
30x(D+B)
Slots & Specialty games
2nd Deposit
No code required
300%
$25
30x(D+B)
Slots & Specialty games
3rd Deposit
No code required
Match Bonuses
Bonus Min Dep Wagering Availability
The casino is offering a variety of bonuses on different dates which are constantly being updated, for more information visit the casino promotion page
Casino Details
Established
Jan 31, 2020
Software
RTG, Visionary iGaming
Languages
English
Currencies
USD, AUD
Banking
Method Deposit Withdrawal
American Express Logo
Bitcoin Logo
MasterCard Logo
Neosurf Logo
Visa Logo
Wire Transfer Logo
Minimum deposit
$25
Minimum withdrawal
$100
Withdrawal limits
$2000 per week
$500 per day
Withdrawal pending time
Wire Transfer - 5-7 business days
Credit cards - 7-10 business days
Bitcoin Wallet - Up to 24 hours
Casino Versions
Instant Play, Download, Mobile, Flash, Mobile Web
Operating System
Windows, Android, Linux, Mac, iOS, Windows Phone, Blackberry
Support
Live Chat
Yes
Email
[email protected]
Phone number
General: +1 855-279-8143
Additional info
Restricted Countries
China, India, Malaysia, Vietnam, Netherlands, Israel, Ukraine, Russian Federation, Kazakhstan, Islamic Republic of Iran, Syrian Arab Republic, Iraq, Romania, Hungary, Afghanistan, Azerbaijan, Serbia, Bulgaria, Poland, Croatia, Estonia, Kyrgyzstan, Armenia, Belarus, Guam, Pakistan, Costa Rica, Bangladesh, Curacao, Aruba, Sint Maarten (Dutch part), Bhutan, Saint Eustatius and Saba Bonaire
Jurisdiction (license)
Curacao
Certified by
Gambleaware, Gamblers Anonymous
Affiliate Program
Superior Share

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