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Rich Palms Casino Review

3.7 United States United States accepted
new
exclusive image $40 No deposit bonus exclusive image 300% First deposit bonus + 50 FS
$40 No deposit bonus at Rich Palms Casino
SECRET40
Games allowed:
Slots, Keno, Bingo, Scratch Cards & Board Games
Wagering:
50xB
Min. deposit:
Free
300% First deposit bonus + 50 FS at Rich Palms Casino
SECRET300
Games allowed:
Slots, Keno, Bingo, Scratch Cards & Board Games (FS - Secret Jungle)
Wagering:
30x(D+B)
Min. deposit:
$25
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Player Reviews + Write a review
3.7
Very Good
139 reviews
Fairness 3.6
Bonuses 4.1
Games 4
  • Casino Fairness
    Very Good
    3.6
  • Withdrawal Credibility
    Average
    3.3
  • Promotions and Bonuses
    Very Good
    4.1
  • Games Variety and Graphics
    Very Good
    4
  • Support Professionality
    Very Good
    3.6
All Reviews 30 Reviews
Most Helpful
Most Helpful Newest

alikenwo United Kingdom

2.4 Poor

Terrible, terrible place to try and get winnings from . I made my first withdrawal of  245 on March 26th. Kept checking my bank but nothing arrived. Had many, many futile chat sessions, and was eventually told to send copies of my bank statement to prove I had not got any winnings...I did this...in the meantime I withdrew 150 early April and then 300 on the 19th April. After many emails tooing and frooing with the their finance department I finally today get an email saying they were pleased to tell me my 245 refund was being sent. I logged into the casino and was surprised to see 55 sitting there - I checked the banking page and they had sent the 245 refund out of my 300 winnings and placed the other 55 back into my players account!!!!


Every email to the finance department takes DAYS to get a response.


The chat advisers and managers have no way (apparently) of contacting their own finance department, and they tell the player to do it themselves  (and so back you go into the endless waiting for days to get a reply).


Mistake after mistake after mistake is made.


Advisers try to be helpful but have limited English language capability (it's infuriating).


They advertise it takes 7 business days to get your money (it does not - the advisers will tell you takes 12 business days) - I still have not received one cent of any of the withdrawals!


They refuse to give details of where their Licence comes from.


They refuse to give details of whom to contact to complain.


|ll in all  - it is a shambles (and yet to see if it is scam also).


The only plus side is the games are good!! lol

Reply Helpful (7)

    ccas304 Level 3 United States

    support IS LACKING I WISHSUPPORT WAS LIKE SLOTLAND IN TERMS OF ACCESS AND SPEED

    Reply Helpful (1)

BigPaPaPump Level 4 United States

4.8 Excellent

Started depositing here about 2 weeks ago I've made three different deposit since then all with no bonus bonuses attached. I contacted customer care and asked for a free comp chip after each deposit and the support were very courteous and professional I was comped the free chip after each deposit that I had made with no bonuses attached

Reply Helpful (5)

eknthw Level 6 Iceland

3.8 Very Good

I love RTG casino.

and this place nice to try.

A lot of bonus available


Reply Helpful (3)

aca293 Level 21 Portugal

3 Average

Try this casino in the other day! It is one more RTG casino (much similar to all others): The registration form, it is easy. Only allow USD and AUS as currency. The mobile version, works fine and has live games, which for me, it is the best feature! The bonus i was able to redeem, only allow play the slots, so, all the other games were left untested!

Reply Helpful (1)

    ccas304 Level 3 United States

    so many of the same games or software, i guess thats good though competition from one another on bonuses i suppose.

    Reply Helpful

Frostritz Level 3 New Zealand

4.3 Very Good

Straight forward registration process

Reply Helpful (1)

Mimihood69 United States

2.4 Poor

Do NOT be stupid like I and waste your money depositing to Rich Palms Casino.  I have deposited hundreds of dollars a month for over a year and the one and only time I am able to withdraw a little amount of $270.00,  I have gone through He$$ and wont obviously be getting it.  I called the casino and spoke with a rep that told me all the documents I had to send in order for my withdraw to be accepted.  I sent all that was asked that day and called back to check if they received them and if everything was fine.  She placed me on hold,  told me everything was good and she will forward it to the withdraw department and I would have my winnings by 4 business days. On the 3rd business day I called them again,  and they then tell me that the quality of the documents were not clear and to resend them.  I sent them again and called again and was told different information.  I supposedly talked to a manager named Odell,  and he promised that he would get the problem fixed.  I have not received a phone call or a email from anyone for another two days so I call again 2 days later and am told different information

 They told me the bank wiring information was not necessary because I was having my winnings placed.on a debit card that I use most often.   After not hearing from anyone,  no emails,  4 different reps and a manager telling me different things when I CALL THEM,  they now want me to give them my bank account number and routing number.  They have not given me 1% of a though that they are legit and honest but now want this.  I spent more than $270.00 in a month but can't seem to get just that back the one and only time I have met all requirements to withdraw. I am super angry that I was stupid enough to believe they were honest and legit and was a loyal customer to only them when there are so many more casinos.  I guess the only positive thing about this outcome is they can't rob me of any more money because I would never deposit any more of my money,  just wish I could deposit a pile of poop ,  just like their worth.  Scammers,  robbers,  liars and need to all get on the same page with telling players information because it is also a true sign of this place being a joke.  

Reply Helpful
Previous reviews by Mimihood69
  • 2.4 3d
    Show

    Do NOT be stupid like I and waste your money depositing to Rich Palms Casino.  I have deposited hundreds of dollars a month for over a year and the one and only time I am able to withdraw a little amount of $270.00,  I have gone through He$$ and wont obviously be getting it.  I called the casino and spoke with a rep that told me all the documents I had to send in order for my withdraw to be accepted.  I sent all that was asked that day and called back to check if they received them and if everything was fine.  She placed me on hold,  told me everything was good and she will forward it to the withdraw department and I would have my winnings by 4 business days. On the 3rd business day I called them again,  and they then tell me that the quality of the documents were not clear and to resend them.  I sent them again and called again and was told different information.  I supposedly talked to a manager named Odell,  and he promised that he would get the problem fixed.  I have not received a phone call or a email from anyone for another two days so I call again 2 days later and am told different information

     They told me the bank wiring information was not necessary because I was having my winnings placed.on a debit card that I use most often.   After not hearing from anyone,  no emails,  4 different reps and a manager telling me different things when I CALL THEM,  they now want me to give them my bank account number and routing number.  They have not given me 1% of a though that they are legit and honest but now want this.  I spent more than $270.00 in a month but can't seem to get just that back the one and only time I have met all requirements to withdraw. I am super angry that I was stupid enough to believe they were honest and legit and was a loyal customer to only them when there are so many more casinos.  I guess the only positive thing about this outcome is they can't rob me of any more money because I would never deposit any more of my money,  just wish I could deposit a pile of poop ,  just like their worth.  Scammers,  robbers,  liars and need to all get on the same page with telling players information because it is also a true sign of this place being a joke.  

    Reply Helpful

mari21 Level 3 Japan

3 Average

good cvariety of games and bonuses.wagering good and costumer polite

Reply Helpful

Steevee Level 2 Australia

3.8 Very Good

Allright it was good enough for anyone to play.Will not be playing it again though. 

Reply Helpful

Darwin Level 1 Germany

3 Average

Würde dieses tolle Sammelsurium an den tollsten Slot kann man nur Bandit nennen den man kommt nicht von ihm los und ist vollkommen gebannt. Wärmstens zu empfehlen

Reply Helpful

Lance2009 Level 2 United States

3.6 Very Good

I thought there was alot of variety in game choices however you need to jump through hoops to try and get a withdraw even with bitcoin

Reply Helpful
Previous reviews by Lance2009
  • 3.5 Sep 01, 2020
    Show

    I thought there was alot of variety in game choices however you need to jump through hoops to try and get a withdraw even with bitcoin

    Reply Helpful
Show 20 more
Bonus Offers
Welcome Package
Bonus Min Dep Wagering Games Availability Code
$40
FREE
50xB
Slots, Keno, Bingo, Scratch Cards & Board Games
exclusive image Exclusive Upon sign up
SECRET40
300% + 50 FS
$25
30x(D+B)
Slots, Keno, Bingo, Scratch Cards & Board Games (FS - Secret Jungle)
exclusive image Exclusive 1st Deposit
SECRET300
Match Bonuses
Bonus Min Dep Wagering Availability
The casino is offering a variety of bonuses on different dates which are constantly being updated, for more information visit the casino promotion page
Casino Details
Established
Jan 31, 2020
Software
RTG, Visionary iGaming
Languages
English
Currencies
USD, AUD
Banking
Method Deposit Withdrawal
American Express Logo
Bitcoin Wallets Logo
MasterCard Logo
Neosurf Logo
Visa Logo
Wire Transfer Logo
Minimum deposit
$25
Minimum withdrawal
$100
Withdrawal limits
$2000 per week
Withdrawal pending time
Wire Transfer - 2-7 business days
Credit cards - 2-7 business days
Bitcoin Wallet - Up to 24 hours
Casino Versions
Instant Play, Mobile, Flash, Mobile Web
Operating System
Windows, Android, Linux, Mac, iOS, Windows Phone, Blackberry
Support
Live Chat
Yes
Email
[email protected]
Phone number
None
Additional info
Restricted Countries
China, India, Malaysia, Vietnam, Netherlands, Israel, Ukraine, Russian Federation, Kazakhstan, Islamic Republic of Iran, Syrian Arab Republic, Iraq, Romania, Hungary, Afghanistan, Azerbaijan, Serbia, Bulgaria, Poland, Croatia, Estonia, Armenia, Belarus, Guam, Pakistan, Costa Rica, Bangladesh, Curacao, Bhutan
Jurisdiction (license)
Curacao
Certified by
Gambleaware, Gamblers Anonymous
Affiliate Program
Superior Share

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