This Is Vegas Review

Hi,

Looking into your account, we can see that your withdrawal was already processed and sent to you, all according to the T&Cs and the timeframes in them.

All the best,

This is Vegas Support

Hey Agata and Forum managers,

We hope all is well.

We are sorry for the bad taste and the fraustration the player must encountered, HOWEVER, lets please put things in place:

1. The reason the player is not able to withdraw is not "just because no" - it is for our terms and conditions which are very clear as for the maximum withdrawal a player is allowed to request when playing with a free welcome bonus, which is 50 max , see condition (see also on the site):

8. Free bonuses (Comps, Free Chips, converted Comp Points or any other non-deposit bonuses) are playable bonuses awarded to players so they may play free of charge. Free bonuses have a different wagering requirement than other bonuses, and have a fixed withdrawal limit of no more than 50 Credits (50 $,€,£,AUD, or 500 ZAR). Any remaining or extra balance is 'Non-Withdrawable' and is to be cleared from a player's balance. Each player is allowed to withdraw winnings from a free bonus only once during his/her gaming lifetime unless specifically approved by the casino manager.

2. Unfortunatly the player is also NOT eligible to make a withdrawl as withdrawals from free welcome chips (as in free gifts recieved before first deposit is made), are only possible within the first 30 days from account registration date and only if its a win from a free chip granted withing the first 3 free welcome chips given. also stated on our terms and conditions. Unfortunatly the player is not meeting either of the conditions: The player played over 50 free chips so far as well as account registration date  with us, was on 2024, which makes it longer than 30 days already. 

See condition:  

12. A free bonus player (a player who plays only free bonuses, and didn't make a deposit yet) can withdraw winnings when playing his first three free bonuses on his account, during the first 30 days after account registration After three bonuses played or after 30 days since registration date, the funds received from a free bonus will be considered not cashable and will be deducted from the balance or from the withdrawal.

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In conclusion - everything was made according to out t&c and this complaint just seems like an attempt to blacken our name for no reason. 

We would like to ask the FORUM managers to take action and delete this complaint, as it is not a complaint but an attempt to spread wrong information. (specially when all is in the t&c)

Best,

VIP team

ThisIsVegas

Hello,

Would you be able to provide us with your username so we can look further into this case?

There could be verifications or T&Cs reasons as to why your withdrawal has not been processed so far.

We are looking forward to your reply,

This is Vegas

Hi,

Thank you for letting us know. We are truly sorry to hear about this experience.

Would you be able to please share with us your username? that way we would be able to look into your case and be able to resolve it in the best way possible.

Thank you for your cooperation.

Looking forward to your reply,

This Is Vegas Support

@Cbreezy6276  

Thank you for your cooperation.

According to our T&Cs, we allow new customers to cash out from a free bonus for their first 30 days. Otherwise, real-play is required first in order to be able to cash out from future free bonuses.

Therefore, since your account has been created in June 10th, 2022, with no real-play, you are unfortunately ineligible to withdraw funds from free-play.

Thank you so much for your understanding and we do hope to see you online with real-play, which will make you eligible to withdraw from free-play as well.

This Is Vegas