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Jackpot City Casino Review

4
Very Good (301)
United StatesUnited States is not accepted

Player Reviews

4Very Good
301 votes
  • Terrible20 votes1
  • Poor19 votes2
  • Average65 votes3
  • Very Good120 votes4
  • Excellent77 votes5
Ratings by Criteria(1.4K votes)
  • Casino Fairnessinfo icon281 votes3.7
  • Withdrawal Credibilityinfo icon267 votes3.7
  • Promotions & Bonusesinfo icon276 votes3.7
  • Gaming Experienceinfo icon269 votes3.9
  • Support Professionalisminfo icon269 votes3.8
United States
United States rating:
3.2
Average(14 Votes)
Details

AI Reviews Summary

Created by AI based on real players' reviews (experimental)

General Summary:

Users generally praise the casino for its long-standing presence, large game selection (including Microgaming slots), good graphics and sounds, and daily free spins or regular tournament opportunities. Many reviewers mention helpful support staff and several report fast payouts or large wins being paid. At the same time, multiple users complain about high wagering/playthrough requirements and a lack of promotions or weaker existing-player bonuses. Several reviews describe withdrawal and verification problems, duplicate account/login issues, or frustrating bonus mechanics such as an unhelpful bonus wheel and repetitive game designs.

What Players Like:

  • Large variety of games mentioned explicitly (slots, table games, live dealer, Microgaming slots).
  • Good graphics and sounds that enhance gameplay.
  • Helpful and responsive support/staff reported by multiple users.
  • Daily free spins (often cited as 10 free spins daily), regular tournaments, and weekly login/mystery prizes.
  • Several users report fast/quick payouts and successful large withdrawals (examples include a 10k win paid within a week and withdrawals under 24 hours).

What Players Don't Like:

  • High wagering/playthrough requirements on bonuses, making some bonuses "almost not worth taking" or "slightly unrealistic."
  • Lack of promotions, weak existing-player bonuses, and a "pathetic" or unhelpful bonus wheel according to reviewers.
  • Withdrawal and verification issues: repeated requests for documents, delays, duplicate account/login problems, and reports of blocked or difficult-to-complete withdrawals (including a report of self-exclusion during a pending withdrawal).
  • Some users find games repetitive or feel bonus mechanics are controlled/unfair (difficulty triggering higher multipliers or bonus features).

Rating

Country

117 Reviews

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bodyheadeyesmouth
Etoile42Level 5Canada
4Very GoodCopiedthreadicon-check-white

A good go to...

Jackpot city is one of my forever go tos. Its website is user friendly and easy on the eyes. I do wish they had more loyalty offers. The bonus wheel makes me angry. I dont think ive ever won on it. The loyalty points build really slow but they are there. I just wish they could appreciate their loyal customers with a little more acknowledgment. Although I like the games and the free tournaments, I just find myself looking for casinos that offer their loyal customers more bonus'. And by bonus' I mean free spins and no deposit bonus'. 

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bodyeyesmouthhead
Maggi99Level 13Chile
4Very GoodCopiedthreadicon-check-white

My first casino

I've been here for over 2 years. I love it because the deposit is accessible, $2400. Most of the games allow very low bets. They give me 10 free spins every day. The bad thing about the casino is that there is no bonus other than 40% of your deposit.

The other thing is that it is impossible to make a withdrawal with more winnings from the Millionaire Wheel bonus. They ask for a ridiculous number of spins. Even so, I like it to pass the time.

Withdrawals take less than 24 hours and verification is fast.

proof
proof
proof
proof
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bodyheadeyesmouth
Alex62666Level 8New Zealand
1.8PoorCopiedthreadicon-check-white

Don't waste time excuses an false promises

only thing I could say it's the wagering requirements are slightly unrealistic for a player to be successful in completing, there's a good variety of games and support are very nice and helpfull my advice is to vericount then check with support your account is ready to be able to withdraw aninnings you may gain then deposit without using any bonus and enjoy the games

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bodyheadeyesmouth
Jonatello1Level 3
1.4TerribleCopiedthreadicon-check-white

Suspicious games?

Jackpot City is all right in the sense that they have the millionaire wheel that you get to play for free every day for I think forever. I've been playing it every day for as long as I've had to count but when it comes to their games it seems repetitive extremely repetitive. Every game seems to have the bonus where there are three things at the top of your slot machine that you have to fill up and overflow, which I think is more or less controlled wins on the casino part because one second you put one coin in the bucket and you win three spins. The next second you spend $300 and coins are going into that bucket every single time and it's non-existent. Not to mention on a lot of their games. You'll have a multiplier that if you land a symbol on your spins, it'll increase the multiplier for your wins on games that have collect symbols for when you have money symbols on your slot reels and then have the last one. You'll have a tab that will land and you get to collect all the money that's on your screen. Well, when you start to have the x1 You seem to hit that collect money symbol on the end reel over and over and over, but if you ever get it up to the 5x Multiplier on your slot you could spend hundreds of dollars and never get that collect button on your and real so it seems kind of controlled and skimish in that sense. Not to mention, I've been playing on that casino for a long time and I have yet to hit a win that's worth withdrawing, whereas in local casinos provincially local I signed on was verified within 30 seconds, and won almost $300 within four spins and withdrew $250 of that $300 and had it in my account a day and a half later and we're going on months and months of jackpot City with no action over a hundred bucks. So that is why they get a next-to-nothing rating for me. Not to mention their bonuses or free spins are non-existent. It's always a deposit here. Deposit there get nothing for free. We casinos like that so have no place on the internet as far as I'm concerned they take enough of your money. Why can't they give something back for nothing?

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bodyheadeyesmouth
CarmenmLevel 10Canada
5ExcellentCopiedthreadicon-check-white

Jackpot

I have been a member a few months now and I am very pleased with this one so far. For my first deposit I believe only ten dollars I have got to enjoy ten free chances each day for several weeks and I have even won a few times. And I was able to very easily cash out 50. I think is the minimum cash out maybe the max from that I am not sure. But I have been able to cash out from the ten free chances daily. Oh plus every week u get an extra mystery prize of almost a week worth of ten a day. I'll leave it at that as it is called "mystery prize" and is actually a good prize. Only if u log in each day all week I should add. But it's worth the time and fair: I went out of my way to find it here and leave my thoughts. Because I really think they r worth a try and not well enough known for such a good one. On here but I do encourage joining/ freely. This is my real take on it. 

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bodyheadeyesmouth
Swells1908Level 7
3AverageCopiedthreadicon-check-white

Great for NZ Players

Jackpot City is a well-established and credible site. It's great for NZ players as NZD currency is accepted. Extensive game range including popular slots, table games, and live dealer options. The casino offers a generous welcome bonus for new players, but the exisiting player promotions are rather lack-luster. The 10 daily chances on the Mega Millionaire Wheel is ok, but the bonus wheel is pathetic. While it's not perfect for everyone, Jackpot City is a solid choice for players seeking a reliable and entertaining online experience.

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bodyheadeyesmouth
Nital05Level 5
2PoorCopiedthreadicon-check-white

Bad customer service

When they ask you for documents to withdraw your winnings, they only answer that you must send the receipts or documents again, they make obstacles to then credit you again the money requested to play, they do not deposit it to you, alluding to the fact that your documentation is incomplete and they do not provide details of why it is incomplete, in conclusion they credit you the money again to play until you lose it because they do not accept the documents because you have written just one extra letter in your address. In the end, they do not pay no matter how much you explain a different letter on your receipts.

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bodyheadeyesmouth
Linkyd00saccount-cancelSuspended
3AverageCopiedthreadicon-check-white

Sorted

After a long and confused time of trying to log in and make contact, I assumed my account was dissolved somehow and I went ahead and registered again only to be contacted and told my account was a duplicate. After some back and forth we got it sorted and I'm now back and an active member again. I'm more than impressed with the way it was handled and having fun and no more issues. Thank you. 

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Previous reviews by Linkyd00s
  • 1Feb 26, 2024Copiedthreadicon-check-white
    Show

    I'm having trouble with this casino still. Can't log in so was asked if I wanted another one by then deleting previous but still having trouble as duplicate accounts but no contact. As in no replies. 

    Replyicon-thumb-upHelpful  
bodyheadeyesmouth
KefeguyLevel 2
3AverageCopiedthreadicon-check-white

Disappointed

I recently received an email from jackpotcity that said they were happy to facilitate my self exclusion after a sizeable win while my withdrawal was pending. After speaking too as number of people. We have theorised that they did this because the amount of winnings I've withdrawn over  last 12 months was 99x the amount I had deposited since joining jackpotcity. If accepted the the pending withdrawal would have taken  the amount withdrawn over 200x the amount deposited. I'm not the only person I know or have spoke to that has similar or the same experience.

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bodyheadeyesmouth
AdrakeLevel 4Canada
4Very GoodCopiedthreadicon-check-white

Most popular around my town

Jackpot city casino is played by quite a few people from my town, I've heard and seen  some large wins . Quick payouts aswell

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bodyheadeyesmouth
penarayLevel 9
4Very GoodCopiedthreadicon-check-white

Brilliant

Love it. Been a member here for a few years now. Still get 10 free spins daily for logging in. Cool games and kits of promotions. 

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bodyheadeyesmouth
AndriechukLevel 4Canada
4Very GoodCopiedthreadicon-check-white

I always come back!

I have been playing online for only a couple of years and although i have tried other sites, i always come back to Jackpot City. I feel that the have the best selection of games for the entertainment that I prefer

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bodyheadeyesmouth
FraserjwLevel 4
3AverageCopiedthreadicon-check-white

Not bad but nothing great.

Good games but I dish the withdrawals were faster. Just hate waiting for a cash out. 

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bodyheadeyesmouth
Ryder28account-cancelSuspended
3.8Very GoodCopiedthreadicon-check-white

I must express my gratitude to this site, for it led me to my favorite casino site, I've been playing with jackpot city since 2023 an without a single spot of bother. I'd happily recommend jackpot city to any chap or chapette.

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bodyheadeyesmouth
JodafunCopiedthreadicon-check-whiteLevel 23

Thx for the review. There's 3 thinkss to improve for me to like is mre gales providers more banking pptions and lower the. Min withdrawal min of 50€


How does the withdrawal pprocessing  go like? Any obstacles you encountered?

Goodluck have fun 

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bodyheadeyesmouth
RebduduLevel 6Canada
5ExcellentCopiedthreadicon-check-white

One of my favorites

Jackpotcity Casino has great daily bonuses, plenty of quality games. I never had any issues with the withdrawing process.

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bodyheadeyesmouth
Manunui242account-cancelSuspended
4Very GoodCopiedthreadicon-check-white

My go to

My go to casino this one. Daily log in spins, 7day log in rewards. Fast withdrawal payout and send verification details only after certain amounts of withdrawal. All the best games too. 

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bodyheadeyesmouth
LilyMoonLevel 6Canada
4.6ExcellentCopiedthreadicon-check-white

Great games

I'm very impressed with all the games that they have

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bodyheadeyesmouth
Chantha12Level 0New Zealand
5ExcellentCopiedthreadicon-check-white

Loyal

Jackpot city was my first introduction to the world of online gambling. Thank you for your stance on responsible gambling and for making it fun. See You soon. 

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bodyheadeyesmouth
Wulord42QcLevel 10
4Very GoodCopiedthreadicon-check-white

great mobile casino

easy to navigate Jackpotcity is the place if you have friends to refer.

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Previous reviews by Wulord42Qc
  • 5Dec 05, 2024Copiedthreadicon-check-white
    Show

    When you log in for 7 days in a row 30 free spins or 60 free spins are offered!

    Replyicon-thumb-upHelpful  
bodyheadeyesmouth
Shifty6Level 6
4Very GoodCopiedthreadicon-check-white

Great casino not many bonuses but they are good, great selection of games hours of fun

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Bonus Offers

United States flagUnited StatesChange icon arrow down

Casino Welcome Package

BonusMin. depositWageringGamesAvailabilityCode
United StatesAvailable for United States
alert icon

There are no welcome bonuses available for United States.

United StatesNot Available for United States
100%
C$10
70xB
Games:All except selected games
Upon sign upicon-chevron-up-dark
No code required
icon-info-outline
The welcome bonus is not valid for United States. Make a first deposit and JackpotCity will double it with a bonus of up to C$ 400.
100%
NZ$10
70xB
Games:All except selected games
Upon sign upicon-chevron-up-dark
No code required
icon-info-outline
The welcome bonus is not valid for United States. Make a first deposit and JackpotCity will double it with a bonus of up to C$ 400.
100%
CLP$3000
70xB
Games:All except selected games
Upon sign upicon-chevron-up-dark
No code required
icon-info-outline
The welcome bonus is not valid for United States. Make a first deposit and JackpotCity will double it with a bonus of up to C$ 400.
Show 1 more

Jackpot City Casino VIP (Loyalty) Program

Qualifying & Joining Conditions

  • Wager real money

Exclusive Member Benefits

1Loyalty Points

Additional information

  • The benefits and currencies may differ depending on geo

  • The benefits may differ depending on the level of the players

These are the levels for the VIP program

jackpot city vip levels

Casino Details

General Info

Established
Jan 01, 1998
License (jurisdiction)
Channel Islandsinfo,
Kahnawakeinfo,
Maltainfo,
Ontarioinfo
Certified by
eCOGRA logoinfo
GamCare logoinfo
GambleAware logoinfo
Gambling Therapy logoinfo
VPN-friendly casino
not availableNo, this casino doesn’t allow VPN usage
Casino Platforms & Connectivity
Instant Play, Live Dealer, Mobile, Mobile App, Mobile Web
Available languages
EnglishEnglishSpanishSpanishGermanGermanFrenchFrench

Jackpot City Casino Mobile app

icon-androidAndroidavailableicon-iosiOSavailable

Available Game Types (8)

icon-baccarat
Baccarat
Live
icon-bingo
Bingo
icon-blackjack
Blackjack
Live
icon-slots
Slots
icon-roulette
Roulette
Live
icon-scratch-cards
Scratch Cards
icon-table-games
Table Games
Live
icon-video-poker
Video Poker

Software Providers (12)

Games Global logo1X2 Gaming logoEndorphina logoEvolution logoEzugi logoGreenTube logoNetEnt logoPlay n GO logoPlaytech logoPragmatic Play logoRed Tiger Gaming logoRelax Gaming logo
Banking
MethodDepositWithdrawal

Maestro LogoMaestro

icon-checkicon-check

MasterCard LogoMasterCard

icon-checkicon-check

Neteller LogoNeteller

icon-checkicon-check

PayPal LogoPayPal

icon-checkicon-check

Rapid Transfer LogoRapid Transfer

icon-checkicon-check

Visa LogoVisa

icon-checkicon-check
Currencies
EUR, USD, GBP, CAD, JPY, NZD, PLN, SEK, ARS, MXN, INR, MYR, THB, KRW, CLP, AZN, BDT, QAR, AED
Minimum deposit
€10
Minimum withdrawal
€50
Withdrawal limits
Withdrawal pending timeicon-info-outline
Ewallets 1 - 2 business days
Wire Transfer 3 - 7 business days
Credit cards 2 - 6 business days

Support

Live Chat
availableAvailable in
English
Email
Global:support@playersupportcentre.com
Phone number
not availableNone

Responsible Gambling Tools

availableAvailable Tools
Deposit LimitsReality ChecksSelf-Assessment TestsSelf-ExclusionSession LimitsTime Out
not availableUnavailable Tools
Loss LimitsStake LimitsWithdrawal Lock

Additional Info

Affiliate Program
Super Partners
Restricted countries
  • Afghanistan
  • American Samoa
  • Andorra
  • Argentina
  • Australia
  • Austria
  • Belarus
  • Belgium
  • Botswana
  • Brazil
  • British Virgin Islands
  • Bulgaria
Show more

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RatingCountryCurrencyLanguageEstablishedFree BonusFirst DepositGamesMin DepositMin WithdrawalMobile app
Jackpot City Casino logo
Jackpot City Casino
icon-star4
not availableUnited States
availableUSD
availableEnglish
1997
-
-
Baccarat, Bingo, Blackjack, Slots+4
€10
€50
icon-iosicon-android
icon-star3.7
availableUnited States
not availableUSD
availableEnglish
2013
-
150% + 100 FS
Baccarat, Bingo, Blackjack, Slots+15
₿0.0001
₿0.00035
icon-iosicon-android
icon-star0
availableUnited States
availableUSD
availableEnglish
2014
-
200%
Baccarat, Bingo, Blackjack, Slots+6
$25
$25
not available
icon-star3.8
availableUnited States
availableUSD
availableEnglish
2026
100 FS
120% + 75 FS
Baccarat, Bingo, Blackjack, Slots+12
$20
$20
icon-iosicon-android

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Jackpot City Casino Q&As

bodyheadeyesmouth
Anjelic14Copiedthreadicon-check-whiteLevel 11New Zealand
Are there free codes for existing players on Jackpot City casino or other sister sites?

I want no deposit free spins voucher codes for existing players who have already previously deposited many times over, please. It doesn't have to be just for JackpotCity; it can also be for sister sites. Thanks. From New Zealand.

qna-followers28 Need Answerqna-answers5 Answers
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Patrik Turlea
Reviewed & fact-checked by Patrik Turlea
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Patrik Turlea

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Last reviewed on Feb 10, 2026icon-info-outline

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