Davincis Gold Casino Review

Hey @tinkerbell69

We have looked into your complaints and we actually do see the withdrawal was verified and approved and you were Contacted by your account manager already about the withdrawal process and the providing of account verifications documents, needed for the payment to be made.

Please follow with your account manager via email.

Best,

Davinci Gold support 

Hello,

Thank you for letting us know, we have corrected the issue and added the promo to your promotions page. 

Please feel free to visit our 24/7 live chat for any assistance on the spot.

Looking forward to seeing you online soon,

DaVinci's Gold Support

Hey there,

We have looked into your account and see you got about 15 times , no deposit bonuses. 

Now, as per our terms and conditions it only possible to withdrawal from welcome bonuses when these 2 conditions are met:

12. A free bonus player (a player who plays only free bonuses, and didn't make a deposit yet) can withdraw winnings when playing his first three free bonuses on his account, during the first 30 days after account registration After three bonuses played or after 30 days since registration date, the funds received from a free bonus will be considered not cashable and will be deducted from the balance or from the withdrawal.

(Taken directly from out terms and conditions) 

Unfortunately, these are the rules and they apply for everyone , and we bend them for some and not for others. 

The reason you are clasified as a free player is becuase you never made a deposit in our casino, therefor the term "free player". 

You are of course able to deposit on a clear balance with a new deal to you desire and of course you will be able to cash out should you win, according to our terms and conditions.

Best, 

Vip team

DavinciGold

Hello,

We are sorry to hear of youe exprience but if to put facts i the right order, you were contacted again by an account manager just recently and still didnt send requested documents.

We are not able to procceed without you sending the documents required.

Please make sure to check your spam folder for our emails as they might be there as well, you will se we asked of you a few times to send and zero answer about it.

Please answer the email sent to you by your account manager and we are sure this will be resolved.

Best,

Vip team

DavinciGold

@porreiro  Hello there!

We are so sorry to hear you were not able to log in from portugal, though we did not block the country from regitration and in theory you should be able to register just fine. can you perhaps share the details and the screenshot of the error to the email - support@davincisgold.com ?

We will try to help as best we can. we also advise to try another browser or incognito mode, and if nothing works , vpn change. though again, the country is open for regitration.

Best, 

Support team

Davincis Gold

Hi Fredthegirl,

When looking into your account, it seems like the last time you cashed out was 3 years ago, and the last time logging in was a year ago. We can't find anything out of the ordinary here.

Of course, we used the same username you are using here, unless you have a different username to provide us in order to check a different account of yours.

Thanks for your cooperation.

DaVinci's Gold

Hello,

As you stated, withdrawals have been processed and sent before in a timely manner. Since the account verification wasn't completed, we had to ask for further documentation in order to continue processing your withdrawals. Your account verification was completed not too long ago and your withdrawal should already be processed and sent to you over the weekend.

Thank you for your patience and understanding and hope to see you online soon with more wins!

DaVinci's