Wild.io Casino Review

Dear @Blissland, 

Thank you for reaching out and for giving us the chance to review your case. After checking, we can confirm that your transaction was below the minimum deposit amount required for Bitcoin deposits. As shown on the deposit page, the minimum is 0.0001 BTC.

We completely understand how frustrating this situation can be. However, please note that deposits are always made in cryptocurrency, not in USD. The USD value displayed is only a live conversion to help you understand the approximate value of your balance. For example, if your active currency is BTC, all deposits, gameplay, and withdrawals are still processed in BTC.

Additionally, it’s important to keep in mind:

• Clause 4.7 clarifies that while you can view your balance in USD, the underlying currency used for all activity remains the cryptocurrency you selected.
  
• Clause 4.9 of the Terms explains that the minimum deposit amount does not include blockchain fees. Since your personal wallet deducts a network fee when sending the transaction, deposits below the minimum may not reach your player account and can be permanently lost.
  

We truly appreciate your understanding, and we’ll gladly assist you with any questions about making your next deposit safely. Please don’t hesitate to reach out as we’re always here to help.

Warm regards,

The Wild.io Team

Hello there,

Thank you for taking the time to leave us a review. We truly appreciate your feedback.

We kindly remind you to always make sure that your use of the website and bonuses is in line with the Terms and Conditions. This helps us ensure a fair and enjoyable experience for all players.

Best regards,

The Wild.io Team

Hello there Cghazanian, 

Thank you for your review and for taking the time to share your concerns.

We understand your hesitation regarding KYC and appreciate your interest in our platform. While Wild.io operates with a strong focus on privacy and aims to make the user experience as smooth as possible, we also take security and regulatory responsibilities seriously.

As outlined in Clause 13.1 of our Terms and Conditions, Wild.io reserves the right, at any time, to request KYC documentation if deemed necessary to verify a user’s identity or location. This step helps us maintain a secure environment for all users. Until this verification is complete, services such as payments or withdrawals may be restricted. We understand this may be frustrating, but it is a standard industry practice and only applied in specific cases.

Regarding withdrawals, most are processed instantly, but if a KYC review is triggered, delays may occur depending on how quickly the requested documents are submitted and verified.

If you have any specific questions or would like to understand our process better, our support team is available 24/7 and happy to assist.

Kind regards,

The Wild.io Team

Hello spinzer69,

Thank you for your detailed feedback! We’re glad to hear that you value our smooth deposit process, and diverse game selection. It’s great to know you’ve had a consistently positive experience with our platform, bonuses, and support team. Your rating means a lot to us, and we’re here anytime you need assistance or have suggestions.

Best regards,

The Wild.io Team

Hello there, 

It appears that you may be referring to a different casino under the name wildcasino ag.

Our website is https://wild.io/, and we are not affiliated in any way with wildcasino ag.

If you have any questions or need assistance regarding Wild.io, feel free to reach out to us.

Best regards,
The Wild.io Team

Hello there, 

Thank you for sharing your experience. We take accusations of unfair practices very seriously and are committed to maintaining transparency and fairness for all our players.

It's important to adhere to the terms and conditions of the platform to ensure a smooth gaming experience. Please check them here https://wild.io/terms
If these terms are breached, it can result in actions such as account suspension. We understand your frustration and encourage you to reach out to our customer support team at support@wild.io for further clarification. 

With appreciation,
The Wild.io Team

Hello,

Per our standard Terms and Conditions:

8.2 Creating multiple Player Accounts by a single player can lead to termination of all such accounts and confiscation of all funds on the balances. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

8.3 Only one account on Wild.io can be opened per person, one IP address, one physical address, one device, and one payment wallet. The violation of this rule may lead to the blocking of the account and confiscation of the active balance.

Additionally, our general Bonus Terms and Conditions specify:

1.2. Only new registered players can receive a welcome bonus pack. Please note that activation of any kind of bonuses (including level bonus program bonuses) is allowed only once from one computer (or another device), one IP address, one actual address, one phone number, one account in any payment system, and one person. Violation of these terms will result in account blocking and confiscating all funds on balance.

Best Regards,

The WIld.io Team

Hello there Kommaaropdan, 

Thank you for sharing your honest feedback. We’re glad to hear you enjoyed the overall design of the platform, the visuals, and the availability of bonuses, as well as the wide range of games on offer.

We also appreciate your candid perspective and understand that every player compares experiences differently. Your input helps us identify where we can continue improving, and we’ll keep working to make the experience even better over time.

Kind regards,

The Wild.io Team

Hello penaray, 

Thank you for your review! We’re glad to hear you enjoyed the overall look and feel of the platform and found it easy to get started. It’s great to know that the registration process, navigation, and welcome offer all contributed to a positive experience.

We appreciate you taking the time to share your thoughts and hope you continue to enjoy your time with us.

Kind regards,

The Wild.io Team

Hello JayNee0268, 

Thank you for your feedback! We’re glad to hear that what started as a quick visit turned into an enjoyable experience. It’s great to know you liked the range of slots, found the registration process simple, and appreciated the flexibility of the payment options available.

We hope you continue to have a great time exploring the platform, and if you ever need assistance, our team is always here to help.

Warm regards,

The Wild.io Team

Hi there Richard22, 

Thank you for sharing your experience! We’re happy to hear that you’ve been enjoying the range of game providers, the rewarding gameplay, and the welcome offers you received. It’s also great to know that our support team has been responsive and helpful when you needed assistance.

We truly appreciate your feedback and hope you continue to have a positive and enjoyable time with us.

Kind regards,

The Wild.io Team

Hello there, 

Thank you for your review and for sharing your experience with us. We’re glad to hear that you’ve successfully withdrawn funds several times and that you’re enjoying the variety of games available from top providers.

While we understand that not every aspect may feel perfect, it’s good to know that you consider the platform reliable. We’ll keep working on improvements to ensure your experience gets even better over time.

Warm regards,

The Wild.io Team

Hello there, 

Thank you for your feedback. We’re sorry to hear that locating the correct game for the free spins caused some frustration. We understand how this can affect your experience and will take your input into consideration to make things clearer in the future.

If you’re ever unsure about where to find a game or how a promotion works, please remember that our support team is available 24/7. They’ll be happy to guide you step by step so you can make the most of your bonuses without any hassle.

Kind regards,

The Wild.io Team

Hello SubbyNeko24. 

Thank you for your feedback. We’re glad to hear you’ve been enjoying the games and that the platform works well for you. 

Regarding your withdrawal experience, the request you encountered is in line with Clause 4.3 of our Bonus Terms and Conditions. This clause states that for registration bonuses, extra spins, free spins, or any no-deposit bonuses, no winnings can be withdrawn until you have deposited at least $10 (or currency equivalent) into your account. Additionally, for withdrawals related to no-deposit bonuses, the deposit must be made in the same currency in which the bonus was issued. For example, if your free spins were credited in BTC, you would need to deposit in BTC. If these conditions are not met, the withdrawal requests will be declined.

If you’d like more clarity or guidance on completing this requirement, our live support team is available 24/7 to assist you.

Kind regards,
The Wild.io Team

Hello S0kre, 

Thank you for your feedback! We’re glad to hear you’re enjoying the bonuses and overall experience on our platform. We aim to provide a smooth environment for all our players. If there’s anything we can do to enhance your experience further, feel free to reach out anytime.

Kind regards,

The Wild.io Team

Hi there @Cghazanian , 

Thank you for your comment and for taking the time to share your concerns.

We understand your hesitation regarding KYC and appreciate your interest in our platform. While Wild.io operates with a strong focus on privacy and aims to make the user experience as smooth as possible, we also take security and regulatory responsibilities seriously.

As outlined in Clause 13.1 of our Terms and Conditions, Wild.io reserves the right, at any time, to request KYC documentation if deemed necessary to verify a user’s identity or location. This step helps us maintain a secure environment for all users. Until this verification is complete, services such as payments or withdrawals may be restricted. We understand this may be frustrating, but it is a standard industry practice and only applied in specific cases.

Regarding withdrawals, most are processed in a few minutes, but if a KYC review is triggered, delays may occur depending on how quickly the requested documents are submitted and verified.

If you have any specific questions or would like to understand our process better, our support team is available 24/7 and happy to assist.

Kind regards,

The Wild.io Team

Hello HellBaby, 

Thank you for your honest review. We’re glad to hear that your personal experience has been positive, and that you’ve enjoyed the game selection and bonuses. We understand concerns about feedback from other players and want to assure you that we’re always working to improve the platform and address any issues that arise. If you ever need assistance or have suggestions, our support team is here for you 24/7.

Best regards,

The Wild.io Team

Hello tuananh1601, 

Thank you for your feedback. We understand that a crypto focused platform may not suit everyone, especially those less familiar with digital currencies. At Wild.io, our aim is to offer a secure and forward-thinking experience by using cryptocurrency.

That said, we do offer an alternative solution where you can buy crypto directly through the casino via trusted third-party payment providers. If you’d like guidance on how this works, our support team is available 24/7 and happy to help.

Kind regards,

The Wild.io Team

Hello JDizzleBaby1, 

Thank you for positive review! We’re glad to hear you’re having a smooth and enjoyable experience, especially when the wins start rolling in. If there’s anything we can do to make it even better, just let us know.

Best regards,

The Wild.io Team