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- Casino Fairness
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307 votes3.5 - Withdrawal Credibility
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297 votes3.4 - Promotions & Bonuses
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318 votes3.5 - Gaming Experience
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300 votes3.6 - Support Professionalism
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290 votes3.5
- Excellent14 votes5
- Very Good20 votes4
- Average14 votes3
- Poor11 votes2
- Terrible6 votes1
Country
Scam
My experience with Cocoa Casino revealed troubling practices that suggest they are using deceptive tactics:
Withdrawal Restrictions: After winning with free bonuses, I was told I could only withdraw from my first three bonuses within 30 days. After that, winnings become non-cashable. This feels like a trap to keep players gambling.
Misleading Promotions: They aggressively promote free chips, claiming they’re "withdrawable" without clearly stating the strict conditions. This misleading advertising is dangerous.
Deflective Customer Service: When I raised concerns, customer service pointed to the terms and conditions, deflecting responsibility. This is a common tactic to avoid accountability.
Helpful (1)
Report
Official Casino AccountHello there Wintastic,
We are very sorry to hear of you left with a bad taste, however, lets be precise with the details given on this thread:
You have sign in initially on april 5th, since then, with no deposit required (NOR any deposit made at all), you recieved free comps, over 40 times (!!!!), with NO deposit required. infact, you never deposited real money into that account and only played on free comps.
According to our t&c, stated loud and clear, the possibility to cash out real money, is reserved for real money players, HOWEVER, since we do understand that also NEW players (which if you opened your account in april, you are no longer consider as "new") would like to cash out and test out withdrawal system, which is perfectly normal, we have decided to grant it by the conditions decided:
12. A free bonus player (a player who plays only free bonuses, and didn't make a deposit yet) can withdraw winnings when playing his first three free bonuses on his account, during the first 30 days after account registration After three bonuses played or after 30 days since registration date, the funds received from a free bonus will be considered not cashable and will be deducted from the balance or from the withdrawal.
****
We have never claimed anything to be "withdrawable" when its not, and like every other brand out there, there are t&c to any type of withdrawal generate from diffrent types of promos.
We are far from scamming anyone and like every other brand online, we also have rules and regulations and it is very normal and very much NOT misleading.
We have reviewed your accout case throughly and found no issue whatsoever.
Should you have any more questions or concerns, please do feel free to reach out to us at:
support@cocoacasino.com
Best,
VIP team
Cocoa casino
Helpful Report
Last night on a whim
Last night on a whim i decided to deposit some money i think like 25 dollars into Cocoa casino, i was weary having not dealt with them much before. I was winning some but impulsive me I wanted to win more. To make a long story short I ended up losing! Well tonight when i logged in to see if maybe they had a free chip the Awesome live chat put a 10 dollar free chip in my account and can you believe I got it to over $900, and I was able to do my wagering the max cashout was $50 and I just completed that Im just waiting to get the deposit in my bitcoin wallet. After that I went back on live chat to tell them thankyou and also ask them about the free $5 chip I then saw as available in my promotions, the nice agent said if its in my promotions im allowed to play it wow, i told her thats Awesome and i said even though i just played one, and she said YES wow that really is Awesome. Alot of casinos actually most wont allow that. ThankYOU COCOA CASINO YOU ARE TRULY A GEM IN THIS WORLD!!!
Helpful (2)Report
SuspendedThx for the review blingyangel! Its good to know about good things! Unfortunately, i can't see for myself that because got error messages when tried to access Cocoa casino page. Check my review!
Helpful (1)ReportLooks nice but crazy wagering
Not many games but looks nice if you win some you meet high wagering b4 you can redeem and lots of t&q
Be shure to reed befor you play here or even think about depositing
Not recommend
Helpful (3)Report
SuspendedCocoa
This is a fine casino website to play all your favorite slotters. Great customer support staff.
Helpful (2)Report- Jun 07, 2024Copied
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give it a go
easy to join and free chips on offer and rival games are its main gaming and always bonuses
Helpful (1)Report- Sep 10, 2023Copied
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Showhas lots of bonuses on offer, games a little dated, but easy to get aroundReply![icon-thumb-up]()
Helpful (1) - Dec 21, 2023Copied
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ShowReplyeasy to sign up and offers lots of bonuses and regular free chips for rival slots
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Helpful - Nov 11, 2023Copied
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Showthis casino has been very friendly from moment i joined, easy to sign up and always offering variety of bonuses, rival games are the main games offeredReply![icon-thumb-up]()
Helpful - Aug 20, 2023Copied
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Showjoined 6 months ago and they not bad and always offering lots of bonusesReply![icon-thumb-up]()
Helpful
They are incredibly generous with bonuses and offer many chances to win. Good platforms. I see new providers have been added, it's good,
The verification is simple and will be completed in no time.
.
Helpful (1)Report
For me, no 90 free spins!
Cocoa casino announce 90 free spins on sign up (see screenshot in the left). Well, i registered (see screenshot in the middle), went to the bonus/promotions and did not find any 90 free spins (see screennshot in the right). How this works?
Helpful (2)ReportOfficial Casino AccountHello aca293,
Looking into your account, we can see that the spins were indeed credited to your account, however, expired after a certain time of not being claimed.
We will look into crediting it again to your account.
All the best,
Cocoa Casino
Helpful (1)ReportSuspendedI'm in Portugal and couln'd open Cocoa casino page, aca293. Got the error messages typical of blocked sites. Check my review!
Helpful Report
Helpful (7)Report
Rival casinos always enjoy my time there.
Very good promotions and bonuses.
Helpful (7)Report
Promo
Helpful (2)Report
SuspendedBonus review
Helpful (1)ReportSuspendedThat's nice to know. I would like to try Cocoa casino too, at least their 90 fs, but can't open casino page being in Portugal. Got error messages as can be checked in my review!
Helpful Report
Helpful (3)ReportSuspendedIt's a curious thing, why a free spins bonus has a wager with D + B ?? Maybe iisn't a no deposit free spins!
Helpful ReportDishonest and will not pay
Helpful (2)ReportOfficial Casino AccountHello Woodstar,
We truly sorry you feel this way. We would love to get your username so we can further look into your case. Many of our customers who have received their payments from a non deposit bonus may tell you otherwise.
Once we have your username, we will tell you exactly what happened.
Thank you for your cooperation and have a good day,
This Is Vegas
Helpful ReportIt's a decent casino but I seem to ...
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This place I'm going to be honest, ...
Helpful (1)ReportNot only this casino but their sist...
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I really liked the forty free spins...
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After registering for Cocoa casino,...
Helpful (9)ReportCocoa casino has been around for a ...
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support takes forever to respond, g...
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Bonus Offers
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Casino Welcome Package
Available for United States
Not Available for United States
Recurring Casino Bonuses
Most Recent Blog Bonuses
All Cocoa Casino Bonus Codes
Cocoa Casino VIP (Loyalty) Program
Qualifying & Joining Conditions
Have a real money account and make deposits
Exclusive Member Benefits
Additional information
-
For every bet you place you will earn points.
-
VIP program rewards may change depending on the player country.
-
There are six VIP levels starting from Copper to Rhodium. In order to get the Rhodium VIP level you have to achive a lifetime deposit of 50,000$
-
Benefits and currency may change depending on the player's country
Casino Details
General Info
- Established
- Mar 29, 2006
- License (jurisdiction)
- Curacao
![info]()
- Certified by
- -
- VPN-friendly casino
![not available]()
No, this casino doesn’t allow VPN usage
- Casino Platforms & Connectivity
- Download, Live Dealer, Mobile, Mobile Web
- Available languages
![English]()
English![Spanish]()
Spanish![German]()
German![Portuguese]()
Portuguese![French]()
French![Italian]()
Italian
Spanish
German
Portuguese
French
ItalianCocoa Casino Mobile app
Android
iOSAvailable Game Types (9)
Software Providers (10)
- Currencies
- EUR, USD, GBP, AUD, NZD, ZAR
- Minimum deposit
- €25
- Minimum withdrawal
- €50
- Withdrawal limits
- €1000 per week€10000 per week (VIP players (2 weeks))
- Withdrawal pending time
![icon-info-outline]()
- Ewallets – 2 - 6 business daysCredit cards – 5 - 8 business daysCrypto Wallet – 2 - 6 business days
Support
- Live Chat
- English
Available in
Global: support@cocoacasino.com
- Phone number
Global: General: +1-718-732-0154 France: +33-0-1-789-00368 Spain: +34-91-290-1420
- Fax number
- General: +44 800-471-5068
Responsible Gambling Tools
![available]()
Available Tools- Deposit LimitsSelf-Assessment TestsSelf-ExclusionTime Out
![not available]()
Unavailable Tools- Loss LimitsReality ChecksSession LimitsStake LimitsWithdrawal Lock
Additional Info
- Affiliate Program
- True Dynasty Affiliates
- Restricted countries
- Afghanistan
- Armenia
- Azerbaijan
- Bangladesh
- Belarus
- Bhutan
- Bulgaria
- Cayman Islands
- Costa Rica
- Denmark
- Estonia
- Hungary
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