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- Casino Fairness
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744 votes3.7 - Withdrawal Credibility
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717 votes3.7 - Promotions & Bonuses
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792 votes3.7 - Gaming Experience
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720 votes3.8 - Support Professionalism
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720 votes3.7
- Excellent126 votes5
- Very Good108 votes4
- Average65 votes3
- Poor27 votes2
- Terrible33 votes1
AI Reviews Summary
Created by AI based on real players' reviews (experimental)General Summary:
Reviews are mixed. Many players explicitly praise very fast or instant withdrawals, frequent promotions including daily free spins, and a selection of RTG slots plus loyalty rewards. However, a substantial number of users report serious issues such as removed or withheld winnings, account closures or bans, and repeated KYC/verification delays. Users also mention bonus codes or promotions not working for their country, low max cashouts and strict wagering/playthrough rules, and inconsistent customer support responses (some positive, some unhelpful or slow).
What Players Like:
- Very fast or instant withdrawals (frequently mentioned).
- Frequent promotions and daily free spins (often cited as 50 free spins daily).
- Selection of RTG slots and a variety of games.
- Loyalty rewards and regular bonus offers.
- Some players report helpful and responsive customer support.
What Players Don't Like:
- Reports of winnings being removed or withheld and of accounts being closed or banned.
- Long or repeated KYC/verification delays and requests to re-submit documents.
- Bonus codes or promotions not working for certain countries or accounts.
- Low maximum cashouts on bonuses and strict or unclear wagering/playthrough requirements.
- Inconsistent customer support: some users report unhelpful, slow, or non-responsive service.
Country
Dirty
I won $600, played for hours going up and down and playing diff games, majority was won on same game. At some point I played a Progressive, didn't know it was a Progressive, didn't win on it. Would've already cashed out before I played it but they conveniently wanted to verify my CC again, same one I've been using to withdrawal for the last month, funny how it doesn't need to be verified upon deposits, only when you want to cash out. Anyway, kept playing waiting for the verification. Now they refuse to pay out my winnings because I played a game for 5 minutes that should be blocked if it's not allowed, Ive never played that game before, didnt win on it, but theyll keep my $500 for it. Bad practice to keep people's money. Will not be playing here again, and wouldn't suggest it to anyone else. Play at Yabby, it pays more often and actually hits jackpots.
Helpful 
ReportFantastic!!
Casino Brango as quickly becoming one of my go-to casinos when I need to turn $20 into $200. All around great experiences with up to date features ,fair wagering, seamless spinning, as well as some excellent bonuses to get ya started or to deliver that little something extra on your next deposit. Casino Brango's got it all in spades!
Highly Recommended
Helpful Report
After reading player feedback not sure I would pay to play
at this casino even though recommended by chipy.com as feedback from players is not great, players are now fussy (including me) where they pay to play, even though the casino accepts NZ players &NZ$'s , great NP bonus, has a VIP program, for me the deposit & withdrawal choices are not a good fit, I LOVE RTG Casinos so much, good luck all players.
Helpful ReportNO CHAT WITH AGENTS
It's frustrating because a computer program answers you, and it only provides answers to the questions it's programmed to answer. And when your question doesn't appear, there's a box that says "other."
But checking that box sends you back to the programmed questions. It keeps happening over and over again.
It's a loop. There's no way to contact a human agent.
Very poor performance.
Helpful (2)Report
Official Casino AccountHi BananaX,
Hope you are well and safe,
Happy Holidays! Thank you for taking the time to share your feedback with us.
Our Support Team is available via Live Chat or email. When you open a chat, as with most companies that offer customer support, an AI assistant initially responds and provides basic information until a live agent becomes available and continues the conversation. Waiting for a live agent usually does not take more than 30 seconds, however, delays may occasionally occur due to high traffic. In such cases, the waiting time does not usually exceed 2 minutes if you remain in the chat.
After reviewing your chat history, I can confirm that you contacted us several times in a row. In most cases, after you initially submitted the request, the AI bot responded and provided a basic answer to your question, after which the chat was closed within 30–40 seconds from your side.
This is how Live Chat support works and, in practice, it is similar across most companies worldwide. We are sorry to hear that you did not receive a response from our Live Chat support on those occasions.
Please understand that this is a holiday period, and as with many companies that operate 24/7, we are currently a bit short staffed as we are trying to give our employees some additional time off.
Thank you for your understanding, and we apologize for the inconvenience!
Kind Regards
George Moore
Casino Brango Management
Helpful ReportWhat a waste of money playing here
I've watched every game on every site go to ****. I wasted $60.00 on their **** bonus of 425% + 100 shit spins. think I got 12.0,0 woo hoo joke on free spins. Think I played 20 minutes on 400.00 to start with. Not 1 Fricken bonus round nor free spins. This casino group has gone to ****, and I'm no longer doing any referrals anymore.I'm not having my friends get screwed over.I won't even recommend my dog as this place blows ****
Helpful ReportOfficial Casino AccountHi Cobra92064,
Hope you are well and safe,
Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns.
After reviewing both your post and your account, we can confirm that your personal RTP on the games (recent play) is 92%, which falls within the standard norms for our Casino (between 90%–94%) and is in line with almost every legitimate casino worldwide. Your last activity at our Casino was the mentioned deposit bonus, and we understand that the bonus did not meet your expectations.
Upon further review of your account, we found that over the past month and a half you have played with only two deposit bonuses: one in November with a 150% deposit bonus, and another on December 12th with a 100% deposit bonus plus 100% cashback. We can confirm that you did not have much luck while playing with these deposit bonuses, however, between them, you successfully made a withdrawal from a free promotion. We understand your desire to maximize your efforts, but in gambling, sometimes you win and sometimes you lose, and whether you are on a winning or losing streak depends on luck and gameplay strategy.
Our RTP is quite high, and all players have the same chance to win. We are not a greedy casino, and the number of bonuses you have received from us demonstrates that we value and respect our loyal players. From one of these promotions, you were able to make winnings between your mentioned two last lost deposits.
Saying that we are “screwing people” is quite harsh, especially considering that you have already made withdrawals and achieved significant wins as well.
We wish you all the best in your future endeavors, whether you choose to continue playing at our Casino or elsewhere.
Thank you for your understanding!
Kind Regards
George Moore
Casino Brango Management
Helpful Report- Oct 06, 2025Copied
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ShowReplyI've been playing here over 12 years now and I can tell when the games are tight or loose.I dep on that 150% happy days bonus and have the worst time ever.I can never bet over .40 and never got any wins to talk about.Ive allready found out that every site has differnt tier levels based on your game play.If your winning alot and getting good hits then they raise your tier level.I have stopped playing on meny sites becouse I feel they are cheating me.We all have different Opinions on the game play we all have.After 22 years playing online and buying a mustang years ago from money I won I can say I do ok.But I can tell that this site and the sister ones have be in a Crappy days spot.That 150% bonus is a joke and worthless if your looking to play long.
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Helpful
Official Casino AccountHi Cobra92064,
Hope you are well and safe,
Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns.
After reviewing both your post and your account, we can confirm that your personal RTP on the games (recent play) is 92%, which falls within the standard norms for our Casino (between 90%–94%) and is in line with almost every legitimate casino worldwide. Your last activity at our Casino was the mentioned deposit bonus, and we understand that the bonus did not meet your expectations.
Upon further review of your account, we found that over the past month and a half you have played with only two deposit bonuses: one in November with a 150% deposit bonus, and another on December 12th with a 100% deposit bonus plus 100% cashback. We can confirm that you did not have much luck while playing with these deposit bonuses, however, between them, you successfully made a withdrawal from a free promotion. We understand your desire to maximize your efforts, but in gambling, sometimes you win and sometimes you lose, and whether you are on a winning or losing streak depends on luck and gameplay strategy.
Our RTP is quite high, and all players have the same chance to win. We are not a greedy casino, and the number of bonuses you have received from us demonstrates that we value and respect our loyal players. From one of these promotions, you were able to make winnings between your mentioned two last lost deposits.
Saying that we are “screwing people” is quite harsh, especially considering that you have already made withdrawals and achieved significant wins as well.
We wish you all the best in your future endeavors, whether you choose to continue playing at our Casino or elsewhere.
Thank you for your understanding!
Kind Regards
George Moore
Casino Brango Management
Helpful ReportHeartbreaking Experience and Misleading Practices
1-Star Review – Heartbreaking Experience & Misleading Practices
I truly hoped Brango would be a reliable place to play, but my experience has been incredibly upsetting. Even when you win, there is no real guarantee you will ever receive your full payout. Their Terms & Conditions are filled with loopholes and selectively enforced rules, allowing them to void winnings anytime they wish.
Their advertising is especially misleading. They promote “no rules,” “no wagering requirements,” “no deposit hold,” and similar claims — none of which were honoured. What’s worse is that if you make a verification deposit that the casino asks you to make, they will then use that deposit as an excuse to void your winnings. You’re essentially punished for doing exactly what their system tells you to do.
It feels intentionally designed to trap players:
The system prompts you to deposit for verification.
The deposit goes through with no warning or block.
Then the casino claims that adding funds voids everything — even though they required it.
In my case, Brango kept $1,333 of my legitimate winnings. Instead of paying what I earned, they pushed me into accepting a partial payout. No reputable casino treats players this way, and the emotional frustration of losing money you rightfully won is overwhelming.
It’s extremely disappointing that casinos operating under loose regulations can get away with practices like this. Players deserve honesty and transparency — not hidden rules that only appear after you win.
For a genuinely fair gaming experience, I strongly recommend using reputable platforms like Stake or Betty. My time with Brango has left me deeply sad, upset, and discouraged.
Helpful ReportOfficial Casino AccountHi Bryan12,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us!
Upon reviewing your account, we found that you played with the first deposit bonus BUY225 on November 13th. After completing the wagering requirements for your bonus and passing the account verification process, you made an additional deposit on top of the winnings you had at that moment, which amounted to C$1,950.68, and continued playing, generating further winnings.
As per the Casino rules, mixing funds (actions) is not allowed.
https://casinobrango.com/terms-and-conditions
7.1. General Bonus and Promotion Rules
i. You cannot make a new deposit, claim bonus or free promotion, until you have played through your current deposit, bonus or free promotion. Your balance needs to be below $/€/AUD 1 before a new deposit, bonus or free promotion may be made, claimed or redeemed.
Due to the mixing funds violation, the Payments Department initially rejected your withdrawal request and voided the winnings, while processing the original deposits back to your balance for a fresh start.
However, after your complaint, our management decided to make an exception and allow you to withdraw the winnings you had on your account at the moment you made the new deposit, despite the violation of the mixing funds rule.
An amount of C$1,950.68 was processed back to your balance as an exception, and you successfully withdrew those winnings on November 14th.
Unfortunately, the general rules were violated, but following your complaint, we decided to make an exception for most of the winnings earned from your first deposit + bonus action and approved the withdrawal.
Every bonus has its own rules, and before claiming a bonus we advise players to read the terms presented in the bonus information. We also recommend reviewing the general terms, especially the rules listed under sections 5, 6, and 7.
Unfortunately, Interac deposits cannot be blocked from being added to an account. I am sorry, but you were aware that your balance was C$1,950.68, yet you still made an additional deposit.
Thank you for your understanding and cooperation!
Kind Regards
George Moore
Casino Brango Management
Helpful Report- Dec 05, 2025Copied
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ShowReplyEven if you by chance actually win at Brango. They will not pay your a full payout. There is so much BS rules in their terms and conditions that they can basically not pay you anytime they want. Even adds like no rules, no deposit hold, no wagering requirendbts etc are absolute BS claims and aren't honoured at all but
Bryan Appleyard
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Helpful
Official Casino AccountHi Bryan12,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us!
Upon reviewing your account, we found that you played with the first deposit bonus BUY225 on November 13th. After completing the wagering requirements for your bonus and passing the account verification process, you made an additional deposit on top of the winnings you had at that moment, which amounted to C$1,950.68, and continued playing, generating further winnings.
As per the Casino rules, mixing funds (actions) is not allowed.
https://casinobrango.com/terms-and-conditions
7.1. General Bonus and Promotion Rules
i. You cannot make a new deposit, claim bonus or free promotion, until you have played through your current deposit, bonus or free promotion. Your balance needs to be below $/€/AUD 1 before a new deposit, bonus or free promotion may be made, claimed or redeemed.
Due to the mixing funds violation, the Payments Department initially rejected your withdrawal request and voided the winnings, while processing the original deposits back to your balance for a fresh start.
However, after your complaint, our management decided to make an exception and allow you to withdraw the winnings you had on your account at the moment you made the new deposit, despite the violation of the mixing funds rule.
An amount of C$1,950.68 was processed back to your balance as an exception, and you successfully withdrew those winnings on November 14th.
Unfortunately, the general rules were violated, but following your complaint, we decided to make an exception for most of the winnings earned from your first deposit + bonus action and approved the withdrawal.
Every bonus has its own rules, and before claiming a bonus we advise players to read the terms presented in the bonus information. We also recommend reviewing the general terms, especially the rules listed under sections 5, 6, and 7.
Unfortunately, Interac deposits cannot be blocked from being added to an account. I am sorry, but you were aware that your balance was C$1,950.68, yet you still made an additional deposit.
Thank you for your understanding and cooperation!
Kind Regards
George Moore
Casino Brango Management
Helpful ReportWent downhill fast!
Casino Brando used to be one of my top 3 go to casinos! I would recommend online and to friends but lately, in the last nine months or so, it's gotten really bad.
Despite regular deposits, any bonuses I was offered would never be able to redeem. I would contact customer service and was given a host of technical reasons why bonuses wouldn't work, but it was never resolved.
I'm still getting email promotions and today I attempted to unsubscribe from their emails, because like I said, they never work and here is what happened (see photos)
Maybe one day Brango will return to what it once was....
Helpful (1)ReportOfficial Casino AccountHi fletchdawg,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us!
Upon reviewing your account, we found that you attempted to redeem a couple of free bonus offers within the last 2–3 months, but were unsuccessful due to restrictions related to the terms of the specific bonuses.
https://casinobrango.com/terms-and-conditions
7.1. General Bonus and Promotion Rules
c. All promotions are limited to one per Player, family, address, credit card number, and computer and shared computers (i.e. university, fraternity, school, public library or workplace), unless there is a prior agreement with the Casino management. The identity of a Player will be determined based on all or any combination of the following: Player name, mailing address, e-mail, IP address, credit or charge card number, computer, telephone number or any other forms of identification that may be required. Where multiple participation is permitted, the Casino or its authorized agent reserve the right to limit the number of bonuses that may be given to any one participant.
Unfortunately, due to the restrictions mentioned above, you were not able to redeem the desired bonuses.
Thank you for your understanding!
Kind Regards
George Moore
Casino Brango Management
Helpful ReportCash out your winnings within a half hour at brango casino!
First of all I'm going to start off by saying that this casino is a credible place to play. Personally I have been playing at brango casino for years now. A few Keynotes about this casino are that the gameplay is fair and the payouts are fast. I have personally cashed out at least five or six times in the last month, each time for a couple hundred dollars. I like to play with the daily 51% match no rules bonus attached to my deposit to stretch my gameplay out further as well as give me more chance to hit a big win with a bit bigger of a bankroll. These are great bonuses because you only have to wager one times the amount that you deposited plus the bonus to fulfill the requirements for wagering and then there's no limit on what you can cash out. There is however $20 limit on what you can wager per hand or spin. It used to be no limit but apparently that backfired. Honestly I cash out all the time using these bonuses. I'll deposit 50 with the 51% bonus giving me $75 and I have cash out a couple hundred dollars consistently. There's a good selection of games I mean if you're looking for hundreds of games they don't have that but they do have close to 100 somewhere around there games available to play. I suggest you give this casino a try I highly recommend it I play on this platform all the time and have never any problems with deposits or withdrawals no matter what the amount was. I don't play for thousands of dollars usually so in the hundreds you're good for sure.
Helpful ReportOfficial Casino AccountThank you for your wonderful review! We're thrilled to know that you enjoyed your experience with us. Your support is deeply appreciated. If you have any questions or need assistance in the future, don't hesitate to contact us. We can't wait to welcome you back soon!
Best regards,
Brango Management
Helpful (1)ReportBeware!!!!! STAY away!!!!!
Brango is associated with Casino Extreme and other online casinos that aren't being held accountable for their fraudulent online activities. I was scammed out of $9000 at Casino Extreme and blocked from their site. I was also blocked from all of their sister sites without ever even playing on them. These sites will lie and bend rules to do anything it takes to keep your winnings.
Helpful ReportOfficial Casino AccountHi Brian,
Hope you are well and safe,
After checking your account, we found that you committed gameplay and overbet violations while playing with our first deposit bonus LIMITLESS.
The rules for your bonus were:
Coupon code: LIMITLESS
Bonus: 200% (75% on Credit Card)
Minimum deposit: $20
Wagering: 1x Deposit + Bonus
Max cashout: None
Allowed games: Non-progressive Real-Series Video Slots only (except 777)
No Other Games in any category are allowed
Max bet per hand: $20
Redeemable: 1x per player
General Terms apply
Cashback Terms:
3x Mco
30x Wagering
No max bet
Non progressive slots only
Despite these rules, you played Blackjack, Video Poker, and the 777 slot game, which are not allowed under the bonus terms. Additionally, you placed numerous bets exceeding the $20 maximum (up to $200 per single bet).
https://casinoextreme.eu/terms-and-conditions
7.1. General Bonus and Promotion Rules
y. Once a bonus is claimed, the terms of that bonus step into effect immediately. These terms remain in full effect until a new Fund Action (Deposit or Bonus) is processed to your account and after the bonus has been cleared from your balance. Bonus Terms will remain in effect after Wagering has been met. Bonus Terms will remain in effect after a Withdrawal is processed. Bonus Terms will remain in effect after Playable Balance drops below $/€ 1. Depositing on top of your existing bonus balance does not void the Bonus Terms. Any violations of the terms while they are in effect, may result in all winnings being voided as per the Terms & Conditions. The Terms of the promotion are not in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is below $1.00. Refer to the term 7.1.j
7.4. Standard Deposit Coupon Rules
f. In the interests of fair gaming, all deposit bonuses are limited to the maximum bet allowed to be placed. $/€ 20 is the maximum bet amount allowed on any deposit coupon, unless SPECIFICALLY stated otherwise in the promotion. Betting above this amount, will result in promotion winnings being voided and removed. The maximum permitted bet amount for Buy Feature games is $/€20. Exceeding this limit may result in the forfeiture of winnings.
Due to these violations, all your winnings have been voided. However, your original deposit of $30.00 has been returned to your balance for a fresh start.
I would like to advise all our existing players, as well as new players, to carefully read and follow the bonus and general terms (especially the rules under sections 5, 6, and 7) in order to avoid any possible removal of winnings similar to this case.
Regarding the permanent closure of your accounts at both casinos, your accounts at Casino Extreme and Casino Brango were permanently closed due to your attempt to misrepresent your identity, an act that constitutes a breach of our Terms and Conditions and is considered an attempt to defraud the casino.
Consequently, you will no longer have access to your accounts at Casino Extreme and Casino Brango, as they are sister casinos operating under the same Curaçao license.
https://casinobrango.com/terms-and-conditions
5.3. User Account General Rules
d. The Casino reserves the right to close or lock your User Account at any time without prior notice, and reserves the right to not provide the reason for doing so.
e. The Casino fully reserves the right to refuse or terminate the User Account of any person who is found cheating or attempting to defraud the Casino Software, or making untrue and or malicious comment in regard to the Casino’s operation or who unfairly exploits the spirit of the promotions offered by the Casino.
f. The Casino reserves the right to publicize cheating and defrauding actions of Players, together with their identities and email addresses. These will be circulated to other casinos, banks and credit card companies and any other appropriate agencies.
Thank you for your understanding!
Kind Regards
George Moore
Casino Brango Management
Helpful ReportHuge hassle to withdraw as an existing account holder for a couple of years
My husband is having a serious issue with getting his money from Brango. We have both been account holders for a couple of years now and have made multiple deposits and withdrawals because we have verified our account as per the sites rules. He tried to withdraw a week ago and had gotten nothing but the runaround being told to upload documents to verify his identity. We uploaded the documents at least 5 times now and keep being told to upload documents in response. And chat is useless BECAUSE NO ONE IS GIVING ANSWERS beyond a damn runaround! How is this ok . They lie and say you only need to do this process 1 time..yet here we are going in circles just to withdraw $100!!! NEED TO DO BETTER THAN THIS
Helpful (1)ReportOfficial Casino AccountHi Chopspigeon72,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us!
Account verification is a delicate process, and our banking team must carefully review all details before approving it. Without accessing your husband’s account, we’re unable to confirm whether the verification has been completed in the meantime, the reasons for the verification request, or the cause of the delay in the process.
Could you please ask your husband to contact our banking department regarding the account verification process, using the same email address from which they previously contacted him (if he has already submitted his documents)?
Additionally, we would like to communicate directly with the account holder so that the player can provide the login information to the site administrator.
Thank you for your patience and understanding!
Kind Regards
George Moore
Casino Brango Management
Helpful ReportLevel 3United States@CasinoBrango YES he has already verified his account.. over a year ago! Chops7272 look it up. This is absolutely ridiculous!
Helpful ReportLevel 3United States@CasinoBrango he has been in contact with the banking department and had not got any resolution but keep getting told to upload his information. Which we have done 5 times
Helpful ReportDisappointed
I wanted to inform chipy and the members that I was playing on brango casino using the chipyhigher coupon I had over $1000 I won and they simply just wiped it away in the blink of an eye. Said I met my playthrough requirements and left my withdraw amount of $50 and said I continued to play through my balance of $50 after the requirement was met which left me a $0 balance. I had absolutely no clue I had met the playthrough requirements my balance was at no time ever $50. I literally was in the middle of a spin when I got the insufficient funds error message. The customer service representative was not too friendly I am just in shock how I what I won fair and square they simply just took away. I feel quite upset by this. Thank you for your time just wanted to get this out to someone
Helpful ReportOfficial Casino AccountHi Halfapint88,
Hope you are well and safe,
Thank you for taking the time to share your feedback with us!
Upon reviewing your account with the provided login information, we found that you do have an account at our Casino, but you have not played since the 27th of January. Up until that date, you used all possible free promotions available to you at our Casino, claiming more than 10 free promotions without making a single deposit.
Unfortunately, we were not able to find any actions on your account that match the review you posted on this site. There is a strong possibility that you either have multiple accounts at our Casino (since you have not entered full personal details on your account) or that you may have played at a different Casino.
We wish we could be more helpful regarding your concerns, but we simply cannot find any connection between the issues you described and the activity on your account.
Thank you for your understanding!
Kind Regards
George Moore
Casino Brango Management
Helpful (2)Reportdon't know if I will fall in love with this casino yet. Pretty standard, decent, and looks legitimate keeper of casinos among so many. Few stand out and above anymore and I don't do a review for the average ones. And I don't work for any as endorsement or anything. I'm a content customer and I am not easily amused. For free no less. With as much free play as this one allows there is actually a chance to "win" without even having any in
Helpful (2)ReportOfficial Casino AccountThank you for your wonderful review! We're thrilled to know that you enjoyed your experience with us. Your support is deeply appreciated. If you have any questions or need assistance in the future, don't hesitate to contact us. We can't wait to welcome you back soon!
Best regards,
Brango Management
Helpful (3)Report
Absolutely rubbish rabbit warren 🤢
This casino has NO way to contact them other than an email address that they don’t respond to. They claim 24/7 customer service, yet they don’t have a live chat (with real representatives) or a phone line. There is no way to access your play history either. I requested a withdrawal and had to first go through a verification process that took weeks. Thereafter, I was accused of playing ineligible games associated with my bonus with no particulars called out. Repeated requests for information to substantiate their claim have been ignored. PLEASE TRUST ME AND TAKE YOUR BUSINESS ELSEWHERE!!!!
Helpful (2)ReportOfficial Casino AccountHi Alex62666,
Hope you are well and safe,
Thank you for taking the time to share your feedback with us!
Our customer support is available only via Live Chat or email. We have chosen these two methods of communication because they allow us to provide screenshots or videos to better explain things to our players. Additionally, if a player experiences an issue, they can also share screenshots or videos with us, making it easier to exchange a larger amount of information in a short time.
Upon checking the account associated with the email address you shared with the site administrator, we found that you have only played using free promotions. Your last gameplay was on February 3rd.
Moreover, you have not made any winnings while playing with our free promotions.
Your claim about encountering a problem during the verification process raises suspicion that you may have multiple accounts at our Casino, as we have not received any documents for account verification from the account linked to your email address. Please note that the verification process can only begin if you have a minimum of $50 in winnings on your balance, in accordance with our Casino rules.
Game history can be provided only upon the player's request and is limited to the last 30 days of activity.
https://casinobrango.com/terms-and-conditions
8.6. The Casino can retain and provide a gameplay history for the past 30 days of activity.
Live Chat response times are generally fast, but occasional delays can occur during periods of high traffic. The last time you contacted us was via email over six months ago.
If you have any further questions or concerns, please don’t hesitate to contact us. We’re always here to assist you.
Kind Regards
George Moore
Casino Brango Management
Helpful (3)ReportBrandon’s is fraudulent scams
Casino Brango is fraudulent and unethical it also does not give as high of a payout on games that are the same as other sites do …
I was a regular player with the casino at several hundred dollars per week which I won rarely with I entered an Easter prize promo .. They sent me two emails. saying o had won a $500 free chip and that I was in my account .. I went to my account and they initially just gave me a 50 free spins prize when I complained to them and talked to their pit boss customer service and an agent named Rooney. They gave me no service no care. After several emails from them stating they would not honor their emails that said I won .. they finally got me out of their hair and gave me a $50 chip a prize 1/10th of my I formed prize .. and out it with terms of 30x play through so it essentially is a useless prize and a max cashout of less then the advertised prize I was supposed to win.
I’ve also noticed that combinations that win on games on other sites are not winning combinations on their games on their sites leading me to believe that their RPT is fraudulent just like their promotions.
Helpful (3)ReportOfficial Casino AccountHi Ducocity,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us! We appreciate the opportunity to address your concerns regarding your recent experience.
Upon checking your account, we can confirm that you redeemed a 50 free spins reward earned through the tournament on May 5, 2025, at 07:25:05 Casino time. Unfortunately, during the email distribution, an error occurred and you received an email referencing a different reward than the one you were actually eligible for. In the "My Rewards" section, you received the correct reward (50 free spins), and you successfully used that reward, but the email sent to you was incorrect.
Additionally, after your complaint to our management, you were granted a $50 chip as an exception and a gesture of goodwill for the mistake, in addition to the 50 free spins you originally received.
We sincerely apologize for the mistakenly sent email referencing the wrong reward and will take steps to ensure such errors do not happen in the future. We understand your point, and we have amended our mistake by issuing a $50 chip. However, we cannot agree with the suggestion that you should receive the $500 chip reward mentioned in error, as this was not the intended offer for your account.
Please note that we do not produce or control the games. The RTP (Return to Player) is the same for all players and ranges between 90% and 94%. The fact that we provide numerous free bonuses to our players reflects that we are not a greedy Casino. Our primary goal is to ensure every player enjoys their experience and has a fair chance to win, with equal opportunities for everyone.
Thank you for your understanding and cooperation!
Kind Regards
George Moore
Casino Brango Management
Helpful ReportTrust me and avoid this casino!
This casino has NO way to contact them other than an email address that they don’t respond to. They claim 24/7 customer service, yet they don’t have a live chat (with real representatives) or a phone line. There is no way to access your play history either. I requested a withdrawal and had to first go through a verification process that took weeks. Thereafter, I was accused of playing ineligible games associated with my bonus with no particulars called out. Repeated requests for information to substantiate their claim have been ignored. PLEASE TRUST ME AND TAKE YOUR BUSINESS ELSEWHERE!!!!
Helpful (1)ReportOfficial Casino AccountHi Snarf82,
Hope you are well and safe,
Thank you for taking the time to share your feedback with us! We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns.
Based on your comment, we understand that you had trouble reaching a Live Chat agent regarding your withdrawal request and account verification. Please note that we offer 24/7 support, and you can contact us via Live Chat or email at any time. Occasionally, due to high traffic volume, there may be a short wait time (typically between 30 seconds to 1 minute) to reach a live agent. During that brief wait, you may receive basic information from our AI system. Please rest assured that the AI only assists temporarily until the next available agent responds to your request.
Unfortunately, without access to your login information, we cannot provide a precise response regarding any delay in your account verification process (if a delay occurred beyond the standard timeframe of 3–5 working days) or the cause of such a delay.
Delays in the account verification process generally occur only when the provided documentation is incomplete or when the submitted selfie is of poor quality. In all other cases, the verification process typically takes no longer than 48 hours.
Additionally, having access to your account would give us the complete picture regarding your winnings, bonus rules, gameplay, and everything related to your withdrawal request.
If you're willing to share your login information with the site administrator, we would be happy to review your account and provide a proper, detailed response to your concerns.
Thank you for your understanding!
Kind Regards
George Moore
Casino Brango Management
Helpful Report- Apr 02, 2025Copied
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ShowReplyTrust me and avoid this casino!
This casino has NO way to contact them other than an email address that they don't respond to. They claim 24/7 customer service, yet they don't have a live chat (with real representatives) or a phone line. There is no way to access your play history either.
I requested a withdrawal and had to first go through a verification process that took weeks. Thereafter, I was accused of playing ineligible games associated with my bonus with no particulars called out. Repeated requests for information to substantiate their claim have been ignored. PLEASE TRUST ME AND TAKE YOUR BUSINESS ELSEWHERE!!!!
![icon-thumb-up]()
Helpful - Apr 02, 2025Copied
![thread]()
![icon-check-white]()
ShowReplyThis casino has NO way to contact them other than an email address that they don't respond to. They claim 24/7 customer service, yet they don't have a live chat (with real representatives) or a phone line. There is no way to access your play history either.
I requested a withdrawal and had to first go through a verification process that took weeks. Thereafter, I was accused of playing ineligible games associated with my bonus with no particulars called out. Repeated requests for information to substantiate their claim have been ignored.TRUST ME AND TAKE YOUR BUSINESS ELSEWHERE!!!!
![icon-thumb-up]()
Helpful
Official Casino AccountHi Snarf82,
Hope you are well and safe,
Thank you for taking the time to share your feedback with us! We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns.
Based on your comment, we understand that you had trouble reaching a Live Chat agent regarding your withdrawal request and account verification. Please note that we offer 24/7 support, and you can contact us via Live Chat or email at any time. Occasionally, due to high traffic volume, there may be a short wait time (typically between 30 seconds to 1 minute) to reach a live agent. During that brief wait, you may receive basic information from our AI system. Please rest assured that the AI only assists temporarily until the next available agent responds to your request.
Unfortunately, without access to your login information, we cannot provide a precise response regarding any delay in your account verification process (if a delay occurred beyond the standard timeframe of 3–5 working days) or the cause of such a delay.
Delays in the account verification process generally occur only when the provided documentation is incomplete or when the submitted selfie is of poor quality. In all other cases, the verification process typically takes no longer than 48 hours.
Additionally, having access to your account would give us the complete picture regarding your winnings, bonus rules, gameplay, and everything related to your withdrawal request.
If you're willing to share your login information with the site administrator, we would be happy to review your account and provide a proper, detailed response to your concerns.
Thank you for your understanding!
Kind Regards
George Moore
Casino Brango Management
Helpful ReportDo not ever try to do the coupons
After completing the playthrough requirements from my free spins, I had $20 in real cash balance. At this point, I was prompted to deposit more money to receive additional bonuses, which sounded appealing. However, after making the deposit, the site failed to credit my account. My crypto wallet showed the transaction was completed on the blockchain, but the funds didn’t appear in my account. When I contacted support, I was informed—only then—that deposits wouldn’t be processed until my balance was reduced to $1 or below. This requirement was never stated in the promotional offer or during the deposit process. Frustrated, I was effectively forced to clear my balance to ensure the deposit didn’t vanish. Once that was resolved, I discovered that the 500 free spins I had been promised as part of the offer weren’t provided upfront. Instead, they were split into daily increments of 100 spins over five days, which wasn’t disclosed in the pop-up. Furthermore, accessing these free spins also required me to meet a hidden minimum balance condition, adding yet another layer of restriction. The entire process was riddled with unclear terms, hidden requirements, and misleading prompts. It created an unnecessarily frustrating experience, where I had to jump through hoops just to access the funds and bonuses promised to me. These practices demonstrate a lack of transparency and fairness, making it feel like the platform prioritizes complicating the user experience rather than offering straightforward and honest service.
Helpful ReportOfficial Casino AccountHi Thisperson,
Hope you are well and safe,
Thank you for taking the time to share your feedback and thoughts about our casino. We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns.
Reading your comment, we can conclude that you made a deposit and used our first deposit bonus, THEKINGS, on your deposit.
The rules for the bonus are:
FIRST DEPOSIT BONUS - 500% LOW WAGERING
Coupon code: THEKINGS
500% bonus (250% with credit cards)
Minimum deposit: $20
Wagering: 10x Deposit
Max cashout: 5x Deposit
Allowed games: Non-progressive slots
Max bet per hand: None
Maximum Bonus: 1000$
Other General Terms apply
Before starting any new action, such as making a new deposit or claiming a free bonus, your balance must be below $1.
If you have $1 or more in your account and make a deposit, that deposit will remain pending for processing by our payment processor until you complete your previous action, whether by playing, withdrawing, or losing.
As per casino rules, your balance must be below $1 before starting a new action to prevent violations of our policies, such as mixing promotions.
https://casinobrango.com/terms-and-conditions
7.1. General Bonus and Promotion Rules
d. Promotions cannot be combined unless otherwise stated.
h. Your User Account balance must be below $/€/AUD1 before you claim any coupon.
i. You cannot make a new deposit, claim bonus or free promotion, until you have played through your current deposit, bonus or free promotion. Your balance needs to be below $/€/AUD 1 before a new deposit, bonus or free promotion may be made, claimed or redeemed.
Additionally, the deposit bonus you used on your deposit includes an extra 500 free spins. These free spins can only be used after you finish playing with the 500% deposit bonus, with 100 free spins credited per day over the next 5 days.
Since this is our standard promotion, the full rules are posted on the Promotions page on our main site.
When you click on the terms, you will see all the rules for the bonus and free spins.
https://casinobrango.com/promotions
500%* + 500 SPINS
Terms & Conditions:
Casino Brango gives you a warm welcome with our superb welcome bonus package. We will match your first deposit with awesome 500% low wagering bonus plus 500 Free Spins!
Steps to get bonus:
Register or Login
Click on the cashier button in the lobby
Click on the coupons tab in the cashier
Enter the coupon code THEKINGS and click on redeem coupon button
You can now make your deposit, and play.
Terms & Conditions:
*Credit Card deposits are subject to different bonus percentage.
Bonus percentage 250% (+250% on Crypto)
First deposit bonus
Code: THEKINGS
Minimum deposit: $20
Wagering: 10x Deposit
Max cashout: 5x Deposit
Maximum bonus amount: $1000
Only Non-Progressive Slots allowed
Max bet per hand: None
500 FREE SPINS - code is KINGSPINS, and it can be used only after THEKINGS match bonus; 100 spins per day is the maximum.
500 Free Spins on Plentiful Treasure (100 spins per code)
Wagering: 30x on FS Winnings
Max cashout: 50$
Allowed games: Non-progressive slots
Max bet per hand: None
Other General Terms apply
I’m sorry, but we cannot agree with your statement that we are not transparent or that we have hidden rules. Transparency is one of our main goals.
We always advise our players to read our Terms and Conditions before they start playing at our casino, especially the rules for bonuses.
Our support team is available 24/7 via live chat or email to assist players who may not be familiar with bonus rules or general casino policies.
If you have any further concerns or suggestions, feel free to leave a comment or contact our support team. I’m here to assist you with any questions or feedback you may have.
Thank you for your time and understanding!
Kind Regards
George Moore
Casino Brango Management
Helpful ReportBad experience
Signed up for here based on the good rating and reviews but was disappointed.
I don't know about the user reviews but I have gambled on numerous of casino sites and this one is no better than the other Realtime Gaming casinos out there.
Made two deposits, had about 200usd total with bonus money. The wagering amount was ok, but the RTP was absurd and there was zero chance in the wagering. Bonus payout was on average 5-10x, got no more than 50x and that is all, expected longer playtime for the money I put in + the bonus, but it was one-sided.
As for the chat support, was a bit confusing, got an answer fast, but the operator gave me an answer for a different question and each time same answer "no welcome bonus in your region", after I waited ten minutes got a proper answer.
After some time the deposit methods be came a nightmare here for me.
Firstly, making a deposit via bank card option redirects to Moonpay and i have to buy crypto. Whats next? I have to make a manual bank transaction to the casino bank account ?
Secondly, deposit using Skrill failed last time i made a deposit. I waited a week for funds to be returned to wallet instead they went to casino.
I closed my account and don't plan to return here anytime soon.
Helpful ReportOfficial Casino AccountHi Uudrs,
Hope you are well and safe,
I'm truly sorry to hear about your recent experience with our casinos. Your feedback is vital to us, and I want you to know that we take your concerns seriously.
Unfortunately, without your login details, we're unable to investigate the specific issues you've raised regarding your account activity. However, please rest assured that we're committed to maintaining fairness and transparency in all our operations.
If you're willing to provide your login information with the site administrator further details, we'd be more than happy to assist you further.
Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns.
Kind Regards
George Moore
Casino Brango Management
Helpful Report
Great casino but rude reps!
I love this casino, I usually play here at least once a day. They're depositing and withdrawal methods are very easy and quick, which I love about them. The only thing negative is whenever I've needed to contact customer service, some of the reps will disconnect their chat instead of assisting. I understand they get busy, but to basically "hang up" on a customer after they've waited awhile for assistance is really, really messed up! Other than some rude reps, this is one of my 4 go-to casinos, everyday!!
Helpful ReportOfficial Casino AccountThank you for your kind review! We're delighted to hear that you enjoyed your experience with us. Your support means a lot. If you ever need anything, feel free to reach out. We look forward to serving you again soon!
Best regards
Brango Management
Helpful Report
A great backup/alt casino 3.8-4/5⭐️
I play Brango as an alternative/backup / second fiddle to my main casino. Sign-up was easy. Bonuses are nice when you are free to play (no depo no withdrawal)
Once you withdraw/verify the games definitely pay differently. My advice with all online casinos with boost is to avoid promo while depo as often as you can. They have a. LOT of promo. You could certainly try one or two with acceptable terms for your play style. Paying close attention to play thru multiplier and max cashout.
You may get a big win and lose due to the cap on withdrawal or you will lose it all to the play-through. Take time to decide on depo (lots of methods but the way includes bank transfer) and what promo if any to use. I have done both clean depo (no bonus) and ones with promos that had decent terms like no max cashout or little to no play through I even tried some silly ones like super free spins and an 800% top-up. I really shouldn't have used it (a very large play-through was the offset to so many free spins) But I was having fun spinning!! I did not find that no promo or bonuses VS using one was any luckier than the other but neither was as lucky as my account prior to my first withdrawal. Honestly. That's how most sites are. You'll hit a jackpot when you can only withdraw $20-50. Lol. Beginners luck.
Better to know this and accept it than to be mad and trash them for it. It's just the way of the game. Some heavy hitters know how to build a strategy for those situations. Remember this should be entertaining not financially debilitating!! So play smart.
Some games are slow. And look old. They don't have the providers that big casinos have. But I like to go for jackpots and they have a LOT!
Navigation is ok. Withdrawal (first time) took a bit due to verification. Get it over with asap. After that, it's hit or miss. Not instant. You may need to contact support if any delay you're not ok with. That's the shining star of Brango for me. SUPPORT IS AMAZING!!' I love their reps. The bot buggers off fast to make way for real people. They are so kind and helpful. Always 5-star support.
I would say Brango is worth checking out.
key takeaways:
•free to play luck
•support is amazing
•serious gamers avoid promos
•lots of promos
•Limited games/ slow or old
•3 days + Verify
•VIP & perks
I will review their sister sites when I've played them enough! Have fun and remember to PLAY SMART!! ONLY GAMBLE WITH WHAT YOU CAN & WILL LOSE!
~Linda
Helpful (2)ReportOfficial Casino AccountHi SlottyLinda,
Hope you are well and safe,
Thank you for your wonderful and honest review! We're thrilled to know that you enjoyed your experience with us. Your support is deeply appreciated. If you have any questions or need assistance in the future, don't hesitate to contact us. We can't wait to welcome you back soon!
Best regards,
Casino Brango Management
Helpful ReportBrango is kinda bullshit
They took my withdrawal of 600 and only gave me 150 of it because they decided to give me a bonus which I wagered and paid into no issues it said availability was my full 600 so I did now they took 450 of it because I was in another bonus they gave me and decided to the team say woop violation of the game like what the efffff bullshit crooks
Helpful ReportOfficial Casino AccountHello Pennifer215,
I hope you're well safe.
Please note that we have reviewed your account and the payout in question.
As we can see, you have taken advantage of the STRIKE501 bonus. The bonus comes with the following terms:
501% Bonus + 125 Free Spins
Coupon Code- STRIKE501
Bonus: 501% (250% On Credit Card) Bonus + 125 Free Spins on Lucky 6
Minimum deposit: $20
Wagering: 10x Deposit + Bonus
Max cashout: 5x Deposit
Allowed games: Non-progressive Slots (excluding 777)
Max bet per hand: NO
Max Bonus: $2000
https://casinobrango.com/terms?class=STRIKE501
As presented, the bonus comes with a 5x Max cashout limit. To these terms you have agreed upon joining and upon claiming the coupon.
Additionally, our attending manager has approved an exception regarding the payout in question as you have mixed funds from two separate bonuses, which would constitute a violation that can result in voiding of all winnings.
Therefore, we believe that our managers and the Casino have behaved more than fair in this occassion.
Thank you for your understanding and should you need any additional assistance, please do not hesitate to contact us.
Kind Regards,
Luke Newman
Casino Brango Management
Helpful Report
Bonus Offers
These bonuses are tailored for players from United States. Not from United States? Update your location.
Casino Welcome Package
Available for United States
Most Recent Blog Bonuses
All Casino Brango Bonus CodesCasino Brango VIP (Loyalty) Program
Qualifying & Joining Conditions
Membership by Invitation Only
Exclusive Member Benefits
Casino Brango VIP Program
The Casino Brango VIP program features five levels: VIP Silver, VIP Gold, VIP Platinum, VIP Super Platinum, and VIP Double Diamond. All levels gain access to a VIP Account Manager by invitation only.
Instant Cashback Details:
- This cashback comes with a 15x wagering requirement.
- It has a 5x max cashout limit.
- The minimum instant cashback reward is $5.
Fortnightly Cashback Details:
- This cashback is processed on the 14th and 28th of each month.
- It comes with a 30x wagering requirement.
- It has a 5x max cash-out limit.
- The minimum fortnightly cashback reward is $10.
Comp Points Details:
- A minimum of 100 points must be converted.
- Converted points have no wagering requirement.
- There is a 25x maximum cash out limitation on converted points.
- Comp Points can only be redeemed if the player's balance is less than $1.
- Mixing Comp Points with other Fund Actions is not allowed.
Casino Details
General Info
- Established
- May 01, 2017
- License (jurisdiction)
- Curacao
![info]()
- Certified by
![GamCare logo]()
![info]()
![Gamblers Anonymous logo]()
![info]()
- VPN-friendly casino
![not available]()
No, this casino doesn’t allow VPN usage
- Casino Platforms & Connectivity
- Instant Play, Live Dealer, Mobile, Mobile App, Mobile Web, Telegram
- Available languages
![English]()
English
Casino Brango Mobile app
Android
iOSAvailable Game Types (7)
Software Providers (1)
Support
- Live Chat
- EnglishAvailable in
Global: support@casinobrango.com Global: pitboss@casinobrango.com Global: complaints@casinobrango.com
- Phone number
None
- Fax number
- General: +1 800-214-0948
Responsible Gambling Tools
![available]()
Available Tools- Deposit LimitsSelf-ExclusionTime Out
![not available]()
Unavailable Tools- Loss LimitsReality ChecksSelf-Assessment TestsSession LimitsStake LimitsWithdrawal Lock
Additional Info
- Affiliate Program
- Casino Brango Affiliates
- Restricted countries
- Afghanistan
- Albania
- Armenia
- Australia
- Belarus
- Bosnia and Herzegovina
- Bulgaria
- Costa Rica
- Curacao
- Estonia
- France
- French Guiana
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3.8
USDEnglish
Casino Brango Q&As
Level 6Is there live blackjack at Brango Casino that you guys recommend?
4 Need Answer
7 AnswersOther Popular Casinos in United States
- Over 2 years of experience in the gambling industry.
- Researched and uploaded over 2.000 casino games to the website;
- Assessed the accuracy of more than 5.000 casino games;
- Coordinated and documented over 20,000 data updates across casino games, guides, and land-based casino information.
- Oversaw and maintained large-scale project tracking to ensure timely and accurate content delivery.
- Has a Bachelor's Degree in Psychology from Spiru Haret University.
