Player Reviews
- Excellent24 votes5
- Very Good14 votes4
- Average9 votes3
- Poor12 votes2
- Terrible15 votes1
AI Reviews Summary
Created by AI based on real players' reviews (experimental)Users give a mixed view of the casino. Many say registration is quick and the $100 welcome chip was credited easily, and several mention a wide variety of games, multiple software providers, and good graphics. Multiple reviews praise specific customer support staff and report fast/express payouts in some cases. At the same time many users report serious problems with withdrawals (long delays, pending for days/weeks, rejected requests), heavy KYC/document demands, accounts being flagged or closed, and site bugs/slow performance or communication errors. Several users also note bonus restrictions (only certain games eligible) and country-related withdrawal issues.
What Players Like:
- $100 welcome bonus/chip credited quickly for many users
- Wide variety of games and many software providers
- Good graphics
- Helpful customer support with several staff members named (e.g., Mia, Maddie, Alex, Nikkia, Ben, Chloe mentioned positively)
- Accepts crypto/Bitcoin deposits and some users report fast/express payouts
What Players Don't Like:
- Withdrawals delayed or not paid — multiple reports of requests pending for days, weeks, or longer
- Heavy or repeated KYC/document requests; some users say withdrawals were rejected and funds removed or withheld
- Site issues: slow performance, bugs, glitches, and frequent "communication error" messages
- Bonus restrictions: no-deposit bonus limited to certain games and low max cash-outs
- Country-related problems and account-flagging: users report withdrawals being a problem if not from listed countries, accounts blocked, or flagged for "multiple accounts"
Country




Cash out delay
Aside from a couple small $100 cash outs from free chips (which I received the cash out within an hour or so) I had one cash out from a deposit which was processed also within an hour or two for $3400. Since that cash out I have deposited $2500. 4 days ago or so I placed a $1250 cash out and they still have not processed it and still pending. Site states instant cash outs. I keep getting told that the compliance department needs to verify my game play with the slot provider. I will gladly revise my review if they approve this cash out.




Not to shabby O Nige
This casino feels good, has plenty of unique games and by the way once you start to register there is a $100 free chip you can claim..
Bonus worked easy as pie and i think once shold be able to do the wagering on the games the $100 bonus is exclusive to.
Regards
- Jan 08, 2025CopiedShow
If you're not from the countries listed in my screenshot, then you are still welcome to deposit but withdrawal might be an issue as it gladly receives from non-listed countries but lef un answered by support if you are not from these countries, My last question had no response and we were in a conversation then they just stopped replying as I'm not from one of the countries that matter to them.
Reply![proof]()
Helpful




Holding Withdrawal
I won a jackpot on a game. I cashed out at $2000 on Friday at 9:14 pm. My withdrawal says pending. I have spoke with live chat that says my withdrawal is with compliance and does not know how long it will take to get it. They have always paid me within 30 mins on withdrawals in the past. I have emailed them and Noone will respond to my email. I feel they are trying to get out of paying me. They are being real shady to be a instant withdrawal casino





they stole my winnings
I registered at ritzslots casino on January 6th. On January 8, I decided to make one deposit first, but unfortunately I lost it almost immediately. I decided to try my luck again and made a new deposit of $25, I managed to win from it, and in the end, when I had $250 left, I decided to stop and make a withdrawal. If it matters, then I didn't take any bonuses on any of the deposits. I played exclusively with my own money. I sent a withdrawal request and received a response that they allegedly discovered that I had another account
But I do not agree with this, and if this is not a trivial mistake on the part of the casino, then let them justify their accusations! Because I'm an honest player. In all casinos, I make deposits without using bonuses and play only slots so that there are no problems with withdrawal later! And ritzslots casino is no exception! I have only one account in ritzslots. No one else has access to it. Matches at the IP address are unlikely, because I only use the services of my Internet provider and never connect to public wifi! And I'm ready to go through verification, which they didn't even ask me to do, how can they even accuse me of having MULTIPLE accounts! Why would I do that? If I didn't use any bonuses? Should there be some kind of intent in multiple accounts? Maybe to circumvent self-exclusion? So I'm ready to go through any verification, but no one has asked me for it yet, and anyway, the casino ignores me. Or is it done to make a profit? Then let them provide evidence of how these mythical accounts that are supposedly connected with me are at least somehow connected with me, hardly any other accounts play exactly like me, if they find at least one such match, then I will definitely be surprised.




Extremely Shady Bonus Requirements
Disclaimer: I didnt read the fine print. Always read the fine print.
I used the 135 free spin code. Managed to turn that into $250. Tried to redeem. Rejected due to not meeting the playthrough requirement ($650+) (nothing else listed in the email). Hit the requirement a couple days later with over $200 left. Tried to redeem. Was rejected due to the T&C of only being able to play games from one provider (the website didnt block me from using the wo I played) then took everything I had earned. When I asked for clarification, and to plead my case, they took away my chat access.




Not paying my withdrawal
When I first started playing here and actually won around $500 thr bitcoin withdrawal came to my wallet within 24 hours so that was really impressive. I continued you play and lost but finally won again and now that the amount was for $1500 my withdrawal has been pending with them since 11/24. Its been over 3 weeks now waiting on a bitcoin withdrawal. I have reached out to support but they keep telling me they need to confirm with gaming provider before processing my winnings. Its been over 3 weeks and always say same thing. They dont seem to care about getting me paid. I wont feel comfortable playing here ever again because even if you win big you might not even see it. Im still wondering if ill ever get paid. I also had a friend that I referred here having the same issue. Dont recommend at all.




Manipulative bonus tactics
It was my go to casino but a month ago something changed they give maybe 5% of my earned bonuses there is always an excuse and tonight when I was asking the agents why there is no customer loyalty they literally removed the chat tab so I can't message support anymore thay madd me realize there is no compassion for there customers and im a loyal deposit everyday customer

Hello Bossman1217,
Upon reviewing your player activity - On Dec 3rd - you recieved the regular cashback as well as an exception on the on-going promotional cashback offer, at the time. Please know that our customer support is available round the clock for your assistance. There might have been a technical issue on Tawk to but please know that there is no provision for the customer support to remove the chat tab.
We appreciate you and your loyalty and look forward to seeing more of you everyday.




Ritz sucks
I won! I tried cashing out they refused and said multiple users accounts from my ip address, I requested to see them, because I only have one account and this was my first and only time playing. They took all of my winnings the money I put into the casino but didn't even shut me down! Also stopped communicating with me! Very poorly operated! Don't recommend this place at all!!!

Hello BB4976,
Let us clarify this for you. You played with welchip100, our free chipwelcome bonus; followed by availing free spins, and on one of those you made $25 winnings. However, upon reveiwing your withdrawal it was noticed that you have multiple accounts linked to your Ip address and our terms and conditions clearly state -
(j) Multiple Account Policy: Withdrawals related to welcome bonuses, first-time deposits (FTD), deposit promotions, free spins, free chips, and clean deposits may be rejected if multiple accounts are detected under the same user or linked to the same IP address. Please ensure you have only one active account to avoid any issues.




I won 123 thousand dollars !!
Long story short, I won a large amount at Ritz Casino and have been trying to withdraw my winnings since April 6th. The problem is that Ritz support keeps telling me they are waiting for the payout team to explain why it has been delayed for months. I’ve sent over 60 emails to Ritz with no replies. I also mailed official letters to the address listed on their site, contacted their business bureau, and even checked their company registration. Recently, I’ve been blocked from using the online chat for some reason. So, to summarize: I won; I’m being ignored; It seems they are trying to block and forget about me. I have full proof of my winnings, all communication, and the demand letters I’ve sent. I used to enjoy playing here. I won before and successfully withdrew without issues. I’ve always been respectful and patient during this process. Currently, I have about $123,000 in my Ritz account. I can’t play, my withdrawal is still pending, there are no updates, and I can’t contact anyone for support. I’ve posted about this issue on multiple forums and casino review sites to share my experience. This situation is now costing me both time and money. I also discovered that Ritz has failed to file some paperwork and may be in the process of being dissolved. I’ve attached evidence of this. I’ve already sent detailed proof to all related business authorities, gaming commissions, and even the game providers I played on. Unfortunately, despite all of this, I’ve received only one response from Ritz since April 6th.






Yeah this is just dodgy thieving tactics that are all too common with the online casinos now days , I feel for you man especially knowing the feeling of getting a big win , what makes it obvious to me is that I have seen there acount on here replying to multiple people but yet they have not addressed your complaint ... STAY AWAY FROM THIS CASINO !!!




Withdrawal delays
I was able to get a withdrawal within 48 hours the first time after completing all their compliance checks. Now on my second withdrawal its been 5 days and was just informed that they would hear something from their compliance department on monday in 3 more days. I do not believe I'll be paid out and truly believe that they are just stalling. STAY AWAY FROM THIS CASINO!!! If your withdrawals ever exceed your deposits they will not pay you.

Hi Canelke1978,
Thanks for your patience. During your session, we noticed a few minor irregularities with the API callbacks from the game provider; a few duplicates and a few missing entries. We’re working closely with the provider to resolve this, and it should be fully sorted within 2 days, 3 at most.
These occurrences are uncommon and, in most cases, end up working in the player’s favor.
Rest assured, your withdrawal will be processed as soon as everything is resolved and the checks completed.




Obviously they have a system cause every single detail you just stated just happened to me.. I know I won't get paid either but they will get theirs!




Took my winnings
They declined my withdraw saying something my blockchain assets were flagged weird cause I only use crypto to deposit to their site and nothing else. I got all my winnings taken away without a clear explanation or even proof of what they were saying. I could provide bank statements check stubs I have receipts for all my money. Beware people they will pay you at first to get you on the hook but as soon as you win more than you lose. You'll get flagged your gameplay will be with the provider then the excuses keep coming!. They shut down my account which is good I would never plays its them. But took my 2,000 I had sitting in my account which idk why then they were supposed to be working on my 800 withdraw. What did they have to do with one another! Either way stay far away from ritz. At least I got my deposit back good riddens




Unfortunately im having the same issues. They pay you out in the beginning but then dont later on. They are literally giving me all the same excuses. Wish I had taken time to read some of these reviews before playing there. Lesson learned.




How did you get your deposit back? They fucking me over currently and I actually demanded all of my deposits from my previous withdrawal which is fair if they are going to steal my winnings.
- Jun 23, 2025CopiedShowReply
Been over a month and a half and still no word if I will get paid. I did absolutely nothing wrong on my end. And all I'm told is my gameplay is with the provider cause if you do multiple withdraws you get flagged cause you played and won some money and I've lost about just as much. So if you plan on playing consistently with this casino beware you will run into issues. They payout fast at the start but once you get 3 or 4 wins in and and it's only a couple hundred dollars. Thats when the excuses come. If I get paid I'll make sure to give anyone who reads this a date and how long it took. But as of today still no money! Ritz you guys are losing loyal customers. Make it right!
Helpful
- Jun 05, 2025CopiedShowReply
If I get my money I will update this but it's been 3 weeks since I've put in a withdrawal request and I've just had the run around keep being told the providers are checking my game play. They used to pay me consistently then once I started winning more than losing they put a pause on my withdrawal and since I have over 1,500 sitting in my account not including the 799 pending withdrawal. It's all at a stand still! 3 weeks no timeframe on how long it would take could be a year for all I know it never is which is looking more like it. Players beware they will pay you at first but then once it starts not going in their favor you run into issues. I've asked for my deposit back if it went longer than a month they said they would make a note of it. At this point I'd just like my money back if your. It gonna pay me my winnings. I was hoping for the best with ritz but it seems I'm not the only one who has went through this with this casino. If I get my withdraw I will update this review but as for now I'm highly frustrated and disappointed in ritz.
Helpful
- May 25, 2025CopiedShowReply
I had been playing for months here and there with this casino. I have done multiple deposits and withdraws the first couple withdraws were within hours or if not instant. Than it went to a half day,day coming up on a a couple of weeks now. I have money sitting in my account that I won off of deposits. I don't get a timeframe from the chat nor do I get a response from emails. Chat is good about telling me sorry and they hope I'll get paid soon. It's just odd and I unusual it's taking this long. Hope they payout soon. Don't fail me rittz I was having so much fun with you guys . Hoping the payouts get processed soon so I can reply to this message soon with an update if I recieved my winnings and my next withdraw went through too.
Helpful




Unfortunately im having the same issues. They pay you out in the beginning but then dont later on. They are literally giving me all the same excuses. Wish I had taken time to read some of these reviews before playing there. Lesson learned.




How did you get your deposit back? They fucking me over currently and I actually demanded all of my deposits from my previous withdrawal which is fair if they are going to steal my winnings.




Great experience so far!
Customer support has always been fantastic. Super quick payouts. Like, within a few hours. I was afraid I wouldn't receive a $2.1k cashout, but it is now pending in my wallet. I did have to do an extra KYC verification to cash out, but once all my info was submitted and approved, it was nearly instantly deposited. I like several games on the platform, but there is a huge variety and I'm always finding something new.




☆Fabulous Mia☆
I not only love this casino for all of the free spins that are generously given out and the quickness with a withdrawal request once you have been verified but there is one customer support person who deserves special recognition for always going above and beyond to make my experience amazing, smooth and fun! Every time I've had her when I've had to contact support she has, in my opinion, done the most every single time to try and get me what I'm asking for, and if she can't find a solution she always finds an answer to the problem even when most would have forgotten all about you because of all the customers they come in contact with after me. I just wanted to say thank you Mia for everything you do and I look forward to chatting with you again real soon!🫶👑




Hands down great casino!
Ritzslots have some of the best bonuses I've seen in a casino! From the 100 ndb (that i wagered through and after the initial $20 deposit they they withheld theirend and withdrew not only the 100 but also my 20 without wagering), to the high % matches with low wagering, along with their no rules ones also! Constantly getting free spins put in my account too! And ya can't beat instant withdrawals. They have great games that payout big! And customer service is always willing to help you without any hassle! (Shout out to my girl Mia for being an awesome host!!)
Thanks for the awesome experience Ritzslots! 🤑




They ripped me off for $2000
I was in the middle of a withdrawal. At first, I tried to withdraw $1900 from them but they were literally asking me to get them documents that were literally impossible for a person to get. I had never signed up with this piece of crap casino before and I had never even used a bonus with them. I simply deposited $25 through my cash app bitcoin and literally 5 minutes into playing I hit a jackpot of around $2000. I then immediately went to withdraw $1900 of the money I had won fair and square, leaving $100 for me to continue playing. So after getting all the documents and my id, my birth certificate, a piece of mail unopened from my Gosh damn bank at Navy Federal Credit Union. They then said that those things would not be enough to approve my withdrawal and that they were requesting me to obtain other forms of an ID (I guess my CA state ID wasn't good enough for them). I don't have my driver's license nor do I have a passport. They might do that amongst each other but I have my boundaries ha ha lol. So please my fellow gamblers, if you don't want to get a huge disappointment (especially because I literally start full time college in 2 days and I needed every penny to help pay for my classes because I don't have family that are able to help me in any type of way) DON'T EVER EVER EVER DEPOSIT WITH THESE THIEVES. YOU WILL NEVER GET THE MONEY. YOU MIGHT IF ITS ONLY LIKE $50? Long story longer I just went somewhere for a couple hours and when I came back to log into my casino account I noticed that I now had no money at all in my account. They pulled the ole "our fraud department found multiple accounts from your IP blah blah blah when this casino is a newer casino making that whole made-up lie even more obvious they were lying. And now they have stolen my money. If anyone knows how to get a class action lawsuit going against this thief then please feel free to leave me a message here or at my email racit77@yahoo.com. Thank you and God Bless those of us that are less fortunate than us.

Hi racit77,
Your withdrawal request was flagged due to multiple accounts being detected from the same IP address, which required us to conduct additional verification checks. As part of our standard security and compliance procedures, we requested a utility bill to verify your identity, which you were unable to provide.
Per our Terms & Conditions, we reserve the right to request relevant documentation to ensure the security of all transactions and prevent fraud. Unfortunately, without fulfilling the necessary KYC (Know Your Customer) requirements, we were unable to process your withdrawal.




You cheated!!!? If you read terms and condition everybody knows that you can't have multiple accounts that's a no no
- Feb 20, 2025CopiedShowReply
It has now been 7 days since I requested a withdraw of $1900. This is what I was just told by them-I just checked with the pay-out team and I was informed that your request is still being reviewed. They are experiencing issues with the payment processor that's why a lot of requests are currently on hold. We apologize for the inconvenience this may have caused. We are doing our best to speed-up the process.
I guarantee you if I tried to deposit money right now that there would be nothing wrong with their processor then? Don't go to this casino if you want your money!
Helpful
- Feb 18, 2025CopiedShowReply
I have been waiting for 5 days now for my $1900 that they said they would have to me within 24 hours. So I do not recommend this casino because they just keep giving me the run around
Helpful
- Feb 15, 2025CopiedShowReply
I am going through BS and having to go through the kyc verification process when I didn't win this money from a bonus I deposited money via crypto currency and 20 hours later I still have not received a dime. So I'm a little pissed off right now because I feel like they are going to make up some bullcrap to not pay me my money.
Helpful
- Feb 14, 2025CopiedShowReply
I'm still waiting for it to clear but they said to give them up to 24 hours and I do believe I will be getting my money! I couldn't believe how fast and easy I won that money! This is the best casino I have ever played at and I play a lot of casinos. I didn't do any bonuses I just deposited $25! And now I cashed out $1900! Thank you Ritz casino I will recommend you to my friends!
Helpful

Hi racit77,
Your withdrawal request was flagged due to multiple accounts being detected from the same IP address, which required us to conduct additional verification checks. As part of our standard security and compliance procedures, we requested a utility bill to verify your identity, which you were unable to provide.
Per our Terms & Conditions, we reserve the right to request relevant documentation to ensure the security of all transactions and prevent fraud. Unfortunately, without fulfilling the necessary KYC (Know Your Customer) requirements, we were unable to process your withdrawal.




You cheated!!!? If you read terms and condition everybody knows that you can't have multiple accounts that's a no no




Stay away !
My first small withdrawal went smoothly-second much bigger withdrawal rejected due to "multiple accounts" how do I know they are a scam? Because they returned my deposit and invited me to continue playing - if I was comiting fraud don't you think they would have closed my account?? This is a world where multiple IP addresses are used (cell, cable WiFi etc) this multiple IP excuse is BS

Hello Mzm,
Our goal is to maintain a fair and secure gaming environment for all players, which is why our security team thoroughly reviews withdrawal requests in accordance with our Terms and Conditions.
Your account was flagged due to multiple accounts being linked to the same IP, which is a violation of our policies. Based on this, your initial withdrawal request was declined. However, as a goodwill gesture, we credited $70 to your account, which you have successfully withdrawn.
While we take our security measures seriously, we also aim to be fair to our players. This is why, despite the account violation, we allowed you to withdraw the credited amount. We can also confirm that, should you choose to continue playing, and as long as its in accordance with our terms and conditions, your future deposits and winnings remain eligible for withdrawal.
If you have any further concerns, our support team is happy to assist.




On the welcome chip
You are only allowed to play about 10 games from a certain Provider.And they all suck.You will not cash out from this. And thankfully i was playing with the chip. I usually put money on first but the chip helped me to save it and not waste my time. The games are so bad i just left most of the money on the site the games played just terrible

Hi Dannix238,
Thank you for sharing your feedback and we’d like to clarify a few points.
The welcome chip bonus you opted for comes with specific game restrictions as part of the bonus terms, which is why you were limited to certain games for wagering. However, outside of bonus restrictions, we offer a library of over 2,000+ games from a wide range of top providers, all available for you to enjoy with a clean deposit.
We’d love for you to explore the full range of games we offer and experience the variety and excitement that makes Ritz Slots unique. If you have any questions feel free to reach out to our support team—we’re here to help.




Great place
I signed up with their $100 welcome chip and made the play through pretty fast and got the 50 dollars in a couple days, talked with customer service and she talked me through the Bitcoin withdraw and even monitored my account to make sure the transaction went through, never had that level of customer service before I highly recommend this place. They got a pretty good selection the only glitch is the welcome chip is limited to what games you can play but most places have that kind of restrictions on the welcome bonus, and I have played since with no problems and after the first time the withdrawal go through in 30 minutes, it's also easy to navigate.anybody that has not go e there go there asap.



!!! GREAT CASINO !!!
Ritz Slots Casino is already one of the greatest on-line casinos on my lists!
- Very comfortable atmosphere
- Very easy on the eyes
- Simple yet thorough menus
- Quick responsiveness
- Alot of great game providers
- Great bonuses
- Variety of deposit options
- Great Support
- Great withdrawal processing
Have fun everyone... as always play responsibly.
May your wins be many, hearty laughter come easy, and your smiles be a mile wide! 🤣😁😉❣️❣️❣️
🪶🪶









I won 2600$ and the casino take it
Yesterday I saw that offer for a 100$ free bonus which is very good, like no other casino... And there is my country's flag near that offer and directly start to play. After 3-4 hours there was 250$ ready to take. After 12 hours of waiting ask them and they rejected my request but told me that "they can still verify my account and continue playing" I got screenshots of that chat. And give me my 250 $ back. After a couple of ours, I tried my luck again and won 2600 $ for the first time in my life that. Directly ask the girl from the chat what is happening now. And the money went from my account and put the name of my country in the terms and conditions and buy. I`ll leave the pictures here and everybody can see how the flag of my country is exactly near the "100$ free bet"







That's awful, not a fun gaming experience for sure, I don't think I'd play here after seeing your honest post.

Hi mihailra,
Thank you for sharing your experience with our Welcome Chip bonus. Let me clarify the situation:
While you can see your country's flag and access our casino, there are specific regulations regarding bonus eligibility. According to our Terms & Conditions (Section 6.4), your region falls under territories that can make deposits and play, but cannot withdraw winnings from:
Welcome bonuses
Free chip/no deposit bonuses
Match bonuses
However, you are absolutely welcome to play and withdraw wins from regular deposits. This means you can deposit and play as well as withdraw wins from a clean deposit.




@RitzSlotsCasino thx for your reply however after reading your post about player restrictions for claiming bonuses. If a player of a bonus restricted country is able to sign-up but not with the bonus the fairness of the casino should not allow or the player should not be able to have the option to select yhe bonus in the first place. And not offer nor display the bonud on yhe firstplace...... or warn the player by signup and country provided🙄🙄🤔
Bonus Offers
These bonuses are tailored for players from United States. Not from United States? Update your location.
Casino Welcome Package
Recurring Casino Bonuses
Ritz Slots Casino VIP (Loyalty) Program
VIP Program: Unavailable
Unfortunately, Ritz Slots Casino does not have a VIP program yet.
Casino Details
General Info
- Established
- Aug 01, 2024
- License (jurisdiction)
- -
- Certified by
- -
- VPN-friendly casino
No, this casino doesn’t allow VPN usage
- No KYC verification required
KYC verification is not required
- Casino Platforms & Connectivity
- Live Dealer, Mobile, Mobile Web
- Available languages
English
Ritz Slots Casino Mobile app
Available Game Types (10)
Responsible Gambling Tools
Available Tools
- Deposit LimitsSelf-Exclusion
Unavailable Tools
- Loss LimitsReality ChecksSelf-Assessment TestsSession LimitsStake LimitsTime OutWithdrawal Lock
Additional Info
- Affiliate Program
- Ritz Partners
- Restricted countries
- Australia
- Bahrain
- Iraq
- Islamic Republic of Iran
- Jordan
- Kuwait
- Lebanon
- Oman
- Palestinian Territory
- Qatar
- Saudi Arabia
- Syrian Arab Republic
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