Yabby Casino Review

Hi Tiffany83081,

I trust that you are well and safe.

Please note that I have taken the time to review your account and grievance in great detail.
As I can see, on February 9th, you claimed a deposit bonus titled UNIQUE50. This bonus comes with the following Terms:

Coupon Code: UNIQUE50

Value: 50% (1/2 on Credit Card deposit)

Wagering: 1x Deposit + Bonus

Max cashout: None

Min deposit: $50

Max bet: $20

Max bonus: $500

Allowed games: Non-progressive Real-Series Video Slots (except 777)

Other General Terms & Conditions apply

NOTE: Coupon terms remain in effect until your balance goes below $/€1

These terms are available and visible at all times through the link provided below:

https://yabbycasino.com/terms?class=UNIQUE50

The violation in question occurred when you started betting over $20.00 ($30.00) with the bonus funds. It is important to emphasize that the according to the General Terms & Conditions, to which you have agreed upon joining, the Terms of the promotion remain in full effect even after the playthrough has been met. Additionally, at the moment the playthrough requirements are met, there is a pop-up that notifies the user that the Terms remain in full effect. The user is obliged to confirm they understood these terms before continuing their play. 

Therefore, we believe that the Casino took all the necessary steps to properly inform you about the Terms of the promotion and that the action taken afterward is fully justified.
Also, please note that the Casino can and will provide all the reports related to the incident. We are adamant to provide full transparency to all our users.

Having said that, I am fully aware that it is very frustrating to have any winnings voided from you. Therefore, I have reached out to our VIP Team and they will contact you in order to help improve the entire situation.

Thank you for your understanding and should you need any additional information from our side, please do not hesitate to reach out to us!

Best Regards,
Lucas
Yabby Casino Management

Hi RickJam,

Hope you are well and safe,
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Thank you for taking the time to share your feedback with us.

Unfortunately, there is no account at our Casino associated with your login information. Without valid login details, we are unable to access your account or review your activity and therefore cannot provide an accurate response to your complaint.

In the meantime, I will provide a general response regarding your concerns. Our game provider is SpinLogic, and we do not have any direct influence over the games. The RTP information provided is accurate, and the RTP range for SpinLogic games is between 90% and 95%. All game providers operate in compliance with gambling regulations.

RTP results cannot be accurately determined based on a single player or a limited number of bets. To obtain precise and reliable RTP data, analysis must include a large volume of players and wagers, which is why the overall RTP remains within the 90%–95% range.

For example, your personal RTP may be low, while another player’s RTP could be significantly higher. RTP is a statistical parameter that represents the percentage of wagers a game returns to players over time.

If you are willing to review your login information and provide the correct details, we would be more than happy to assist you further.

Thank you for your understanding.

Kind Regards
George Moore
Yabby Casino Management

Hi Amyosornio,

Hope you are well and safe,

Upon reviewing your account, we found that on November 1st you used the 40% bonus on your deposit of $33.01 (the minimum deposit for that bonus is set to $25). After you finished playing with that bonus and cashback after that, you attempted to use the 40% bonus again. According to the rules for that bonus, it can only be used once per day. You then decided to use the 50% bonus instead (the minimum deposit for that bonus was set to $50). We can see that the deposit plus the 50% bonus was played, and after completing the wagering requirements, you unfortunately lost it.
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Your next action was the loyalty reward on November 2nd (a $12 chip), which the system processed automatically at the start of the new day based on your losses from the previous day. The Casino time zone is New York time (UTC -5), which may explain why you were slightly confused about the timestamps on your account, since you are located in Washington State. On the same day, you also used the 100 free spins bonus (worth $25) that we sent you via email.

The only possible way that you did not personally play with your deposit is if you shared your login information with someone else who accessed and played on your account, if someone stole your login credentials, or if your username and password were saved in your browser and automatically filled in when you click on logging in, allowing someone using your device to access your account and play. However, that would also mean that this person had access to your email account as well.

If you truly did not play yourself, nor did your children, with your deposit or the free spins bonus received via email, I strongly recommend that you change your password immediately and then contact our support team to request an email address change. This is a serious matter, so please confirm whether you indeed did not log in and play, so we can temporarily deactivate your account until your password and email are updated.

https://yabbycasino.com/terms-and-conditions

5.1. Opening a User Account

c. Each Player is responsible for setting up the Username and Password when registering with the Casino. Furthermore, each Player is solely responsible for keeping these details confidential. Any use of the Software application through your Username and Password is a Player's sole responsibility.

Thank you for your understanding and cooperation.

Kind Regards
George Moore
Yabby Casino Management

Hi Garrett,

Hope you are well and safe,

Thank you for reaching out to us here!

First, allow me to thank you for your loyalty and patronage to our Casino. Now, let’s address the concerns you've raised regarding your experience playing with us.

Regarding the warning message you referred to: this message was implemented as a helpful feature for players after wagering is completed. Please note that we are not obligated to provide this message, it was created purely as an additional layer of assistance.

This message was displayed to you during your play with the cashback promotion, which you later referenced in a complaint to our management email. The only part that was missing during that session was the "Agree" button, due to a small technical glitch. We have already explained this to you.

Importantly, the message was shown, but due to the speed of your gameplay, you likely skipped past it faster than normal. Despite that, you successfully withdrew $1,204.21 from the cashback promotion.
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Your complaint was based on the claim that, had the "Agree" button been shown, you would have withdrawn $5,154.21, which was your balance at the time wagering was completed. However, we must clarify:
You had access (as required by our terms) to track your wagering progress at all times.

Even after completing the wagering requirements, you continued to play long time with the big amount (over $4,000.00) on your balance and did not attempt to withdraw or double-check if wagering was completed, until you had lost nearly $4,000 through continued play.

Throughout our communication, I provided you with screenshots showing exactly how you could track your wagering progress. However, your complaint focused on something unrelated.

Additionally, due to technical limitations, we always encourage players to monitor their gameplay closely. There is a known possibility that if your balance drops below $1 during wagering, the system will remove the coupon.

7.1. Overall Bonus and Promotion Rules

ab. Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. The terms of the promotion seize to be in effect once a new fund action (deposit or bonus) is made at the moment the playable balance is under $1.00. Please refer to term 7.1.j.

3.7. By accessing and using our online casino services, you acknowledge and agree to the following terms and conditions:

Frequency and Content: The player understands that the frequency and content of promotional and transactional messages may vary. The casino will strive to provide relevant information and offers tailored to the player's preferences; however, the player acknowledges that the casino cannot guarantee the availability of specific promotions or the receipt of all messages due to technical constraints or other factor.

Nothing stated in your emails or complaints demonstrates that you were unable to play, earn winnings, or track your wagering progress. You made the personal decision to continue playing after the warning message was displayed and, as a result, lost part of your winnings. No one forced you to continue playing, nor were your winnings taken by the Casino, they were lost during gameplay in an attempt to maximize your cashback bonus.

We’ve noticed that sometimes players use auto-spin features and later place blame for losses on the Casino. This may have been the case here.

Furthermore, you stated that we don’t respect our players. However, despite everything, we granted you two $1,500 free chip bonuses as a special exception due to your loyalty. You successfully withdrew $5,000 from one of them. With a mutual agreement (accepting free chips), that this resolved your concerns about missing the helper message.

Do these exceptions not demonstrate that we respect and value our loyal players?

From our perspective, we fulfilled our part of the agreement and respectfully closed the issue.

Unfortunately, your continued complaints suggest that the agreement is not being respected from your side.

For us, the matter is considered resolved, and we will not revisit it further.

Thank you for your understanding and cooperation.

Kind Regards
George Moore 
Casino Yabby Management

@garras91  

Hi Garrett,

Hope you are well and safe,

Thank you for reaching out to us again!
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With due respect, we have already explained everything regarding your concerns. We also agreed to credit your account with $1,000 chip, and you accepted the free chip. When I mentioned the second free chip, that was also processed as an exception in recognition of your loyalty.

Your statement that, due to a missing message, you lost part of your winnings is simply not true, and I have already explained this to you in detail. You successfully withdrew $1,200 from the cashback (the play on which you based your complaint), $5,000 from the exceptional chip, and also received another free chip. On top of that, you were granted further exceptions, which allowed you to withdraw even more money, despite your repeated complaints about a matter we had already resolved through a mutual agreement. All these exceptions were provided out of respect for you as a loyal player, and all high value chips naturally came with exceptional rules (better).

As a loyal player (as in any legitimate land based or online casino), you enjoyed benefits and privileges that not everyone receives. You earned those benefits through loyalty, and we treated you with the utmost respect.

When you make a deal with someone, you honor it. We did even more than you might think. Please don’t take this the wrong way, but we are not here to play childish games or act like a couple in a divorce process. We made a deal, and we respected it from our side. In fact, we went beyond that agreement. Yet here you are again, demanding something we have already discussed and proven that no rules were broken by the Casino.

Making long statements and inviting others to draw their own conclusions from your story is unfair. We are an honest Casino, and our reputation across many forums proves that. You play, you win fairly, and we pay you. You can also see from those forums that we are not greedy, we always review every complaint carefully and provide clear answers when the other side is willing to cooperate. Many times, we have made exceptions (even returning winnings earned in violation of bonus or Casino rules) and still allowed withdrawals. Of course, there are differences between violations, but the most important fact is that we care about our players and we are always here to listen, whether you contact us via forums or directly by email.

Also, let’s be honest, how would it look if we were now to ask you to return the exceptional chips and winnings you already received, in exchange for the winnings you lost during cashback play? Clearly, you have gained more through the exceptional chips than you ever lost during that session. Such an action would be dishonest and childish.

For us, this case was resolved when we made the agreement, and you accepted the special exceptional chip. We will not revisit the same matter again. Continuing to do so does not contribute positively to your relationship with the Casino and maybe will, unfortunately, resulted in the loss of your loyal player status.

We remain open to discussing anything else, but not this matter again. You are, of course, free to take any action you believe is right.

However, if you look back honestly, you will see that you have received the best possible treatment from us. We always keep our word, and we will continue to do so. But if you continue submitting complaints about this same matter, please be advised that we will no longer respond.

Thank you for your understanding, and we wish you all the best in your future endeavors!

Kind Regards
George Moore
Yabby Casino Management

Thank you for your wonderful review! We're thrilled to know that you enjoyed your experience with us. Your support is deeply appreciated. If you have any questions or need assistance in the future, don't hesitate to contact us. We can't wait to welcome you back soon!

Best regards,
Yabby Management

Hi 280NICK,

Hope you are well and safe,
​​​​​​​

Thank you for taking the time to share your feedback with us!

Upon reviewing your account, we found that you have more than one account at our Casino, which is not allowed under our rules.

According to the Casino Terms and Conditions, only one account is permitted per person:

https://yabbycasino.com/terms-and-conditions

5.1. Opening a User Account

b. Each Player is allowed to have one User Account. Should the Casino establish that a Player has opened more than one User Account, the Casino reserves the right to close all Player's accounts while all possible winnings and bonuses would be considered annulled and void.

The winnings you made from the welcome free bonus were on your second account. During the verification process, our anti-fraud team discovered the existence of multiple accounts. As this is a violation of the Casino rules, the winnings were voided.

The verification process took longer than usual because you did not initially provide a required selfie. Once the selfie was submitted, your account was successfully verified, but the winnings were removed due to the multiple account violation.

You are welcome to continue playing on the verified account from which the winnings were voided. However, you are temporarily excluded from receiving bonuses until you make a deposit and play.

https://yabbycasino.com/terms-and-conditions

o. The Casino will, based on the user’s Bonus to Deposits ratio, review and rank all User Accounts. The Players, once labeled as “bonus abusers” or “bonus hunters” do not qualify for any future bonuses. Bonuses are offered to players as an incentive. Any opposite interpretation and acts would be considered as abusive behavior.

p. In terms of everything stated above, the Casino will consider as “bonus abusers” or “bonus hunters” the Players who take unfair advantage of any promotion by acting outside of Casino’s Bonuses and Promotions Terms and Conditions.

If you have any further questions or concerns, please don’t hesitate to contact us. We’re always here to assist you.

Kind Regards
George Moore 
Yabby Casino Management

Thank you for your kind review! We're delighted to hear that you enjoyed your experience with us. Your support means a lot. If you ever need anything, feel free to reach out. We look forward to serving you again soon!
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Best regards
Yabby Management

Thank you for your wonderful review! We're thrilled to know that you enjoyed your experience with us. Your support is deeply appreciated. If you have any questions or need assistance in the future, don't hesitate to contact us. We can't wait to welcome you back soon!

Best regards,
Yabby Management

Hi robrien002,

Hope you are well and safe,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns.

Usually, the account verification process is not required when you make deposits with cryptocurrencies and play, but the Casino reserves the right to request account verification if we detect any suspicious activity related to the player's account.

https://yabbycasino.com/terms-and-conditions

5.1. Opening a User Account

e. In order to provide fast payout, prevent fraudulent actions and secure the safety of all financial transactions, The Casino may request the proof of a Player's identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documents when withdrawing credits. Should a Player provide false documents or fail to provide any documents whatsoever in the course of the 4 weeks period, the Casino reserves the right to lock the Player's User Account and/or cancel any payout.

The time frame for the account verification process is 3-5 working days, but it usually does not take more than 24-48 hours. Delays in the verification process can occur if the provided documents are incomplete or the submitted selfie is of poor quality. In your case, video verification was necessary because your selfies did not meet the required quality standards.

As you confirmed, your account was verified on February 20th, and you requested a withdrawal after that. However, your withdrawal was rejected twice due to the verification deposit requirement. If you play using free promotions but have never made a deposit before, you must complete a verification deposit before being able to cash out.

https://yabbycasino.com/terms-and-conditions

6.2. Withdrawing from a Player's User Account

d. If a customer has not made a prior deposit, they must complete a verification deposit before withdrawing funds from a non-deposit bonus.

For more details about our deposit and withdrawal methods, please visit our banking page https://yabbycasino.com/banking

As we can see, you chose not to make the verification deposit, continued playing with your winnings, and ultimately lost them. Additionally, we noticed that you used other free promotions afterward and continued playing at our Casino.

We are truly the "withdrawal kings," and processing, checking, or rejecting a withdrawal request takes no more than 15 minutes upon a player's request. The only delays that may occur are if a player has not confirmed their payout crypto address or if we receive a high volume of payout requests at the same time.

We are truly sorry that you lost your winnings, as you had the opportunity to withdraw them.

Thank you for your understanding!

Kind Regards
George Moore 
Yabby Casino Management 

Hi 412SpunDaMost,

Hope you are well and safe,

Thank you so much for taking the time to share your thoughts and experiences with us. I also want to express my gratitude for your honest review. Our primary goal is to provide a safe and enjoyable environment where people who love to play casino games can do so without any concerns about not being paid if they win.

Issues with withdrawals typically arise only when bonus rules have been violated (if your winnings were earned while playing with a bonus) or if general rules have been breached. This can include actions such as creating multiple accounts, associating in syndicates with other players to gain an unfair advantage, submitting fraudulent documents during the account verification process, or attempting to exploit the system by making double-spend deposits via cryptocurrency transactions.

As long as players follow both the bonus rules and general terms, there should be no issues at our casino. Instant payouts are one of our main objectives as well, and we aim to process withdrawals in less than 15 minutes. Delays in processing a withdrawal can occur if we do not receive a reply to our payment email with the confirmed crypto payout address where you wish to withdraw your winnings.

If you or any other player do not receive a confirmation payout email from us (this can sometimes happen due to spam filters pushing unfamiliar emails to the spam or junk folder, or because certain providers like Yahoo or Hotmail block replies), please contact us via Live Chat. Our team will provide guidance on where to send an email containing your payout crypto address. 
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Alternatively, you can create a new email message and contact us at the payments or management email address listed on our site. Please include your payout crypto address, username, withdrawal amount, and the statement: "I confirm the withdrawal." Once we receive this email, your withdrawal will be processed, figuratively speaking, "at the speed of light."

Yabby Casino shares ownership with the casinos mentioned here but operates as an independent company in the market. It’s similar to the Volkswagen Group in the automotive industry (owners of Audi, Skoda, SEAT, Lamborghini, etc.).

To both our regular players and new players considering joining our casino, I strongly advise reading and adhering to our general terms—particularly rules 5, 6, and 7. By following these rules, you’ll avoid any issues at the casino. If you don’t understand any of the rules, please feel free to contact us via Live Chat or email, and we’ll be happy to provide further clarification.

If you’re using bonuses, please read the rules for the redeemed bonuses first. If you’re unhappy with the rules, you have the option to cancel the bonus before you start playing. You can also contact us to cancel it on your behalf or to explain the rules for the specific bonus you wish to use.

Thank you again for choosing Yabby Casino. We look forward to serving you again in the future!

Kind Regards
George Moore 
Yabby Casino