Pacific Spins Casino Review

Hi ronniesgame,

Hope you are well and safe,

Thank you for reaching out to us and for your feedback.

The verification deposit is required during the first withdrawal if winnings were made from a welcome free bonus and no prior deposit has been made at our casino. This rule is clearly stated in our General Terms and Conditions:

https://pacificspins.com/terms-and-conditions

6.2. Withdrawing from your User Account

h. Upon requesting a withdrawal from a non-deposit bonus, a verification deposit is required, if the customer hasn't made a prior deposit.

As we can see, you generated winnings from the welcome free bonus and successfully completed the account verification process. However, you decided not to make the required verification deposit and continued playing, which resulted in the loss of your winnings.

We are not sure what led to the conclusion that we are a scam casino or that you would be unable to withdraw your winnings despite having verified your account. We are a fully legitimate and licensed casino, and players who follow the rules do not encounter issues with withdrawals.

Please note that the verification crypto deposit can be withdrawn together with the winnings from the welcome free bonus. Before submitting a withdrawal request, simply contact our customer support team and request that your verification deposit be added to your winnings so that both amounts can be withdrawn together.

Thank you for your understanding.

Kind Regards
Daniel Moore
Pacificspins Casino Management

Hi Bzmom,

Hope you are well and safe,

Unfortunately, we haven't received the requested valid login information, which means we're unable to access your account and provide a thorough response to your complaint.

Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns.

If you're willing to provide your login information with the site administrator further details, we'd be more than happy to assist you further.

Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns.

Kind Regards
Daniel Moore
Pacificspins Casino Management

Hi Dizzy1,

Hope you are well and safe,
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Thank you for taking the time to share your feedback and login information with us!

We offer three types of deposit bonuses:

1. Percentage bonus on the next deposit

2. Percentage bonus + free spins on the next deposit

3. Free spins on the next deposit

In your case, you used a 500% deposit bonus, plus 500 free spins that become available after you finish playing with the percentage bonus.

Bonus rules for your promotion were:

500% bonus (250% on CC)
Minimum deposit: $20
Wagering: 10x Deposit + Bonus
Max cashout: 5xDeposit
Allowed games: Non-progressive slots
Max bet per hand: $20
Maximum Bonus: $1000

The bonus amount you received on top of your deposit was $116.95.

Once you completed the wagering requirements, the system automatically removed all funds exceeding the maximum cashout limit. In your case, the excess amount removed was $20.04, leaving $117.23 on your account as eligible winnings.

https://pacificspins.com/terms-and-conditions

7.4. Standard Deposit Coupon Regulations

e. Upon satisfying your wagering prerequisites, any surplus beyond your maximum cashout limit will be automatically deducted from your account.

Additionally, according to the Casino rules, the bonus amount itself is not withdrawable and must be removed from your balance before withdrawal.

https://pacificspins.com/terms-and-conditions

7.1. General Bonus and Promotion Rules

n. Upon requesting a withdrawal, any amount up to the equivalent value of the deposit bonus will be deducted from your balance or winnings before settlement. This means if you deposit $500, get a $250 bonus, and meet all wagering requirements, a withdrawal request should be made for an amount less than the bonus received.

This is why your withdrawal request was rejected. Since the system already removed $20.04 after you completed wagering requirements, the remaining bonus value of $96.91 still had to be deducted.

As we can see, you did not have enough luck to win more in order to cover the bonus amount and withdraw, so your winnings were lost.

We understand this can be disappointing, but these rules are clearly stated in our Terms & Conditions and apply to all players equally.

Thank you for your understanding!

Kind Regards
Daniel Moore 
Pacificspins Management

Hi A3W4Y,

Hope you are well and safe,

Unfortunately, the login info that we received are not valid login information (no account at our Casino assosiated with your email address), which means we're unable to access your account and provide a thorough response to your complaint.

Looking into your account would help us gather more information about the issue you mentioned.

However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns.

If you're willing to provide your valid login information with the site administrator, we'd be more than happy to assist you further.

Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns.

Kind Regards
Daniel Moore
Pacificspins Casino Management

Thank you for your wonderful review! We're thrilled to know that you enjoyed your experience with us. Your support is deeply appreciated. If you have any questions or need assistance in the future, don't hesitate to contact us. We can't wait to welcome you back soon!

Best regards,
​​​​​​​Pacificspins Management 

Thank you for your wonderful review! We're thrilled to know that you enjoyed your experience with us. Your support is deeply appreciated. If you have any questions or need assistance in the future, don't hesitate to contact us. We can't wait to welcome you back soon!

Best regards,
​​​​​​​Pacificspins Management

Thank you for your kind review! We're delighted to hear that you enjoyed your experience with us. Your support means a lot. If you ever need anything, feel free to reach out. We look forward to serving you again soon!

Best regards
Pacificspins Management

Hi Tfry80038003,

Hope you are well and safe,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns.

Upon reviewing your account and all conversations via live chat and email, we found that your behavior was inappropriate. We understand that dissatisfaction can be high when a player loses money; however, in your case, you crossed the line of acceptable communication by sending inappropriate content through live chat and using offensive language toward our agents—some of whom are female. Such behavior is unacceptable, and as a result, the attending manager banned you from the chat for 30 days.
​​​​​​​

Additionally, upon reviewing your account history, we can confirm that you have received free promotions regularly after your losses. However, it appears that you were dissatisfied with the value of the free chips or made repeated requests for additional free chips beyond what was already credited to your account.

We are an honest casino, and our goal is to provide a friendly gaming environment. We offer various free promotions to players after losses, such as free chips, free spins, cashback, etc. These promotions come with specific terms and limits regarding how much can be credited.

At times, you have repeatedly requested exceptions and did not accept our decisions when a free promotion was denied. Additionally, you expressed dissatisfaction with the value of the free chips provided. Please understand that we always strive to offer the best possible rewards to our players, often exceeding eligibility requirements.

Furthermore, we do not see any evidence that your winnings were removed or that any money was stolen from your account. Your last withdrawal was successfully processed on March 1, 2025, at 18:19:43 from a free chip.

We will consider lifting your chat ban if you agree to follow our guidelines and refrain from engaging in inappropriate behavior moving forward.

Thank you for your understanding.

Kind Regards
Daniel Moore 
Pacificspins Casino Management 

Helo Liltoro420,

I trust that you're well and safe.

Please note that I took the time to review your grievance and account. I must say that I am sorry to hear that you are not happy with your experience with the welcome bonus, however, as I can see, everything behaved as expected and the Casino representative provided a thorough and precise explanation as to what happened. 
This occurrence is presented and described in the Casino's General Terms and Conditions.

https://pacificspins.com/terms-and-conditions

7 Bonuses and Promotions
7.6 Standard Free Chip Bonus Protocols

c. "Upon meeting your wagering requirements, any remaining balance exceeding your maximum cashout limit will be automatically removed from your account."

Once again, I must say that I am sorry to hear that your experience was subpar, however, I can assure you that there are plenty of bonuses coming your way and I'm positive that one of them will prove to be lucky!

Sincerely,
Lucas Bellingham
Pacific Spins Management

Hi JmonStar,

Hope you are well and safe,

Thank you for taking the time to share your feedback with us. Your kind words mean so much to our team, and we’re delighted to hear that you had a positive experience with our service.
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At PacificSpins Casino, we strive to deliver top-quality services. Your honest review provided valuable feedback about some rules and concerns, which I would like to address here to help you and other players with similar questions.

We exclusively use SpinLogic games because we are committed to guaranteeing fair play—one of our core principles. These games are routinely tested by an independent third-party company to ensure fairness and reliability.

Regarding deposits, the minimum deposit amount at our casino for any cryptocurrency method is $10, except for Bitcoin. Recently, we adjusted the Bitcoin deposit minimum due to changes in its value. When Bitcoin's price exceeded $90,000, our wallet's minimum accepted deposit amount of 0.0001 BTC became worth more than $10. To prevent deposits below this threshold from being lost, we increased the minimum Bitcoin deposit to $15 or 0.00015 BTC. This change ensures that deposits meet our wallet's minimum requirements and are successfully processed.

All about crypto amounts that the Casino can receive at our wallet are posted at our terms and conditions.

6.1. Depositing to your User Account

f. We do not accept any Crypto transaction below 0.00015 BTC, 0.016 BCH, 0.07 LTC, 0.0025 ETH. All transactions that fall at or below this margin are considered non-recoverable and will not be processed into your casino account. Sending less than the aforementioned Crypto minimum deposits to any Crypto address will result in a loss of funds that cannot be redeemed. We will not accept top-ups on Crypto addresses if a player decides to send more Crypto to the same address in order to meet the minimum Crypto margin. Players are solely responsible for ensuring that they always deposit a minimum of $15 (BTC equivalent) every time they use the Crypto banking method. Pacific Spins takes no responsibility if the minimum amount was not sent and reserves the right to treat these transactions as lost non-recoverable transactions.

6.2. Withdrawing from your User Account

j. Transactions in BTC that are below 0.0001 BTC are not accepted, and all transactions that fall below this margin are non-recoverable and will not be processed to your casino account. Sending less than 0.0001 BTC to any address will result in loss of funds that are non-refundable. Top-ups on addresses will not be accepted if a player decides to send more bitcoins to the same address to meet the 0.0001 BTC margin. Players take full responsibility in ensuring that they always make a minimum $10 (Bitcoin equivalent) deposit each time they use the Bitcoin banking method. Pacific Spins takes no responsibility if the minimum amount was not sent and reserves the right to treat these transactions as lost non-recoverable transactions.
 
Regarding your concerns about the verification process and withdrawals, please note that the time frame for account verification is between 3-5 working days. Typically, our banking department verifies accounts within 24-48 hours. Delays may occur if a player does not provide all the required valid documents for the verification process or submits a selfie with their ID where the details on the document are barely visible. In such cases, the banking department will request a new selfie and contact the player via email.

If you win money using the welcome free bonus or any other free promotion but have never made a deposit before, you are required to make a verification deposit before a withdrawal can be processed. Additionally, for security reasons, all players must reply to the payment confirmation email with their cryptocurrency payout address before we can finalize the withdrawal.

If you did not receive the confirmation email or are unable to reply to our payments email, you should send a direct email to management@pacificspins.com with your payout cryptocurrency address to confirm where the withdrawal should be sent. Once the confirmation email is received, the withdrawal will be processed within 15 minutes, provided no bonus rules have been violated.

6.2. Withdrawing from your User Account

i. Upon requesting a withdrawal from a non-deposit bonus, a verification deposit is required, if the customer hasn't made a prior deposit.

My advice to all players is to visit our site and review the rules—particularly rules numbered 5, 6, and 7—or the specific rules for their bonuses if they are playing with bonuses. By doing so, players can ensure a smooth experience at our casino and avoid any issues when withdrawing their winnings.

If you ever have any questions, concerns, or additional feedback, please feel free to reach out. We’re here to make sure you continue to have a great experience with us.

Thanks again for choosing PacificSpins Casino. We can’t wait to serve you again soon!

Best regards,
Daniel Moore
PacificSpins Casino Management

Hi Michaelcbolt,

Thank you very much for providing more information so that I can check on your account.

Upon conducting a comprehensive review of your account, it has been confirmed that you violated the Promotional Terms by playing restricted games—specifically Progressive Slots. Both the Promotional and General Terms clearly state that Progressive Slots are not permitted while playing with a bonus.

Furthermore, the terms of any promotion on our website remain in full effect until a new deposit or bonus is processed and after the bonus has been cleared from your balance. This is explicitly outlined in our General Terms and Conditions: https://pacificspins.com/terms-and-conditions

7.1. v. Once a bonus is claimed, its terms become immediately effective and remain so until a new deposit or bonus is processed, and after the bonus has been cleared from your balance. This also applies if your playable balance falls below $1, or if you deposit on top of your existing bonus balance. Any violations of the terms may result in all winnings being voided.

We regret that the payments team had to confiscate your winnings; however, please understand that this action aligns with our General Terms and Conditions, which you accepted upon registration.

As far as we can see, you continued playing after this incident and had no further issues with your payout requests, which confirms that we are a legitimate and fair casino.

Should you have any further inquiries or concerns, please feel free to contact our customer support team at support@pacificspins.com, who will be delighted to assist you.

Best Regards,
PacificSpins Casino

Thank you for your kind review! We're delighted to hear that you enjoyed your experience with us. Your support means a lot. If you ever need anything, feel free to reach out. We look forward to serving you again soon!

Best regards
​​​​​​​Pacificspins Management