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Been playing here for awhile now had nothing but fun no massive wins just a good time gaming
Trivia2025(Question owner)Level 4
1TerribleCopied
NOT SAFE Don't give them your cc info
Last week I had my credit card compromised which affected my bank account as well, going through stuff with my bank they were asking me places where I may have been using my card online and lo and behold I've been playing these online casinos. Going through my enrolled casinos I have come to find out that you cannot log out of this game therefore your information your account is consistently open and what does that do that subjects you to the ability for people to get your information if not the people behind the actual Casino I don't know there's got to be a reason why they don't want you logging out. My contacted them and asked them to close my account at the customer service site I had a response telling me that I'm going to have to contact the management for review. Excuse me review what...it's my account it's that simple there's nothing to review.. yet here they are not closing my account and not logging me out and now not responding at the customer service chat I did send an email telling them I want my account closed but I'm here to tell you there's only one reason why they would act this way about closing somebody's account or logging you out. If you got an ounce of sense then you know, I don't care about your identity they don't care about your bank information other than to make sure it's out there for the whole world to see, they don't care about anything but their damn selves.
I'd stay as far away as I can there's a couple more sites that are doing the same thing and I've been struggling with but one of them wouldn't let me log out but I contacted him and told him to close my account and they did so immediately this place no and why a manager has to review my request to close my account blows my mind
Upon reviewing your account, we noticed that your account has been permanently deactivated at your request. Unfortunately, you declined to complete the card verification process when requested and subsequently proceeded with closing your account.
Card verification is mandatory before you can cash out. We understand that you did not wish to provide the requested information for card verification; however, this is a standard security procedure required before a withdrawal can be processed.
9.5. When making your first withdrawal, we may ask you to submit certain documents to confirm your identity. To protect your account, these documents may also be requested occasionally. The documents required depend on whether account verification or credit/debit card verification is needed:
b. Credit/debit card verification:
a. The front and back of any credit or debit cards used to make deposits at the Casino. b. A utility bill (for example, gas, electricity, water, or telephone) showing your name and the address registered with us. If you do not have a utility bill in your name, you may provide a bank statement instead. c. A selfie holding your card.
I apologize for any misunderstanding during our conversation. Please understand that our management team is responsible for reviewing the account and ensuring that all necessary checks have been completed before an account closure can be finalized. This is a standard procedure intended to ensure that everything is handled correctly.
We are a fully licensed casino, and our reputation for processing instant withdrawals and paying players their legitimate winnings is extremely important to us. However, we also respect that every player is free to make their own decisions regarding their account.
Thank you for your understanding!
Kind Regards Daniel Moore Pacificspins Management
Thomasg1969(Question owner)Level 3
5ExcellentCopied
These guys are the real deal.
I've been using these guys for the last past couple of years and would definitely give them a recommendation. While I realize they will have some good and bad reviews, mine have been with no problems. As far as some of the bad reviews I've seen, I really don't understand how or what happened however you must follow there terms and conditions verbatim. That would be the only reason you would have any issues with them is perhaps your not following their terms and you feel like they got you because of whatever reason. They take care of my withdrawals within minutes most of the time, and yes they will take out whatever promotions you use the difference of your withdrawal. So be sure and read them terms and conditions, and just stay on the right course. You'll get paid if all is legitimate. Best of luck!
kopeys(Question owner)Level 6United States
4Very GoodCopied
Great casino
Have withdrawn multiple times from this casino very fast great customer support
Milaniya(Question owner)Level 0United States
1TerribleCopied
Do not play
I've played with them for quite some time and cashed out few times no problem. Lately Ive been making Credit card deposits witu my son's card which he authorized me to use and won, they denied my cash out due to credit card used wasn't in my name and reversed my deposit voiding my winnings as well as blocking me from depositing with credit card as again. I understand those were their terms and conditions however if you gonna deny deposit I made with that card when I won, they should have done so every deposit I made with that card when I lost and reversed every transaction I've made with my son's card before as well. But they refuse to do so. Which shows that they won't let me deposit and win with my son's card but they will let me deposit and lose. Sounds like a scam to me
Thank you for taking the time to share your experience. We understand your frustration and appreciate the opportunity to address your concerns.
We sincerely apologize for any disappointment this situation has caused. As outlined in our Terms and Conditions, all deposits must be made using a payment method registered in the account holder's own name. When a third-party payment method is identified during the verification or withdrawal process, we are unable to process the withdrawal, and any winnings associated with such deposits may be voided in accordance with our policies.
We understand your concern regarding previous deposits made with the same card. Please note that deposits are processed by our payment provider, while account verification and compliance checks are typically carried out when a withdrawal is requested or when additional verification becomes necessary. For this reason, a payment method may not be flagged immediately at the time of deposit.
We appreciate your feedback and regret any inconvenience this has caused.
Going forward, we kindly ask that you use only payment methods registered in your own name to avoid similar issues in the future.
Thank you in advance for your patience and understanding.
Kind regards, Hugo Mercer PacificSpins Casino Management
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Minta
Been playing here for awhile now had nothing but fun no massive wins just a good time gaming
NOT SAFE Don't give them your cc info
Last week I had my credit card compromised which affected my bank account as well, going through stuff with my bank they were asking me places where I may have been using my card online and lo and behold I've been playing these online casinos. Going through my enrolled casinos I have come to find out that you cannot log out of this game therefore your information your account is consistently open and what does that do that subjects you to the ability for people to get your information if not the people behind the actual Casino I don't know there's got to be a reason why they don't want you logging out. My contacted them and asked them to close my account at the customer service site I had a response telling me that I'm going to have to contact the management for review. Excuse me review what...it's my account it's that simple there's nothing to review.. yet here they are not closing my account and not logging me out and now not responding at the customer service chat I did send an email telling them I want my account closed but I'm here to tell you there's only one reason why they would act this way about closing somebody's account or logging you out. If you got an ounce of sense then you know, I don't care about your identity they don't care about your bank information other than to make sure it's out there for the whole world to see, they don't care about anything but their damn selves.
I'd stay as far away as I can there's a couple more sites that are doing the same thing and I've been struggling with but one of them wouldn't let me log out but I contacted him and told him to close my account and they did so immediately this place no and why a manager has to review my request to close my account blows my mind
Hi Trivia2025,
Hope you are well and safe,
Upon reviewing your account, we noticed that your account has been permanently deactivated at your request. Unfortunately, you declined to complete the card verification process when requested and subsequently proceeded with closing your account.
Card verification is mandatory before you can cash out. We understand that you did not wish to provide the requested information for card verification; however, this is a standard security procedure required before a withdrawal can be processed.
https://pacificspins.com/terms-and-conditions
9.5. When making your first withdrawal, we may ask you to submit certain documents to confirm your identity. To protect your account, these documents may also be requested occasionally. The documents required depend on whether account verification or credit/debit card verification is needed:
b. Credit/debit card verification:
a. The front and back of any credit or debit cards used to make deposits at the Casino.
b. A utility bill (for example, gas, electricity, water, or telephone) showing your name and the address registered with us.
If you do not have a utility bill in your name, you may provide a bank statement instead.
c. A selfie holding your card.
I apologize for any misunderstanding during our conversation. Please understand that our management team is responsible for reviewing the account and ensuring that all necessary checks have been completed before an account closure can be finalized. This is a standard procedure intended to ensure that everything is handled correctly.
We are a fully licensed casino, and our reputation for processing instant withdrawals and paying players their legitimate winnings is extremely important to us. However, we also respect that every player is free to make their own decisions regarding their account.
Thank you for your understanding!
Kind Regards
Daniel Moore
Pacificspins Management
These guys are the real deal.
I've been using these guys for the last past couple of years and would definitely give them a recommendation. While I realize they will have some good and bad reviews, mine have been with no problems. As far as some of the bad reviews I've seen, I really don't understand how or what happened however you must follow there terms and conditions verbatim. That would be the only reason you would have any issues with them is perhaps your not following their terms and you feel like they got you because of whatever reason. They take care of my withdrawals within minutes most of the time, and yes they will take out whatever promotions you use the difference of your withdrawal. So be sure and read them terms and conditions, and just stay on the right course. You'll get paid if all is legitimate. Best of luck!
Great casino
Have withdrawn multiple times from this casino very fast great customer support
Do not play
I've played with them for quite some time and cashed out few times no problem. Lately Ive been making Credit card deposits witu my son's card which he authorized me to use and won, they denied my cash out due to credit card used wasn't in my name and reversed my deposit voiding my winnings as well as blocking me from depositing with credit card as again. I understand those were their terms and conditions however if you gonna deny deposit I made with that card when I won, they should have done so every deposit I made with that card when I lost and reversed every transaction I've made with my son's card before as well. But they refuse to do so. Which shows that they won't let me deposit and win with my son's card but they will let me deposit and lose. Sounds like a scam to me
Hello,
Hope that you are well.
Thank you for taking the time to share your experience. We understand your frustration and appreciate the opportunity to address your concerns.
We sincerely apologize for any disappointment this situation has caused. As outlined in our Terms and Conditions, all deposits must be made using a payment method registered in the account holder's own name. When a third-party payment method is identified during the verification or withdrawal process, we are unable to process the withdrawal, and any winnings associated with such deposits may be voided in accordance with our policies.
We understand your concern regarding previous deposits made with the same card. Please note that deposits are processed by our payment provider, while account verification and compliance checks are typically carried out when a withdrawal is requested or when additional verification becomes necessary. For this reason, a payment method may not be flagged immediately at the time of deposit.
We appreciate your feedback and regret any inconvenience this has caused.
Going forward, we kindly ask that you use only payment methods registered in your own name to avoid similar issues in the future.
Thank you in advance for your patience and understanding.
Kind regards,
Hugo Mercer
PacificSpins Casino Management