JacksPay Casino Review

Do not waste your time or money. I've played at this site for over 3 months my wife has also. I won and they would never get back with me on the win. Then today my wife won on her own device we use separate and pay separate. She won and they decided to just close both of our Accounts claiming they are duplicates. Once we explained they are separate they just closed them anyways claiming only 1 amount per house hold. That's bs and they are the only online site to do that. Every other site just has to verify your identity. They just look for any excuse to not pay. We both been playing here for months and t this was never an inside until we both were going to Hv a withdraw. That's an obvious rip off and scam then

Worst experience with any online casino EVER! I have dealt with many online casinos and have never had any issues until recently when dealing with JacksPay. I deposited around $30 in Bitcoin after winning $100 on a promo. Well, the deposit hasn't gone to my JacksPay account yet (going on 48 hrs) and no word on my withdrawal...so called customer support via chat AND email have been silent....seems like a scam of a casino to me so far...will update if anything happens

This casino has really taken a dive - I have been a long time customer but recently they are really taking a dive-now on week three of waiting for my payout-I am reading the same from other players across many forums - save your money and some aggravation and stay away !!

Won't work for Australian players at all waist of time

Ok so after reading the reviews on jackspay casino I think I will just pass on this casino.. the bonus looked rather generous but with alot if issue's thankyou for the reviews on your experience and thus should not happen to anyone especially when they are putting $ in and unable to receive

This place has the potential to be like the best thing ever. They have great games and the promotions when they come around, because they are few and far between, they are great promos. I've never been able to withdraw here because it is a little hard to win but I like it enough that I'm going to keep trying to hahaha! It's not complicated on the website it's super easy anyone can figure it out. Play through is not ridiculous which is another Plus. I would recommend it to anybody as long as they don't go in with the expectation of like getting bonuses a lot because that's something I've noticed they just don't do a lot of but when they do do them they're proper.

Withdrawal request pending. No customer service or access to phone number. Several messages sent to live chat without response. Very disappointed.

To update my issue is not completely solved yet, I've had $10,033 in pending withdrawals dating back to the 20th, which the $500 just got paid, so I have $9533 in pending withdrawals dating back to the 1st of May.I am having trouble reaching management again for an update. I have emailed them twice now going back to May 18th. I was told by Taylor and NONSTOPBONUS.com's team who nominated jackspay for casino of the month in NOV 2021 that management would be in touch, but no luck so far. Taylor has reached out and said that going forward if my wagering was low like it was the past month, then going forward the withdrawal limits would be slashed / and payouts not expedited. He has sent me proof of my wagering which was 600k and one for 29k not sure which picture corresponds to a month or if it was by a weekly thing. My prior month or two months before I had wagered nearly 14 million and to my knowledge have lost a significant amount of money. Hence I played a lot more conservatively the following months to try to recoup some of the funds.I have told Taylor to relay to management that I would be more conscientious about my wagering going forward. I have checked their BTC wallet that I've been receiving funds from, and it doesn't seem like I'm the only one not getting paid. There seems to be two things that could be happening, they truly are experiencing having processor issues, or they're not paying out. I'm not sure they only have one wallet, but checking the dates on the transaction, not too many people are getting paid at all.Again this is SPECULATION and NOT A FACT. I have tried reaching out to their management team via EMAIL like Taylor told me to and to be patient "even if they don't respond in the first hour you email them" , but haven't received a response in 3 days. Taylor has asked me to confirm which email they should be expecting and I confirmed that. Taylor has said that it would be a long weekend because in Canada they have a federal holiday this weekend, so I'm assuming I won't hear anything until Tuesday. At this point, what I'd like from the management at JacksPay is more clear and available communication, Taylor is trying to reroute me to you guys but when I attempt to do so, there is radio silence. I'd like to know a timeframe for my remaining withdrawals, so I can hopefully get back to normal and playing. As someone who has deposited and wagered a significant amount with your guys' casino and is being ghosted like this, I fear to imagine how the casual player would be treated. Seems like casino is avoiding me, upon reaching someone on live chat, they immediately leave the room. Taylor is completely ghosting me on Signal, the app we were using to communicate throughout our whole relationship. He has asked me to contact support@jackspay.com for anything regarding withdrawals so I've been doing so. I have not received any response to any of my emails dating back to the 18th of May. I have $9533 in pending withdrawals going back to the 1st of May. Last one being 4th of May. At this point, I'm not being told otherwise so I'm assuming they're withholding my withdrawals for reasons unknown to me. I have asked multiple times if I have violated any TOS or bonused abused to which was answered that I have not nor have I bonus abused because I don't use "bonuses". I have screenshot evidence of this just to cover my bases. In my emails I've been asking for any form of update so I don't have to come to these conclusions on my own, but I've heard absolutely nothing back. I'm still hoping that this is all a terrible miscommunication and things will return back to normal. & Sydney if you could still reach out to the rep or anyone to provide an update, that would be great. Thank you.

This place looks like it has so much potentional because the website really is nice. But customer service is basically non existent. I've tried live chat several times with no reply. They put a lot of effort into provided tons of what seem like awesome promotions of free spins. But I promise you will not win on them. Most casinos drop the payback rate on slots DRAMATICALLY when they're free spins. It's so obvious as compared to depositing. Don't fall for the promotions. They're a lure. It's a shame. I deposit almost daily at DuckyLuck or SportsandCasino, because I have made a legit withdraw, and live chat responds in seconds. That's how you run a business to keep customers. Jackspay is basically the same format and games, but as far as legitimacy goes, I give it a 0. Why put so much effort into an online casino but not even attempt to make it seem legit. They want your money but they won't talk to you when you need some answers. Red flags everywhere. If you're going to run a scam, at least be good at it lol. Smh. So many of them doing the same thing.

I came to play after researching ROI on American casinos. This was in the top 5 on multiple sites. Pretty run of the mill site and sadly I've come to believe that they didnt earn they reviews honestly. It took my money faster than any casino Ive played.

Well, I really liked JacksPay casino. They have an excellent selection of games and decent bonuses as well. In fact, I would say it was one of my favorites.... Until I tried to withdraw. I happened to hit a pretty good win just a little before my playthrough was completed on a bonus I had claimed, and decided to go ahead and request a withdrawal after finishing my playthrough. Once I had done so and submitted my verification documents, I waited. And waited. I then (after several days) contacted support to see what the hold up was and to ask if they needed any more information. The guy was very nice, but as the conversation continued he basically, first, accused me of bonus abuse, which, after I continued to be nice and not get upset and to tell him that I am a frequently depositing customer who has made deposits without even claiming bonuses, so I'm not sure how that even makes sense. Then he proceeded to tell me that my account being locked is part of their normal verification process and that everything should be completed in a couple days, my account reopened and my withdrawal paid. This was over a week ago and nothing has changed. I am very sad because I really liked this casino. It was quickly becoming my favorite. Not only that, but I am being cheated out of my first decent win at an online casino, which I was super excited about. Hopefully someone who can help me will read this because I haven't been treated fairly and I would really appreciate some help and answers. Thanks.

Crooks. They made the withdrawal experience nearly impossible before making it in fact impossible, immediately after sending a pic of my valid ID and piece of mail with my name on it, and selfie with my ID in my hand. all the while I was ignored while trying to withdrawal $50, AND canceling that withdrawal after a week waiting, wagering and “winning” more, THEN attempting another withdrawal, FINALLY after 20 min of reading terms and looking all over the web (not on their OWN website)- finding the steps to, and email address to send to, the identity verification; my account was froze with no explanation……….DONT DO IT!!! I warned ya!!!i would love to know if the ppl who claim they had “east withdrawals” actually did. I doubt it.

At first I was going to 1 star this place because I could not get ahold of a single person about my withdrawal winnings but then stupid me realized both that it was during time they were not available and it was weekend. As soon as Monday hit they got right back to me about my verification as well as taking care of the withdrawal. Pending on the withdrawal via Bitcoin still after a few days but honestly I recommend this Casino to anyone and everyone. Just get ID verification done asap as you should at any casino and pay attention to all the fine prints and you will be fine and prob have a great time.

Avoid at all costs. They spam your inbox with free spins with crazy restrictions on them, including a vague playthrough requirement that they make up afterwards. Even if you get lucky and win the $25 max cash-out associated with some of the promotions, they will ask for your documents and then just close your account. If they will do this over $25, imagine what they would do for actual money. The cost that this dinosaur of a platform wasted on rejecting a $25 payout was likely much more than that, which is the silver lining in this cloud of a story.

I love the large variety of games! I would have gave a better star rating on the withdraw credibility, but I have yet to withdraw .

Unfortunately I wasn't successful signing up so can't say much

Earlier I posted an excellent review on this casino. Sadly I must reverse my opinion of this casino.Here is why: I received a promo deal from them and was very lucky that day, I was able to build my balance to over $1k, which was enough to cover the wagering requirements. On March 12 I logged in to continue playing and discovered that my account was locked. The live support informed me that I had more than one account and that I needed to email the support team. 3 days and 3 emails inquiries later I finally got a response from them saying: "Hey there, unfortunately we will not be opening your account due to duplicate accounts." I do not remember opening 2 accounts and don't believe that I have. If somehow, I really did, it was not intentional and I have only ever used one account. I have sent several emails asking them to please review this matter and they have stopped communicating with me. I have finally asked them to provide proof of the duplicate account, I don't believe they can. I am saddened by this. I have tried to build a good reputation because what you do follows you. I am being unfairly treated by this casino and they are damaging my hard-earned reputation.

This casino allowed me to play and deposit day after day when I won they locked my account in hours unjust here is a link. / Beware they at anytime you win will just lock your account. I was deemed for ( barely) above wagering requirements yes 1001% wasn't good enough!