Sugar Casino has been warned and added to our illegitimate blacklist casinos list. This is due to the fact that they lost contact with us and got complaints from players that had some problems withdrawing their funds. All of our attempts to contact this casino were not fulfilled. We strongly advise that players will play at other casinos.
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Sugar Casino Review

2.6
Average (51)
United StatesUnited States is not accepted

Player Reviews

2.6Average
51 votes
  • Terrible10 votes1
  • Poor8 votes2
  • Average12 votes3
  • Very Good14 votes4
  • Excellent7 votes5
Ratings by Criteria(261 votes)
  • Casino Fairnessinfo icon53 votes2.8
  • Withdrawal Credibilityinfo icon50 votes2.8
  • Promotions & Bonusesinfo icon53 votes3
  • Gaming Experienceinfo icon52 votes3.2
  • Support Professionalisminfo icon53 votes3

Rating

Country

20 Reviews

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bodymoutheyeshead
SvenjamLevel 40
3AverageCopiedthreadicon-check-white
 I try to sign up but the sign up button doesn't work. Maybe they don't accept new players at the moment 
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Previous reviews by Svenjam
  • 3Aug 28, 2023Copiedthreadicon-check-white
bodyheadeyesmouth
pingvinasLevel 38
3AverageCopiedthreadicon-check-white
More than 5000 games,nice bonus for new players in Sugar casino.Good games graphics and variety.
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bodyheadeyesmouth
Ida3000Level 6Sweden
3AverageCopiedthreadicon-check-white

It was a good casino before, withdr...

It was a good casino before, withdrawal and support was very fast, but now they dont even answer on live support or e mail, made a withdrawal a week ago and no answer.
Replyicon-thumb-upHelpful  (1)report iconReport
Previous reviews by Ida3000
  • 3.8Jan 30, 2021Copiedthreadicon-check-white
    Show
    This is probably the casino i play on most, alots of games to choose from, and very fast withdrawals if you use Trustly, i once won 300€ and 2-3 hours later i got my money, second time i won it only took less than hour. The only negative thing is support, they can be very rude, and very slow to get any answers.
    Replyicon-thumb-upHelpful  
bodyheadeyesmouth
Shuubeliaccount-cancelSuspended
2PoorCopiedthreadicon-check-white

My experience: really bad. I deposi...

My experience: really bad. I deposited 30 euros there, didn't get first deposit-bonus or weekly freespins. Then I had an e-mail encouraging to contact chat for nevest offers, an surprisingly the casino didn't offer anything. Chat keeps crashing all the time and doesn't help at all. My bad that I noticed this "blacklisted"-mark just now.. My advice: not worth of trying.
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eyesmouthheadbody
BryanbassyonaLevel 27
3.8Very GoodCopiedthreadicon-check-white

a nice new online gambling site, wi...

a nice new online gambling site, with some of the most fresh designs and concepts that i have seen lately, that was one of the main reasons that caught my attention to this online casino, then, i could see that they have one of the most extense variety of games, of every type, like slot lachines, card games ( the most popular are in here, and so many others that i didnt even knew that exists,) and scratch cards, which i love. the first deposit bonus is great, specially for the free spins, and besides, they have a second and third deposit bonuses too. the wagering requirements are just ok... is such a shame that this site have some problems with payments lately
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bodyheadeyesmouth
ady281account-cancelSuspended
3.2AverageCopiedthreadicon-check-white

this casino is a bit risky they...

this casino is a bit risky they withhold my winnings when i won with the no deposit bonus when sign up the say when i contact them by live chat that the bonus is not valid for my country cause they don't accept it but they funded it to my account
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bodyheadeyesmouth
kakawinetteaccount-cancelSuspended
5ExcellentCopiedthreadicon-check-white

Cool this site is from Canada I am ...

Cool this site is from Canada I am happy
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bodyheadeyesmouth
gaviota1901account-cancelSuspended
3AverageCopiedthreadicon-check-white

Sugar casino is a casino that I hav...

Sugar casino is a casino that I have played only once and probably last time in my life. I learned about the casino many months ago when I found out an offer they had for some free spins on Starburst for registering the account. So I made my account here and claimed the free spins and had some fun with them.
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bodyheadeyesmouth
bagiraCopiedthreadicon-check-whiteLevel 10Belarus

The casino undergoes monthly public...

The casino undergoes monthly public testing from ecogra.ponravilsya a set of games in this casino, all my favourite producers. I didn't play for money yet, but I already noted for myself that Sugar Casino accepts WebMoney and Yandex, and it is very convenient for me.
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bodyheadeyesmouth
chimera02account-cancelSuspended
4.2Very GoodCopiedthreadicon-check-white

what an awesome casino,i was met by...

what an awesome casino,i was met by the most polite and gentle support i ever.the freespins ticked in with no problem and i won 15 bucks on them, then got a bit greedy and lost.bonuses are nice and the casino looks very tidy and is easy to navigate with no lag or other stressfull things.They also got nice games, im adding this to my deposit list
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bodyheadeyesmouth
ismail1006Copiedthreadicon-check-whiteLevel 20
Hi chimera02. Since it has not happened to my me. Awaited I mas of two days in order that they were putting the bond and because they me were not activating it. I do not believe that it returns to enter this casino. I have deposited and my bond was not in the instant. I have not liked it. Luck for you.
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bodyheadeyesmouth
VanilipasLevel 21
4.2Very GoodCopiedthreadicon-check-white

Sugar casino has really sweet desig...

Sugar casino has really sweet designed website and all the time you spend there you feel so sweet:) I'm for real:)Also they have very good looking promotions for deposits. Wagering requirements just 35x bonus amount is one of the best deal we can find.Also they have the games from most of the popular one software providers.I was playing here with first deposit bonus but didnt have luck and lost. and after i didnt make another one so they sending me emails actually everyday but all teh offers are not attractive and they didnt send any free bonus.
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bodyheadeyesmouth
graeme74Copiedthreadicon-check-whiteLevel 10United Kingdom

Oh my god, I was going to play at t...

Oh my god, I was going to play at this casino, it had the games I liked it looked pretty coolOk, the wagering requirements are little to high but looked a good casino.Now reading the review from above I think I will give this one a miss, but other reviews seem to be quite happy - rather confused on this one.
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bodyheadeyesmouth
barebonesaccount-cancelSuspended
4Very GoodCopiedthreadicon-check-white

The support has been very nice to m...

The support has been very nice to me so far, so I think that is good. But the wagering for all their bonuses is really high, I don't like that they don't give free spins for my country, so I can take match bonuses but not free spins and that doesn't make sense to me. I still like them, but I most likely would avoid them because of their odd terms.
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Previous reviews by barebones
  • 4Nov 30, 2015Copiedthreadicon-check-white
    Show
    I registered at Sugar casino with an intention to receive no deposit bonus. I couldn't get it because they don't give free spins and no deposits for players from my country. I did receive an email with an exclusive deposit bonus, which I took. I liked the games and support was awesome as well, but I think that wagering requirements are too high.
    Replyicon-thumb-upHelpful  
bodyheadeyesmouth
Silentwolf001Copiedthreadicon-check-whiteLevel 14South Africa

I am fairly new to this Casino howe...

I am fairly new to this Casino however so far I have not received any good service or even an mail giving me bonus offers to try the Casino. I am thinking twice of making a deposit here as I aint sure how they are when it comes to paying out withdrawals
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Jack woodCopiedthreadicon-check-whiteUnited Kingdom

DONT USE THIS CASINO.... On the 10t...

DONT USE THIS CASINO.... On the 10th of December I successfully won £64,000 with this casino. At 18.00 on the 10th, I withdrew £60,000 in £5,000 instalments via wire transfer as they don't provide any other method and the limit for each transfer is £5,000.. This left me with around £4,000 left in my casino acccount and £60,000 in pending withdrawels. Once I had completed the withdrawels I logged out of my account. I was logged out of my account for a couple of hours, during this period I have numerous eye witness that can prove I was not playing the casino or in front of a playroom to do so. I then went to logged back into my account but couldn't. An error message saying your account has been locked came up when I tried to login. I then proceeded to contact the love support, I sent numerous messages to the love support team, but there was no response. I then proceeded to contact them via email to ask why my account had been locked, I sent them 5 email, again with no response. At this piont I went to bed, again with eye witness that can prove I was not on a platform to play the casino. Upon waking up in the morning I again trend to login to my account, the same error message apeared, your accout is locked. I again used the live chat to ask why my account had been locked. I got an response this time. I was told to reset my password. I informed the live chat that I didn't need to reset my password as I knew it and again asked why my account had been locked. They informed me that they would send my issue to their technical team. After a few hours and no update or response, I decided to do as I was told and reset my password. Upon doing this I still couldn't of into my account. About 15 minuets after resetting my password I received an email off the casino with a new password, not the one I had reset it too, but one they had emailed me. I proceeded to log into my account with the rely provided password. When I logged in I found may balance to be at £70.00, not at the £4719.55 I had left in my account. Surprised by this I proceeded to check my pending withdrawels, upon checking non of the £60,000 or 12 individual £5,000 pending withdrawels were there. I proceed T go back to the live chat function and ask them where my pending withdrawels were the the missing balance in my account had gone. After numerous hours of conversation to no avail, they informed me that the money in my account and been played and that the pending withdrawels were cancelled and again played. I would like to state and make this very clear that this was not me that did this. I was told to check my game history, upon doing this I saw that from 20.07 through to 02.14 on game had been played consistently during that period of time. During that period all the money in my account had been played through and all the withdrawels had also been cancelled and played through. As stated above I have eye witnesses that i couldn't have been playing the casino during this period. I was also asleep by 23.00 PM. I also as stated above sent numerous emails and contact live chat to say I could by access my account. From 19.00 to the next day I couldnt access my account as an error message appeared to say my account had been locked. The game history states that the play was consistent over the above stated period, again I have eye witnesses to say that thiis couldn't have been me, and it couldn't have been me as I couldn't access my account. Since this has happened I above been in communication with the casino to try a resolve this. They have been reluctant to communicate with me and have pretty much ignored me. Upon checking the game history, thierbee cords are riddled with errors. Incorrect figures and incorrect game play wins and sums that dots add up. I also noticed that at one point in the history it's states that within 19 seconds a spin was made,!the games was exited, a pending withdrawel was cancelled, the game was rentered and another spin was made, All within 19 seconds!!! .... I finally received an email back off them this morning stating that thier records show that the game history is consistent with the my usual play and that the IP address is too. I have asked them to provide me with a copy of their findings. I am still waiting for a response. All I all this casino is fraudulent and is not worth playing, you will end up having the above experience, something that you would not want to experience. Please don't open an accout with them. I have given them a day to provide their evidence, if they don't then I will be reporting hem to the polices fraud unit and will be contacting a solicitor
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bodyheadeyesmouth
partyhummelberlinLevel 12Germany
3.8Very GoodCopiedthreadicon-check-white

just was bored this noon and decide...

just was bored this noon and decided to dig out some new casino. this one is very charming. got 11 freespüins. their freespins are consideres cash - not bonus money tied to wagering requirements. they offer a big selection of games such as netent and microgaming. Support was very froiendly and helpful - and funny. i am definetely going to deposit here.
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bodyheadeyesmouth
kojootti1836Level 6Finland
5ExcellentCopiedthreadicon-check-white

This casino have a great welcome of...

This casino have a great welcome offer 100% and 55 freespins in starburst which are wager free by the way. They also have a chat service which was very friendly to me.
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bodyheadeyesmouth
atlantik1221Copiedthreadicon-check-whiteaccount-cancelSuspended

Registered here offer the no Deposi...

Registered here offer the no Deposit bonus.at first glance, cool young casino.Like the work of support to the players relating respectfully answer all questions quickly and clearly.Bonus program is not yet very large but there is a decent bonus on your first Deposit.Money was taken quickly( in one day,no documents were asked)
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bodyheadeyesmouth
Askari666account-cancelSuspended
2.2PoorCopiedthreadicon-check-white

ok...what to say.....i'm still wait...

ok...what to say.....i'm still waiting till today for the promised free games.....very untypical for a Microgaming casino cause I learned to know all Microgaming casinos as very reliable....
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bodyheadeyesmouth
nelsnikLevel 16
4.6ExcellentCopiedthreadicon-check-white

I'm definitely sure Sugar casino, i...

I'm definitely sure Sugar casino, is an amazing new casino on the market, already they entered with amazing service, super fast processing of payment, really good customer support, amazing big amount of games, and great promotion's for everybody, even though they are new i'm sure they will be big and well known soon!
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Bonus Offers

United States flagUnited StatesChange icon arrow down

Casino Welcome Package

BonusMin. depositWageringGamesAvailabilityCode
No welcome bonuses

Casino Details

General Info

Established
May 20, 2015
License (jurisdiction)
Kahnawakeinfo
Certified by
-
VPN-friendly casino
not availableNo, this casino doesn’t allow VPN usage
Casino Platforms & Connectivity
Instant Play, Live Dealer, Mobile, Mobile Web
Available languages
EnglishEnglishGermanGermanNorwegianNorwegianFinnishFinnishJapaneseJapaneseFrenchFrench

Sugar Casino Mobile app

icon-androidAndroidnot availableicon-iosiOSnot available

Available Game Types (10)

icon-baccarat
Baccarat
Live
icon-bingo
Bingo
icon-blackjack
Blackjack
Live
icon-slots
Slots
icon-craps
Craps
icon-keno
Keno
icon-roulette
Roulette
Live
icon-scratch-cards
Scratch Cards
icon-table-games
Table Games
Live
icon-video-poker
Video Poker

Software Providers (38)

NetEnt logoAmigo Gaming logoAvatarUX logoBetSoft logoBGaming logoBig Time Gaming logoBlueprint Gaming logoBooming Games logoEndorphina logoEvolution logoEzugi logoFantasma Games logo
Show more
Banking
MethodDepositWithdrawal

AstroPay LogoAstroPay

icon-checkicon-check

Binance Pay LogoBinance Pay

icon-checkicon-check

Bitcoin LogoBitcoin

icon-checkicon-check

Cash to Code LogoCash to Code

icon-checkicon-check

CASHlib LogoCASHlib

icon-checkicon-check

Ethereum LogoEthereum

icon-checkicon-check

eZeeWallet LogoeZeeWallet

icon-checkicon-check

Flexepin LogoFlexepin

icon-checkicon-check

Interac LogoInterac

icon-checkicon-check

Jeton LogoJeton

icon-checkicon-check

Maestro LogoMaestro

icon-checkicon-check

MasterCard LogoMasterCard

icon-checkicon-check

MiFinity LogoMiFinity

icon-checkicon-check

Neosurf LogoNeosurf

icon-checkicon-check

Neteller LogoNeteller

icon-checkicon-check

paysafecard Logopaysafecard

icon-checkicon-check

Payz LogoPayz

icon-checkicon-check

Rapid Transfer LogoRapid Transfer

icon-checkicon-check

Siru Mobile LogoSiru Mobile

icon-checkicon-check

Skrill LogoSkrill

icon-checkicon-check

SOFORT Banking LogoSOFORT Banking

icon-checkicon-check

Tether Wallet LogoTether Wallet

icon-checkicon-check

Trustly LogoTrustly

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Visa LogoVisa

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Wire Transfer LogoWire Transfer

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Zimpler LogoZimpler

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Currencies
EUR, USD, BRL, CAD, JPY, NOK, PEN, CLP
Minimum deposit
€10
Minimum withdrawal
€30
Withdrawal limits
€12500 per week
€50000 per month
Withdrawal pending timeicon-info-outline
Ewallets 1 - 2 business days
Wire Transfer 3 - 5 business days
Credit cards 3 - 5 business days

Support

Live Chat
availableAvailable in
English
Email
Global:support@hd.sugarcasino.com
Global:complaints@gamingcommission.ca
Phone number
not availableNone

Responsible Gambling Tools

availableAvailable Tools
Deposit LimitsSelf-Assessment TestsSelf-ExclusionTime Out
not availableUnavailable Tools
Loss LimitsReality ChecksSession LimitsStake LimitsWithdrawal Lock

Additional Info

Affiliate Program
Sugar Affiliates
Restricted countries
  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Australia
  • Bahamas
  • Barbados
  • Belarus
  • Belgium
Show more

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icon-plus-2Add Casino to compare
RatingCountryCurrencyLanguageEstablishedFree BonusFirst DepositGamesMin DepositMin WithdrawalMobile app
Sugar Casino logo
Sugar Casino
icon-star2.6
not availableUnited States
availableUSD
availableEnglish
2015
-
-
Baccarat, Bingo, Blackjack, Slots+6
€10
€30
not available
icon-star3.7
availableUnited States
not availableUSD
availableEnglish
2013
-
150% + 100 FS
Baccarat, Bingo, Blackjack, Slots+15
₿0.0001
₿0.00035
icon-iosicon-android
icon-star0
availableUnited States
availableUSD
availableEnglish
2014
-
200%
Baccarat, Bingo, Blackjack, Slots+6
$25
$25
not available
icon-star3.8
availableUnited States
availableUSD
availableEnglish
2026
100 FS
120% + 75 FS
Baccarat, Bingo, Blackjack, Slots+12
$20
$20
icon-iosicon-android

Sugar Casino Q&As

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Patrik Turlea
Reviewed & fact-checked by Patrik Turlea
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Patrik Turlea

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  • Over 1 year of experience in the gambling industry;
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  • Holds a Bachelor’s Degree from UCECOM Spiru Haret.
Last reviewed on Aug 26, 2025icon-info-outline

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