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Slots Empire Casino Review

3.4 Very Good (1167) United States United States accepted
exclusive image 30 Free Spins exclusive image 300% First Deposit Bonus
Player Reviews + Write a review
3.4
Average
1167 votes
Fairness 3.3
Bonuses 3.5
Games 3.5
  • Casino Fairness
    Average
    3.3
  • Withdrawal Credibility
    Average
    3.3
  • Promotions and Bonuses
    Average
    3.5
  • Games Variety and Graphics
    Very Good
    3.5
  • Support Professionality
    Average
    3.5
All Reviews 73 Reviews
Most Helpful
Most Helpful Newest
body eyes mouth head

Moske Level 3 Bosnia and Herzegovina

Good bonuses for new players...very good ... Recomended
Reply
body

Boy George Level 0 Australia

WARNING WANING do not sign up and play at this casino. If you want to give your money away you are better of donating it to a fund for people in need and help someone have a chance at life. Because this casino is the biggest rip of of all time they take your money and you have no chance of winning anything what so ever believe me when I tell you. Also they are the rudest people you will ever deal with. 

Reply Helpful (7)
    body eyes mouth head

    Pksummerfield Level 3 United States

    Wish I would have read your review before I spend my hard-earned $180 this is ridiculous

    Reply Helpful (3)
    body

    Slots Empire Casino Official Casino Account

    Hi,


    Thank you for your feedback. I would kindly ask you to provide us with more details regarding the matter, so we could make it clear. Unfortunately, I was not able to locate your account by details available, so would appreciate it if you could provide the login you registered with.



    Kind Regards,
    Emily

    Reply Helpful (2)
    body

    Slots Empire Casino Official Casino Account

    Hi,


    Thank you for your feedback. I've been  in touch with a casino representative regarding the matter and was informed about you've played with deposited funds and currently have a bonus on the playable balance. Let me please assure you that our games are powered by the reputable RTG software, based on the modern RNG (Random Number Generator) technology. You never know when the random jackpot is going to be hit.



    Kind Regards,
    Emily

    Reply Helpful (2)
body eyes mouth head

Mjfava Level 4 United States

2.2 Poor

I won $2300 on January 9th , 2020 and it’s currently February 13th 2020 and I have only been  paid $300. What is worse they sent an email stating they had paid out only $500 and not the full amount and stated this was based on my credit score? Even worse , I didn’t even get the $500 they stated, I actually only received  $300 (see below) that was sent  to my bitcoin account. Finally they responded after I contacted them multiple times, and stated,  they would look into it, yet nothing happened and $200 was never credited to my account  . This is unacceptable and I have never experienced  any legitimate casino that  operates in such an unprofessional manner. They have consistently used absurd delay tactics over and over again. For example, see below, now they want me to use the same bitcoin address I used in the past, which is ridiculous, you can’t use the same bitcoin address multiple times.


On Thursday, February 13, 2020, 3:58 AM, Slots Empire Casino  Billing 


Dear Matthew,


We'd like to inform you that your payout request couldn't have been completed due to the payout details mismatch. Please note that upon validation you have provided us with the following BTC wallet address:



We'd kindly ask you to use the static BTC wallet, not the dynamic one in order to eliminate any further delays. Or kindly clarify the matter and re-request your payout. 

However, upon payout 


Sincerely,

Taylor Ellis

Billing Department

Slots Empire

On Monday, February 3, 2020, 3:50 AM, Slots Empire Casino - Billing 


Hi Matthew,


It’s our pleasure to announce on the approval of your request.


Please check more details in regards to your payout below:


Payout amount - $500


Sent to BTC provided


Please take into consideration that the assortment of promotions available, maximum payout amount and payment approval times are determined by the Customer Level that depends on the range of crucial factors:


Credit scores

Deposit type and frequency

Customer’s reputation with Slots Empire Casino, as well as with other casinos

Duration and outcome of gaming sessions

Wager frequency

Adopted payout methods

The frequency of reversing payouts

Membership duration

Thank you for choosing us.

Reply Helpful (6)
    body

    Slots Empire Casino Official Casino Account

    Hi,


    Thank you for your feedback. I've been in touch with the casino representative and was informed that all of your winnings have been successfully paid. In case there are any questions left I would advise to contact our Billing representatives, so they could assist you regarding the matter.


    Kind Regards,
    Emily

    Reply Helpful (3)
body eyes mouth head

typical Level 7 United States

1.0 Terrible

There is nothing good to be said about this casino or any casino related to El Royale, who are quite possibly the actual worst online casino,  but this casino also took an extra $30 from my bank account and never returned it the one time I remember trying it a year ago.  DO NOT PLAY HERE EVER, or El Royale, or any casino affiliated with them.  You will be happier.  

Reply Helpful (3)
    body

    Slots Empire Casino Official Casino Account

    Hi,


    Thank you for your feedback. Unfortunately, I wasn't able to locate your gaming account with us by details available. I would advise to contact our Customer Care Team in chat / over the phone / over the email, so they could assist you with any questions you might have.


    Kind Regards,
    Emily

    Reply Helpful (1)
body head eyes mouth

aca293 Level 28 Portugal

2.8 Average

This is one of the few RTG casinos where i did not have a registration, so today did it. Simply and no errors registration form. After this, redeemed the code LUCKY30, for $30 to be played in Keno, Board Games and Slots!

The lay out of the casino, is more of the same in RTG casinos and they did not offer live games. Lets try it!

Reply Helpful (3)
    body

    Slots Empire Casino Official Casino Account

    Hi,


    Thank you for your feedback. Please be informed that Live Dealer games are available with deposited funds only. Should you like to continue playing with us please contact our Customer Care team in chat / over the phone / over the email, so they will check for the bonus with the highest percentage for you.


    Kind Regards,
    Emily

    Reply Helpful (2)
    body head eyes mouth

    aca293 Level 28 Portugal

    Hello! There has been a while since my last contact with you and that is mainly because i realized that (since my registration and my review last 22APR), your only supported browsers are chrome, firefox(mozilla) and safari! Well i only and i emphasize only, use MS (MicroSoft) browsers, so i can not access at the site freely! I would like very much use your site but with the browser conditions you offer, i am excluded!

    Reply Helpful (2)
body head eyes mouth

sylvag Level 6 New Zealand

2.4 Poor

got bonus////only just as in cashier no option to enter code so had a very early mornib call from casino and polite enough the customer service representative administered it to me accordingly . did no like the software , games etc sadly

Reply Helpful (3)
    body

    Slots Empire Casino Official Casino Account

    Hi,


    Thank you for your feedback. Please be informed that the bonus code can be entered through the cashier tab from your side as well as our Customer Care team could assist you regarding the matter in chat / over the phone / over the email 24/7. We'd be happy to assist you in case you would like to start playing with us. 


    Kind Regards,
    Emily

    Reply Helpful
body eyes mouth head

Chefarmando79 Level 8 United States

5.0 Excellent

one of the first i have tried and it was a very good place to play. most of the time I was looking for other casinos and this one was hiding

Reply Helpful (2)
body eyes mouth head

Bluespirit24 Level 29 Spain

2.0 Poor

It is another RTG online Casino, but it's very independent from all the others, you  can tell by the bonuses,. here the bonus of which ever sort has to be followed by a depositing amount, I guess of minimum could be 25€ or 30€. A good sign up bonus offer. So Empire slots is very different to the others don't expect weekly bonuses. 

The most important thing is the treatment on the client's who have  withdrawals,  it's on an average value.  If anything wrong I'll let you know here. 

Cheers all

Reply Helpful (2)
    body

    Slots Empire Casino Official Casino Account

    Hi,


    Thank you for your feedback. I've been in touch with a casino representative regarding the matter and was informed you were playing with a 45JUNGLE no deposit coupon which gives 45 spins on Secret Jungle game with wagering x50 and max cash out $135 attached. Please be informed that no deposit bonus is only a one time offer in order to try out the games prior to depositing. Also, please note that we have a range of weekly and monthly offers for the customers whose accounts reached VIP customer level. Yet the daily cash back could be claimed in chat / over the / phone / over the email after playing with deposited funds. Should you like to continue playing with us please contact our Customer Care team in chat / over the phone / over the email, so they could assist you with a bonus which gives the highest percentage for your first deposit with us.


    Kind Regards,
    Emily

    Reply Helpful
    body eyes mouth head

    Bluespirit24 Level 29 Spain

    Thank you for the feedback and for the clarification. I will let you know when I decide to get back 

    Reply Helpful (1)
body eyes mouth head

Cortscrystalz Level 5 United States

4.5 Excellent

I got a free $100 chip to play with for a prono they were having and had a lot of fun playing their slots. I love the selection they had to play and i ended up hitting a 1000 dollar spin on Naughty or Nice which allowed me to conplete my playthrough. I didnt get to cash out though only because i was too greedy and wanted to try to win more after playthrough was complete and ended up losing my money. One thing I would suggest that was different would be for them to give you a heads up when your playthrough was completed.  I was playing a game with my balance up very high and was making big bets and all of a sudden my balance went from 900 to 80 and i didnt even realize it at first.  Good casino overall though from what I expirienced.

Reply Helpful (2)
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anitabrayke Level 14 United States

3.0 Average

Pros : a lot of great bonuses availiable 

           low minimum deposit

           user friendly lay out

Cons : Dated looking site graphics & colors are drab

            Some of the Deposit bonuses require 2 Deposits?? like for a $10 neosurf deposit you can get 100 free spins with a promise of 50 more when you make a $100 deposit??? I found that kind of wierd lol I took a screen shot just because it was so crazy lol it had to be a typo or something.

             

Reply Helpful (1)
Previous reviews by anitabrayke
  • 3.0 Sep 14
    Show

    Can't log in with Microsoft Edge....dissapointing.

    Reply Helpful (0)
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Bonus Offers

Welcome Package
Bonus Min Dep Wagering Games Availability Code
30 FS
FREE
50xB
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300%
$10
35x(D+B)
Slots, Keno & Scratch Cards
exclusive image Exclusive 1st Deposit
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Match Bonuses
Bonus Min Dep Wagering Games Availability Code
100%
$30
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Unlimited
REINFORCE
120%
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Casino Details

Established
Feb 01, 2019
Software
RTG, Visionary iGaming
Languages
English, Norwegian
Currencies
USD, AUD, EUR
Banking
Method Deposit Withdrawal
Bitcoin Logo available available Bitcoin
Ethereum Logo available available Ethereum
Litecoin Logo available available Litecoin
MasterCard Logo available available MasterCard
MST Gift Card Logo available not available MST Gift Card
Neosurf Logo available not available Neosurf
Tether Wallet Logo available not available Tether Wallet
Visa Logo available available Visa
Wire Transfer Logo not available available Wire Transfer
Minimum deposit
$10
Minimum withdrawal
$150
Withdrawal limits
$2500 per day (Per Transaction)
Withdrawal pending time
Bitcoin Wallet - 1-3 business days
Wire Transfer - 5-6 business days
Credit cards - 3-4 business days
Casino Versions
Download, Instant Play, Live Dealer, Mobile, Mobile Web
Operating System
Android, iOS, Linux, Mac, Windows, Windows Phone
Support
Live Chat
Yes
Email
[email protected]
Phone number
General: +1 850-273-4930
Additional info
Restricted Countries
Australia, India, Malaysia, France, Germany, Spain, United Kingdom, Netherlands, Israel, Ukraine, Russian Federation, Islamic Republic of Iran, Iraq, Turkey, Romania, Hungary, Georgia, Afghanistan, Brazil, Azerbaijan, Lithuania, Macedonia, Poland, Estonia, Latvia, Belarus, Pakistan, Costa Rica, Bangladesh, Curacao, Aruba, Saint Martin, Saint Eustatius and Saba Bonaire
Jurisdiction (license)
Curacao
Certified by
Gamblers Anonymous
Affiliate Program
Top One Partners

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