Player Reviews
- Excellent15 votes5
- Very Good11 votes4
- Average19 votes3
- Poor5 votes2
- Terrible11 votes1
AI Reviews Summary
Created by AI based on real players' reviews (experimental)General Summary:
User reviews are mixed. Many users praise easy registration, site navigation, graphics, and a range of promotions and bonuses (including multistage/multi-tier bonuses and no-deposit offers). Several reviewers report positive experiences with customer service and fast or instant withdrawals. However, numerous reviews complain about withdrawal problems (delays, pending requests, reversals, or refusals to pay), poor or unresponsive customer support, and complicated or restrictive bonus conditions.
What Players Like:
- Easy to sign up / easy registration and navigation.
- Bonuses and promotions (multistage/multi-tier bonuses, free play credits, free spins, no-deposit offers, match bonuses).
- Low minimum deposits and multiple currency options (examples mentioned: deposit from R25, minimum €25).
- Some users report fast/instant withdrawals and praise specific support staff (mentions of "David") and friendly customer service.
- Game selection and graphics; mentions of Rival games, Betsoft, Mystic Wolf, Keno, and various roulettes.
What Players Don't Like:
- Withdrawal problems: long delays, pending withdrawals for weeks, reversals into game account, and refusals to pay.
- Poor or unresponsive customer support; reports of misinformation, harassment/abusive staff, and refusal to escalate to a manager.
- Complicated or restrictive bonus terms: short time limits (e.g., 10 minutes), high playthrough/wagering requirements, and maximum cash-out limits.
- Limited deposit/payment methods (examples mentioned: only 4 deposit options).
- Limited game selection due to being Rival-powered; some reviewers claim rigged games or call the site a scam.
Country




DO NOT USE - they will not pay out
This casino has huge bonuses and great game selection but as soon as you win they refuse to pay out. See the last few comments.
i've had $3k pending w/d for over two weeks now and at first they would like and tell me 'it will be 12-24 hrs' but not they've just been ignoring me for days. Absolutle scum bags, with no intention of paying you




Do NOT waste your money here. They won't payout!
NOT waste your money here!
So I had been assured several times that bitcoin withdraw are now instant. I submitted my request 5 days ago and they ignore all my inquiries as to why the status is still at the "requested" stage. Initially, the "accounting dept" was being blamed. There is no question as to if should get the money on their end, they are just not paying and not responding.
Sorry. Let me give more details.
I used a 100% no rules bonus.
Minimum deposit 50. 0% playthrough but minimum cash out is 40x deposit.
I deposited 50 and once I met the minimum 2000, I tried to cash out.
They replied to my inquiries at first but I am just getting ignored and my status for my withdraw remains at "requested" stage




Scam? Cheats? I'll let you decide
At first I enjoyed playing at this casino that was until I requested my withdrawal August 9th 2025 I was asked for verification which I sent 1 at a time like they asked I never received my withdrawal then they reversed it into my game account and the wager is over 22,000 don't waste your money or time








This casino is one of my favorites. Always easy to use, and lots of deals going on. The support staff is amazing, and whenever you're down on your luck, reach out to them and ask if there are any specials available for you to help increase your chances of winning. There are lots of games to choose from. They offer a few freebies a week. Whenever a new game comes out, there are always free spins to play. Go give it a try and keep checking back for those wonderful deals that you can turn into cash!




Very goo uhu huud 🦉
I simply love playing at lucky owl !
Have now been enjoying a loooong game-play session, playing lots of slots for hours...after receiving the 30 🪙 (euro/dollar) NO DEPOSIT*!! welcoming bonus..witch is a very good offer - I must say✨️
And I'm certainly going to make a deposit and try my luck with some other great offers they have in store (or in promotions) 💯
* new player registration + email confirmation gives 30$ instantly..DING! 🤑
- Oct 23, 2023Copied




Fyi you must read the terms
Hey y'all, I’m just going to throw in my two cents on online casinos. I myself have been burned and screwed over by some of these online casinos. But just remember, when you're doing the free bonus spins or any kind of chips that are free, even if you have a 220% return on your $50 plus 30 spins, you're always going to have to meet a huge playthrough requirement. And even then, look at where it says "Maximum Cash Out!" Even if you play through your bonus (75%, 50%, or 30%), if it says in the terms that the maximum you can withdraw is $100 or $50, that's it. You have to meet the playthrough just to get that $50 or $100. That’s where a lot of people get screwed up, and where I used to get screwed up too. So, if you see promotions like "30 free spins" or "we’ll double your deposit," I just skip all that. I make a regular deposit because no matter what, if I win, I win, and if I lose, I lose. I don't need the extra $30 in free spins because half the time, you only end up with under five bucks anyway. They’ve got a huge playthrough requirement, and you’ll have a limit on how much you can cash out! Again, just remember: even though they say you need to wager a certain percentage, even if you pass through that and win over $50 or $100, if the terms say the maximum you can cash out is $50 or $100, that’s it. The only way you can withdraw even that amount is if you complete the playthrough.I don't do promotions anymore; that's where they get us every time. We're just not reading the conditions correctly. So, if it says "No Max Cash Out" or "No Wagering," still check for the cash-out limit! It’s different for every game and promotion. I hope this helps. I know it’s frustrating because, like I said, I’ve been burned a lot. But after reading some comments, it’s clear you really need to read the terms. Good luck, everybody! I hope you’re all millionaires someday (I hope I am too, I'm getting old and need money, lol). Take care! 👍♥️😁




Lucky Owl Club is a SCAM
This casino is a complete scam. I contacted live chat several times and was told I couldn't withdraw due to technical problems, they never had an issue accepting my Bitcoin deposits. Each time I reached out, the agents stopped responding. I sent multiple emails to support with no replies and reached out to the promotions person with my username, but still got no response. I should have done my research before depositing money in this casino. I've read many reviews that say the EXACT SAME THING from years before





Like so many others
This casino is like anyone else that's just like it and if I had thinking right their group with all the same format same games same promotions while they do give a free spin free chip bonus you never cash out until you deposit the same amount your bonuses have low cash out amounts considering the amount that they want you to deposit high play through amounts which pretty much make it impossible for you to win anything.




Don’t pay out IMPOSSIBLE TO PAY BTC
I was gonna play a coupon so I did it was like the 156 or 200. So you play well I play amd play thru was hitting good on Medusa I believe. So go to cash out $156 then wait the btc tab when u paste it pasted all CAPS. FIRST thing I'm happy cause I see it then i try again and it did it again so then I talk online chat representative. He tells me no I have to play the 156 so that is a 2 part coupon u play the 156 for a certain amount of time and what you have you then will have the 30x or 40x play thru I'm thinking I had more than that and he tells me that I have to deposit to play 2nd part /tier so d of promotion I'm like 💭 to myself fudge it ok 25 deposit than I see that all the plying did not count I see $6000 play thru so before I'm done chatting while waiting for deposit go thru I now say hell no I tell him drop the bonus I want to play my deposit clean he acts like I'm trippin I explain I have better odds cashing out $30 or more on a clean deposit than 181 the $156 promo money than my $25 BTC=$181 I ask him don't you think which I already know let's let him say it smart move which he goes I guess so so he drops the bonus. Then I play I get a little over a hundred maybe 150 tell my self I'll try for more clean deposit so I can win as much as possible well I rally back and forth got close to 100 said taking it well safe to say I am a fool for not thinking about the payout cashier page and the copy and paste tab pastes all CAPS which would I believe indefinitely always be a incorrect BTC Wallet Address. I have never seen one with all CAPS but I could be wrong. So first few days customer service chatted back saying it was my phone next it was I need to send clarification which you don't if you make deposit with COINBASE account via you already do a complete idenity verification with same with a online broker like ROBIN HOOD. I Semd it in asking for help payout etc. STILL 9 days later no email return who did I send my Picture I.D. too I'm thinking as I type type right now. Bahumbug had many words i rathered type in. So now they won't even online chat every day I send a email with pictures showing the cashier page before I paste it in with the only keyboard being numeric so can't type it in with your phone only option is numeric keyboard like for phone app. So i say no benefit of doubt even though they won't chat amd go on my laptop not even physical keyboard cam type lower case they come out with shift all CAPS or lower case ALL CAPITAL LETTERS. so impossible to cash out yourself only hope is customer service to put it Thru which I've ask and sent my BTC ADDRESS via chat and email! DONT PLAY HERE ESPECIALLY DONT DEPOSIT U WILL BE THROWING MONEY AWAY!





OMFG!!
This casino really kinda s***s... I joined because of the instant withdrawal advertising...so I signed up with a max cash of $550...so I go to cashout...I'm verified and deposited with bitcoin
..( this is a little more than a month ago) so everything is seet to enjoy this so called instant withdrawal....and now here I am pissed off o er a month later with with $550 just sitting in the account..with their support staff refusing to tell me what the hell is going on...so there's my very mildly put opinion about lucky owl




I am having a similar issue with them, i won $858 and have a balance of 2600 that i cannot cash out because of the promo that I was under, but since i won the money, their system is down for cashing out any money and no one responds to my messages on chat or email. This is ridiculous and I don't know what i can do about it except for log in every day and email/send chat messages to see if they will respond. Any suggestions?




@Lvmyshelby its been 2 weeks since i cashed out.,but didn't receive anything from the casino lucky owl .,first all of the agents are so good.,and then they are all ignoring me now .,i dont know what to do .,i think ill never evere receive the withdrawal .,can some help me please




@jhulyuz same thing here, I have played at this casino for awhile and loved it. I have won a total of 3 times and have only collected my winnings on 2 of them. Chat is open 24 hours and no one will answer me. No replies from send an email as well. I am not happy with them




@jhulyuz I am I the same spot. Exactly the same. Or theybsay 24hrs yeah you said that a week ago. And now they tell me to text them a number with my bitcoin address and id login. Okay? Number seems sketchy googled the number its a scam. About ready to file a COMPLAINT on them..or might even call a lawyer and get advice. See how they will respond to that




Beware of this casino
Beware of this casino they are full of misinformation and extremely poor customer service. I kindly asked a representative how to withdraw money from my account because I had used $30 credit he advised I would have to make a deposit of $25 and then withdraw my maximum of $30 at no time. Did he advise that the balance in my account would go to zero as you can see with the attached screenshot of an email I had a balance of over $2500 in my account. Why would I cash out $30 and give all of that up. Know time did the representative advise me that I would lose my balance.. the play was 50 times the original amount which would’ve been 1500 which I covered completely nowhere in there did it say that the rest of money would become null and void. When contacting customer service again, I asked to cancel the withdrawal and have the money refunded to my account. They refused and then asked for manager and was told there was not available. Finally I was told a manager will be available in six hours this was at 3:30 in the afternoon.. representative, not give me a time just said contact in six hours. At this time I spoke with another representative, who tried to get me a manager, and everyone refused to talk to me. Try again this morning to get a manager. I was told there’s no manager available.. this casino is full of misinformation and has extremely bad customer service beware stay clear.





No thanks Cheapskates Owl Club
This casino sucks. They rope you in with a no deposit bonus, in my case $150, then about 10 min. into playing they shut you down and tell you your time is up. LAME.




awesome for witchdraw
My experience so far was outstanding with a clue, get link from this chipy.com, shorten for fast claim free spins no deposit https://shorturl.at/Bl0ua




Excellent casino
best online -- Withdrawal are instant, I got mine in couple of minutes. Excellent customer service and great deposit deals with free spins and cashback




Lucky Owl Club
Out of at least 25 other online casinos I've tried, Lucky Owl is by far the best. David is outstanding and goes above and beyond what customer service entails. The games are great and no one else can compare to the generous bonuses they have.




Most fun and best customer service
Lucky owl is one of my favorite online casinos! The promotions are huge wirh match bonus plus you get free spins on top of it! The customer reps are super easy and accommodating to your wants and needs! I recommend this one to all my online casino playing friends!




Excellent casino
I just registered and with a chip and it gave me 200 to play for free just by verifying my email. Good providers. I loved the graphics, fast to navigate, great.




200.00 ndb high wager requirements. I'll update if withdraw is achieved and successful




I like the site it has a lot of bonuses with providers I like to play.




Average Casino
Casino has reasonable promos, graphics are fair ... At least on my phone... Wouldn't know of withdrawal because I couldn't win enough to/ win with a bonus
Bonus Offers
These bonuses are tailored for players from United States. Not from United States? Update your location.
Casino Welcome Package
Recurring Casino Bonuses
Lucky Owl Club VIP (Loyalty) Program
VIP Program: Undisclosed
Unfortunately, we couldn't find any information about the VIP program of Lucky Owl Club yet.
Casino Details
General Info
- Established
- Oct 10, 2023
- License (jurisdiction)
- -
- Certified by
![GamCare logo]()
![Gamblers Anonymous logo]()
- VPN-friendly casino
- Undisclosed
- Casino Platforms & Connectivity
- Instant Play, Mobile, Mobile Web
- Available languages
English
Lucky Owl Club Mobile app
Available Game Types (8)
Responsible Gambling Tools
Available Tools
- Deposit LimitsSelf-Assessment TestsSelf-Exclusion
Unavailable Tools
- Loss LimitsReality ChecksSession LimitsStake LimitsTime OutWithdrawal Lock
Additional Info
- Affiliate Program
- Lucky Owl Affiliates
- Restricted countries
- Afghanistan
- Azerbaijan
- Bahrain
- Bangladesh
- Bhutan
- Bulgaria
- Cayman Islands
- Estonia
- Guam
- Indonesia
- Iraq
- Islamic Republic of Iran
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