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Ice Casino Review

3.8
Very Good (121)
United States flagUnited States is not accepted

Player Reviews

3.8Very Good
121 votes
  • Terrible8 votes1
  • Poor9 votes2
  • Average33 votes3
  • Very Good25 votes4
  • Excellent46 votes5
Ratings by Criteria(558 votes)
  • Casino Fairnessinfo icon111 votes3.8
  • Withdrawal Credibilityinfo icon110 votes3.8
  • Promotions & Bonusesinfo icon117 votes3.8
  • Gaming Experienceinfo icon110 votes3.9
  • Support Professionalisminfo icon110 votes3.8

Rating

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24 Reviews

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bodyheadeyesmouth
Maru1973Level 0Argentina
1TerribleCopiedicon threadicon-check-white

Scam

Beware of Ice Casino! They don't pay out and they're always making excuses ⚠️
If you're thinking about playing at Ice Casino, think twice. I've been dealing with them for weeks now, and their lack of seriousness, respect, and professionalism with players' money is an absolute disgrace.
The debt: They owe me a withdrawal of $464,000 since July 3rd.
The runaround: First they gave me the runaround with supposed technical problems, then they made me cancel the withdrawal to change the payment method under the promise of respecting the original date, which they never fulfilled.
The contradictions: In one message they tell you that the funds have already been sent to the payment provider, then two days later they give you the excuse that it is in "additional verification" and that the money never left their platform.
They make you count 5 business days, they string you along with holidays and weekends, and when the deadline finally arrives, they invent a new rule or a new excuse to continue withholding what is not theirs.
This is completely disrespectful! They're playing with people's time and money. Share this so other players are aware and don't fall for their scams.
Today, after 20 days, even they don't know what to tell me. * I am modifying my review to document what happened between yesterday and today.
Yesterday they promised to resolve my payment before 11:00 AM. However, the deadline has passed and not only have I not received the money, but now support can't give me any concrete answer about what's happening with my funds.
Hours pass, responsibility is passed from one department to another, and nobody solves anything. A complete lack of seriousness and commitment to the users.

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bodyheadeyesmouth
hanped1192Level 12Denmark
1TerribleCopiedicon threadicon-check-white

Tung software

Is somewhat slow on my phone. There is nothing when registering free spins when depositing 50 kr or nothing either.not.chipy code. Still missing cache back deals coins because I registered there. It's a little difficult to take a very long time to upload and the slow motion switching between pages

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body
IceCasinoCopiedicon threadicon-check-whiteicon-check-whiteOfficial Casino Account

Dear Player,

the issue you described is not something our players typically experience, so we would like to investigate it further to understand what may have caused it.


To check the information regarding the bonus and cashback offers, we need your Player ID. You may also contact our Live Support team and describe the issue or mention that you left the review on Chipy. As well, to help us investigate the website performance please share the device and browser you are using. In some cases, website performance issues may be caused by your browser cache. We recommend clearing your cache regularly, especially if you frequently play on gaming websites.


We are continuously improving our services and introducing new features, so we would be delighted if you visit our website and share your feedback on how much it has improved.

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bodyheadeyesmouth
Destro83Level 4Denmark
2PoorCopiedicon threadicon-check-white

My Unpleasant Experience with Ice Casino

I want to share my story with Ice Casino so other players know what to expect.

When I first joined, everything seemed smooth. They were very quick to guide me into their promotions and bonuses, and I even tried to be nice by tipping their support staff. But the moment I managed to win, the problems started.

I deposited €35 and was lucky enough to win around €2,000 at the roulette. When I tried to withdraw, instead of processing my payment, they told me it would take up to 5 days for €900 to arrive in my Skrill account. This sounded wrong, because Skrill is an e-wallet and normally funds show up within 1–2 hours at most. On top of that, they kept asking me for extra documents, even though my KYC was already partly approved.

Because of all this waiting, I ended up playing again and sadly lost everything. All I wanted was a smooth cashout, but instead I was left frustrated and upset. At other casinos I use, withdrawals to Skrill are done within minutes and chat support is fast. Ice Casino was the opposite.

To make things worse, their call center even contacted me, trying to push me into making another €15 deposit for 100 free spins at Billie Wild. Instead of offering something for my loyalty, they just asked for more deposits.

In the end, I asked for my account to be closed. Ice Casino canceled my withdrawals without explanation, delayed my requests, and ignored the fact that I showed goodwill. To me, this casino is only focused on taking money, not on treating players fairly.

Ice Casino = Red Flag. I don’t recommend it.

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bodyheadeyesmouth
Maggi99Level 16Chile
3.8Very GoodCopiedicon threadicon-check-white

Great experience

24/7 support and chat site in Spanish has a loyalty program where the more you play together, the more points you get and has a store where you can redeem for free spins, cash bonuses, and more benefits. It also has free spins that you can win through special promotions or bonuses. With your deposit, it has a no deposit bonus that has no wagering requirements for you on select games and more than 50 different providers. Quick and secure registration, more than 100 deposit diameters, including cryptocurrencies and electronic wallets.

proof
proof
proof
proof
proof
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bodyheadeyesmouth
Ninigoataccount-cancelSuspended
2PoorCopiedicon threadicon-check-white

Round and round

Unfortunately I feel a little duped for want of a better word lol. I thought I read correctly and assumed I was in for a smooth journey however, after initial signing up, it went from confirming email for the free registration bonus to confirming phone and sending in four documents for verification and all within a certain time frame. No thanks. 

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bodyheadeyesmouth
Maria81Level 5Sweden
2.6AverageCopiedicon threadicon-check-white

Warning, its not easy to withdraw

Watch your self i almost didnt get my withdrawal on 9000 kr swedisch krona. They asked for new documents all the time, (finally i got my moneyim not sure they saw that) but the last thing they wanted was a selfie with me and my account open in the background sent to them I couldnt do that because i just play on my phone dont have any else so for about 4 month i cant deposit money im locked from that but not from my account.


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bodyheadeyesmouth
JodafunCopiedicon threadicon-check-whiteLevel 25

Hey Maria thx for the nice feedback. I find it strange  that they ask you for a pic with your account open in the back. This is not a standard  question to verify you are you and KYC policy documentation. If you depost they get your bank details nrxt you provide a license  or ID with picture and your personal information. If you log in to your account you need password to do so ... it´s always something with casinos  if you want to withdrawal  if you win some. Or they find a term. You breach or KYC ist ok .... if you have an email or a written notice of this I would definitely send it to

Curaçao Gaming Control Board (GCB) To inform them about this strange document request...

Good thing you got your winnings!!  

Goodluck have fun 


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bodyheadeyesmouth
LadyLeahLevel 14South Africa
5ExcellentCopiedicon threadicon-check-white

New Casino Sign Up

Hi 👋 

I just opened a new account and claimed my free 55 spins with bonus code CHIPY55 on the slot machine 

Lucky Porker 

Thank you 

Ice Casino 

They have awesome bonuses for new players make sure you guys check out this Casino 

♠️❤️♣️♦️

proof
proof
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bodyheadeyesmouth
penarayLevel 9
3AverageCopiedicon threadicon-check-white

Ice ice baby

Smooth as journey through registration and navigation after. Wasn't too fussed with the free registration bonus and wagering requirements..

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bodyheadeyesmouth
mitch91Level 3
5ExcellentCopiedicon threadicon-check-white

ice casino

great casino online,trusted platform,fast transaction

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bodyheadeyesmouth
BIENIA23Level 5
3.8Very GoodCopiedicon threadicon-check-white

For me

Looks good, for me low bonuses and promotions.

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bodyheadeyesmouth
PingwarLevel 5Canada
3AverageCopiedicon threadicon-check-white

Perfection of a layout

First and foremost,

Finally a casino has found the perfect layout. Now don't get me wrong other sites have some nice decor and colorscheme, but I've casino has it all. Easy to find tabs and directions which allow for easy site navigation. There nothing more frustrating than loading tab after tab to get to a single button. So bravo ice casino 

proof
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bodyheadeyesmouth
smasher1987Level 12Sweden
5ExcellentCopiedicon threadicon-check-white

Great one

I liked it , as the cold winter has ended, I have more time now than ever to play here. And It's good. :D

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bodyheadeyesmouth
HigLevel 2Portugal
5ExcellentCopiedicon threadicon-check-white

excellent design, the functionality on the site is just wonderful. a cool selection of slot machines, a little worse with fast games, but I like it. The bonuses are just super.

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bodyheadeyesmouth
awormaccount-cancelSuspended
3.8Very GoodCopiedicon threadicon-check-white

the casino is able...

the casino is able to warm up its regular customers with frequent promotional offers, good luck to all players!

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bodyheadeyesmouth
Domino1111Level 8Poland
4.8ExcellentCopiedicon threadicon-check-white

Review

A very nice casino. Always payable, lots of slot machines. Fast payment and the service is always nice and helpful. Only few no deposit bonuses.

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bodyheadeyesmouth
xvennaxLevel 16
3AverageCopiedicon threadicon-check-white

like a normal casino that emailed me that I had no deposit bonuses, but I couldn't have any at the same time

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bodyheadeyesmouth
maiwenLevel 46
3.6Very GoodCopiedicon threadicon-check-white
After my registration I tried the casino games with a no deposit bonus but failed to win. a very good casino, good design, lots of games and good deposit methods. a casino to recommend.
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eyesheadbodymouth
Feefs4Level 20
3.2AverageCopiedicon threadicon-check-white
Interesting casino with engaging games. The players from my country are accommodated too
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bodyheadeyesmouth
Balona10000account-cancelSuspended
5ExcellentCopiedicon threadicon-check-white

Cool graphics

This casino has awesome graphics, games and a really cool overall look. Nice signup bonus too. 
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bodyheadeyesmouth
pingvinasaccount-cancelSuspended
4Very GoodCopiedicon threadicon-check-white
Very nice Ice casino with good welcome promotions.Good games variety.
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bodyheadeyesmouth
JodafunCopiedicon threadicon-check-whiteLevel 25

Thx for the review  did you have any luck defrosting some winnings? 🤭

Goodluck have fun 

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Bonus Offers

United States flagUnited StatesChange icon arrow down

Casino Welcome Package

BonusMin. depositWageringGamesAvailabilityCode
United StatesAvailable for United States
alert_icon

There are no welcome bonuses available for United States.

United StatesNot Available for United States
120% + 120 FS
₱250
40xB
Games:All except selected games (FS - Big Bass Bonanza)
Upon sign upicon-chevron-up-dark
No code required
icon-info-outline
The welcome bonus is not valid for United States.
120% + 150 FS
₸3,000
40xB
Games:All except selected games (FS - Joker Stoker)
Upon sign upicon-chevron-up-dark
No code required
icon-info-outline
The welcome bonus is not valid for United States.
120% + 120 FS
NOK200
40xB
Games:All except selected games (FS - Big Bass Bonanza)
Upon sign upicon-chevron-up-dark
No code required
icon-info-outline
The welcome bonus is not valid for United States.
Show 12 more

Ice Casino VIP (Loyalty) Program

Qualifying & Joining Conditions

  • Upon accumulating 50000 points.

Exclusive Member Benefits

1UP TO12% Cashback
2UP TO90% Reload Bonus
3Birthday Gift
4Improved Credits Exchange Rates

Loyalty Program

Each €10 spent in Ice Casino games (except for Live casino) will bring players 1 complimentary point. These points can be converted into real money in their profile. The total amount of the points accumulated during the time players spent at Ice Casino corresponds a particular level and status of their Loyalty Program.

Ice Casino VIP Program

Ice Casino Desktop VIP Program

Casino Details

General Info

Established
Dec 15, 2021
License (jurisdiction)
Curacaoinfo
Certified by
GamCare Logoinfo
GambleAware Logoinfo
Gamblers Anonymous Logoinfo
Gambling Therapy Logoinfo
VPN-friendly casino
not availableNo, this casino doesn’t allow VPN usage
Casino Platforms & Connectivity
Download, Instant Play, Live Dealer, Mobile, Mobile Web
Available languages
EnglishEnglishSpanishSpanishGermanGermanGreekGreekRussianRussianPortuguesePortugueseJapaneseJapanesePolishPolishFrenchFrenchBulgarianBulgarianChineseChineseHungarianHungarianRomanianRomanian

Ice Casino Mobile app

Android iconAndroidnot availableiOS iconiOSnot available

Available Game Types (10)

icon-baccarat
Baccarat
Live
icon-bingo
Bingo
icon-blackjack
Blackjack
Live
icon-slots
Slots
icon-craps
Craps
icon-keno
Keno
icon-roulette
Roulette
Live
icon-scratch-cards
Scratch Cards
icon-table-games
Table Games
Live
icon-video-poker
Video Poker

Software Providers (83)

Pragmatic Play Logo1spin4win Logo1X2 Gaming Logo4ThePlayer Logo7Mojos LogoAmatic Industries LogoAmigo Gaming LogoAmusnet Interactive LogoApparat Gaming LogoArcadem LogoAtomic Slot Lab LogoAvatarUX Logo
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Banking
MethodDepositWithdrawal

AstroPay LogoAstroPay

icon-checkicon-check

Binance Pay LogoBinance Pay

icon-checkicon-check

Dogecoin LogoDogecoin

icon-checkicon-check

Ethereum LogoEthereum

icon-checkicon-check

GCash LogoGCash

icon-checkicon-check

GrabPay LogoGrabPay

icon-checknot available

Interac LogoInterac

icon-checkicon-check

Jeton LogoJeton

icon-checkicon-check

Klarna LogoKlarna

icon-checkicon-check

Litecoin LogoLitecoin

icon-checkicon-check

Maestro LogoMaestro

icon-checknot available

MasterCard LogoMasterCard

icon-checknot available

Maya LogoMaya

icon-checkicon-check

Mercado Pago LogoMercado Pago

icon-checkicon-check

MiFinity LogoMiFinity

icon-checkicon-check

MoMo Wallet LogoMoMo Wallet

icon-checknot available

paysafecard Logopaysafecard

icon-checknot available

Pix LogoPix

icon-checkicon-check

Revolut LogoRevolut

icon-checknot available

Skrill LogoSkrill

icon-checkicon-check

Tether Wallet LogoTether Wallet

icon-checkicon-check

Tron LogoTron

icon-checkicon-check

UPI LogoUPI

icon-checknot available

USDC LogoUSDC

icon-checkicon-check

VIP Preferred LogoVIP Preferred

icon-checknot available

Visa LogoVisa

icon-checknot available

Wire Transfer LogoWire Transfer

icon-checknot available
Currencies
EUR, USD, BRL, CAD, CHF, CZK, DKK, JPY, NOK, NZD, PLN, RON, SEK, ARS, MXN, HUF, INR, THB, PEN, VND, CLP, COP, KZT, PHP
Minimum deposit
€10
Minimum withdrawal
€10
Withdrawal limits
€30000 per month
€5000 per week
Withdrawal pending timeicon-info-outline
Credit cards 4 - 5 business days
Crypto Wallet 0 - 24 business days
Ewallets 0 - 24 business hours
Wire Transfer 2 - 3 business days

Support

Live Chat
availableAvailable in
ArabicEnglishSpanish
Email
Global:support@icecasino.com
Global: complaints@icecasino.com
Phone number
not availableNone

Responsible Gambling Tools

availableAvailable Tools
Self-Assessment TestsSelf-Exclusion
not availableUnavailable Tools
Deposit LimitsLoss LimitsReality ChecksSession LimitsStake LimitsTime OutWithdrawal Lock

Additional Info

Affiliate Program
V Partners
Restricted countries
  • Afghanistan
  • American Samoa
  • Aruba
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Curacao
  • Cyprus
  • Czech Republic
  • Democratic People's Republic of Korea
  • Ethiopia
Show more

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RatingCountryCurrencyLanguageEstablishedFree BonusFirst DepositGamesMin DepositMin WithdrawalMobile app
Ice Casino logo
Ice Casino
icon-star3.8
not availableUnited States
This casino accepts players from United StatesUSD
This casino accepts players from United StatesEnglish
2021
-
-
Baccarat, Bingo, Blackjack, Slots+6
€10
€10
not available
icon-star3.8
availableUnited States
This casino does not accept players from United StatesUSD
This casino accepts players from United StatesEnglish
2013
-
150% + 100 FS
Baccarat, Bingo, Blackjack, Slots+6
₿0.0001
₿0.00035
not available
icon-star3.9
availableUnited States
This casino accepts players from United StatesUSD
This casino accepts players from United StatesEnglish
2026
55 FS
333%
Baccarat, Bingo, Blackjack, Slots+6
$20
$50
not available
icon-star3.9
availableUnited States
This casino accepts players from United StatesUSD
This casino accepts players from United StatesEnglish
2023
$330 Free Chips Over 30 Days
550% + 550 FS
Baccarat, Blackjack, Slots, Keno+3
$10
$20
not available

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Iulian Zalaru
Reviewed & fact-checked by Iulian Zalaru
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Iulian Zalaru

Data Entry Team Leader
  • Email icon
  • Over 2 years of experience in the gambling industry.
  • Researched and uploaded over 2.000 casino games to the website;
  • Assessed the accuracy of more than 5.000 casino games;
  • Coordinated and documented over 20,000 data updates across casino games, guides, and land-based casino information.
  • Oversaw and maintained large-scale project tracking to ensure timely and accurate content delivery.
  • Has a Bachelor's Degree in Psychology from Spiru Haret University.
Last reviewed on Jul 15, 2026icon-info-outline

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