Player Reviews
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Scam
Beware of Ice Casino! They don't pay out and they're always making excuses ⚠️
If you're thinking about playing at Ice Casino, think twice. I've been dealing with them for weeks now, and their lack of seriousness, respect, and professionalism with players' money is an absolute disgrace.
The debt: They owe me a withdrawal of $464,000 since July 3rd.
The runaround: First they gave me the runaround with supposed technical problems, then they made me cancel the withdrawal to change the payment method under the promise of respecting the original date, which they never fulfilled.
The contradictions: In one message they tell you that the funds have already been sent to the payment provider, then two days later they give you the excuse that it is in "additional verification" and that the money never left their platform.
They make you count 5 business days, they string you along with holidays and weekends, and when the deadline finally arrives, they invent a new rule or a new excuse to continue withholding what is not theirs.
This is completely disrespectful! They're playing with people's time and money. Share this so other players are aware and don't fall for their scams.
Today, after 20 days, even they don't know what to tell me. * I am modifying my review to document what happened between yesterday and today.
Yesterday they promised to resolve my payment before 11:00 AM. However, the deadline has passed and not only have I not received the money, but now support can't give me any concrete answer about what's happening with my funds.
Hours pass, responsibility is passed from one department to another, and nobody solves anything. A complete lack of seriousness and commitment to the users.




Tung software
Is somewhat slow on my phone. There is nothing when registering free spins when depositing 50 kr or nothing either.not.chipy code. Still missing cache back deals coins because I registered there. It's a little difficult to take a very long time to upload and the slow motion switching between pages

Dear Player,
the issue you described is not something our players typically experience, so we would like to investigate it further to understand what may have caused it.
To check the information regarding the bonus and cashback offers, we need your Player ID. You may also contact our Live Support team and describe the issue or mention that you left the review on Chipy. As well, to help us investigate the website performance please share the device and browser you are using. In some cases, website performance issues may be caused by your browser cache. We recommend clearing your cache regularly, especially if you frequently play on gaming websites.
We are continuously improving our services and introducing new features, so we would be delighted if you visit our website and share your feedback on how much it has improved.




My Unpleasant Experience with Ice Casino
I want to share my story with Ice Casino so other players know what to expect.
When I first joined, everything seemed smooth. They were very quick to guide me into their promotions and bonuses, and I even tried to be nice by tipping their support staff. But the moment I managed to win, the problems started.
I deposited €35 and was lucky enough to win around €2,000 at the roulette. When I tried to withdraw, instead of processing my payment, they told me it would take up to 5 days for €900 to arrive in my Skrill account. This sounded wrong, because Skrill is an e-wallet and normally funds show up within 1–2 hours at most. On top of that, they kept asking me for extra documents, even though my KYC was already partly approved.
Because of all this waiting, I ended up playing again and sadly lost everything. All I wanted was a smooth cashout, but instead I was left frustrated and upset. At other casinos I use, withdrawals to Skrill are done within minutes and chat support is fast. Ice Casino was the opposite.
To make things worse, their call center even contacted me, trying to push me into making another €15 deposit for 100 free spins at Billie Wild. Instead of offering something for my loyalty, they just asked for more deposits.
In the end, I asked for my account to be closed. Ice Casino canceled my withdrawals without explanation, delayed my requests, and ignored the fact that I showed goodwill. To me, this casino is only focused on taking money, not on treating players fairly.
Ice Casino = Red Flag. I don’t recommend it.




Great experience
24/7 support and chat site in Spanish has a loyalty program where the more you play together, the more points you get and has a store where you can redeem for free spins, cash bonuses, and more benefits. It also has free spins that you can win through special promotions or bonuses. With your deposit, it has a no deposit bonus that has no wagering requirements for you on select games and more than 50 different providers. Quick and secure registration, more than 100 deposit diameters, including cryptocurrencies and electronic wallets.









Round and round
Unfortunately I feel a little duped for want of a better word lol. I thought I read correctly and assumed I was in for a smooth journey however, after initial signing up, it went from confirming email for the free registration bonus to confirming phone and sending in four documents for verification and all within a certain time frame. No thanks.




Warning, its not easy to withdraw
Watch your self i almost didnt get my withdrawal on 9000 kr swedisch krona. They asked for new documents all the time, (finally i got my moneyim not sure they saw that) but the last thing they wanted was a selfie with me and my account open in the background sent to them I couldnt do that because i just play on my phone dont have any else so for about 4 month i cant deposit money im locked from that but not from my account.




Hey Maria thx for the nice feedback. I find it strange that they ask you for a pic with your account open in the back. This is not a standard question to verify you are you and KYC policy documentation. If you depost they get your bank details nrxt you provide a license or ID with picture and your personal information. If you log in to your account you need password to do so ... it´s always something with casinos if you want to withdrawal if you win some. Or they find a term. You breach or KYC ist ok .... if you have an email or a written notice of this I would definitely send it to
Curaçao Gaming Control Board (GCB) To inform them about this strange document request...
Good thing you got your winnings!!
Goodluck have fun




New Casino Sign Up
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Ice ice baby
Smooth as journey through registration and navigation after. Wasn't too fussed with the free registration bonus and wagering requirements..




ice casino
great casino online,trusted platform,fast transaction




For me
Looks good, for me low bonuses and promotions.




Perfection of a layout
First and foremost,
Finally a casino has found the perfect layout. Now don't get me wrong other sites have some nice decor and colorscheme, but I've casino has it all. Easy to find tabs and directions which allow for easy site navigation. There nothing more frustrating than loading tab after tab to get to a single button. So bravo ice casino





Great one
I liked it , as the cold winter has ended, I have more time now than ever to play here. And It's good. :D




excellent design, the functionality on the site is just wonderful. a cool selection of slot machines, a little worse with fast games, but I like it. The bonuses are just super.




the casino is able...
the casino is able to warm up its regular customers with frequent promotional offers, good luck to all players!




Review
A very nice casino. Always payable, lots of slot machines. Fast payment and the service is always nice and helpful. Only few no deposit bonuses.




like a normal casino that emailed me that I had no deposit bonuses, but I couldn't have any at the same time












Cool graphics








Thx for the review did you have any luck defrosting some winnings? 🤭
Goodluck have fun
Bonus Offers
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Casino Welcome Package
There are no welcome bonuses available for United States.
Most Recent Blog Bonuses
All Ice Casino Bonus CodesIce Casino VIP (Loyalty) Program
Qualifying & Joining Conditions
Upon accumulating 50000 points.
Exclusive Member Benefits
Loyalty Program
Each €10 spent in Ice Casino games (except for Live casino) will bring players 1 complimentary point. These points can be converted into real money in their profile. The total amount of the points accumulated during the time players spent at Ice Casino corresponds a particular level and status of their Loyalty Program.


Casino Details
General Info
- Established
- Dec 15, 2021
- License (jurisdiction)
- Curacao
- Certified by
![GamCare Logo]()
![GambleAware Logo]()
![Gamblers Anonymous Logo]()
![Gambling Therapy Logo]()
- VPN-friendly casino
No, this casino doesn’t allow VPN usage
- Casino Platforms & Connectivity
- Download, Instant Play, Live Dealer, Mobile, Mobile Web
- Available languages
English
Spanish
German
Greek
Russian
Portuguese
Japanese
Polish
French
Bulgarian
Chinese
Hungarian
Romanian
Ice Casino Mobile app
Available Game Types (10)
- Currencies
- EUR, USD, BRL, CAD, CHF, CZK, DKK, JPY, NOK, NZD, PLN, RON, SEK, ARS, MXN, HUF, INR, THB, PEN, VND, CLP, COP, KZT, PHP
- Minimum deposit
- €10
- Minimum withdrawal
- €10
- Withdrawal limits
- €30000 per month€5000 per week
- Withdrawal pending time
- Credit cards – 4 - 5 business daysCrypto Wallet – 0 - 24 business daysEwallets – 0 - 24 business hoursWire Transfer – 2 - 3 business days
Support
- Live Chat
- ArabicEnglishSpanish
Available in
Global: support@icecasino.com Global: complaints@icecasino.com
- Phone number
None
Responsible Gambling Tools
Available Tools
- Self-Assessment TestsSelf-Exclusion
Unavailable Tools
- Deposit LimitsLoss LimitsReality ChecksSession LimitsStake LimitsTime OutWithdrawal Lock
Additional Info
- Affiliate Program
- V Partners
- Restricted countries
- Afghanistan
- American Samoa
- Aruba
- Australia
- Austria
- Belgium
- Brazil
- Curacao
- Cyprus
- Czech Republic
- Democratic People's Republic of Korea
- Ethiopia
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