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71 votes3.7 - Withdrawal Credibility
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71 votes3.7 - Promotions & Bonuses
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71 votes3.7 - Gaming Experience
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71 votes3.7 - Support Professionalism
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71 votes3.7
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Hugo casino
Great casino! especially the shop where you can spend coins you earn on free spins .
live chat is prompt.
and you can earn couns from completing missions
Helpful 
ReportStole my money
I was looking for the wager section most have it in the banking section so I looked no section I leave to the lobby now I'm out $645 and told I tried to withdraw it when I didn't type anything or enter anything but nope beat it buddy. They flat out robbed me and they low life's.
Helpful Report
Official Casino AccountHello Johnnny5,
Thank you for your feedback. After a thorough review of your account and activity, I see our customer support team has explained the case to you already but we would like to clarify the situation once again in this thread.
It is also outlined in our Bonus Terms and Conditions: 12. Players may request a withdrawal before meeting the bonus wagering requirements. In this case, both the bonus money and any winnings derived from it will be removed from the player's balance, and only the remaining funds will be available for withdrawal. If you attempted to withdraw funds while having an active bonus balance, the bonus would have been canceled in accordance with the above-mentioned terms.
Alternatively, the bonus was manually canceled by you, the player, pressing the "Cancel" button in the "My Bonuses" section. We must emphasize that bonuses cannot cancel themselves automatically.
Once a bonus is canceled, our policy strictly prohibits reinstating or restoring it under any circumstances.
However, on a previous occasion, the customer support team made a one-time exception to reinstate a canceled bonus as a gesture of goodwill. We also informed you on several occasions that this exception was extended to ensure a positive experience for you and is not a standard practice so we cannot offer such exception again for future cancelled bonuses. Additionally, based on the timings and details of your gaming session, the we have confirmed that all winnings were credited correctly to your account, and no incorrect amounts could have been applied.
If you have any further concerns or questions, our customer support team is available on Hugocasino Live Chat or email at support@hugocasino.com.
Kind regards,
Hugo Casino Team
Helpful Report
Ok
A nice casino with good games. There is a first deposit bonus but for the 100% and 100 freespins you must make a deposit from 50€. That's a little bit high.
Helpful (2)ReportLevel 23Why you copy other people reviews? Not the first 1 I found of your copy paste reviews ...... 🧐🤨
Helpful (1)Report
If you think about it, it's a pretty good quality online casino game that's pretty well made
Helpful (1)Report
A nice casino with good games. There is a first deposit bonus but for the 100% and 100 freespins you must make a deposit from 50€. That's a little bit high.
Helpful (4)ReportOfficial Casino AccountHello Svenjam,
Thank you for trying out Hugocasino.com and we appreciate the feedback. We also have variety of bonuses that changes daily, some with lower deposit conditions but more free spins. Please feel free to check out our bonus map. Good luck! :)
https://hugocasino.com/en/bonus-map
Kind regards,
Hugo Casino Team
Helpful Report
Thumbs up
I liked playing slots,only thing is that there is no no deposit bonus,but the operators were friendly and variety of games
Helpful (1)Report
this casino has an amazing first deposit bonus
Also many games and providers
Helpful (1)Report
Weird and interesting.
I tried this casino too.
I paid 20 Euros, but unfortunately I quickly lost it :(
I might not play at this casino again.
Helpful (7)Report
Deposit with crypto also available. New games here too.
Helpful (10)Report
SuspendedSign up
Easy to sign up for and navigate through. Plenty of different deposit methods available and currency options available also. Minimum deposit is quite high for first deposit I feel. So far so good.
Helpful (1)Report
Decent Brand with bad promotions
No deposit bonuses are not available, 45x wagering for the welcome offer, come on :D I know that in this economy, its hard to offer good promotions, but other brands manage to do that. Overall, good casino but promotions not ((
Helpful (1)ReportOfficial Casino AccountHello Gambling Beast,
Thank you for trying out Hugocasino.com and we are happy to hear you enjoyed playing with us! We appreciate your feedback on our welcome offer as well.
We are focusing on offering the best quality promotions for our players, such as Reload Bonus of up to 40%, VIP benefits, and new bonus offers updated daily. Please feel free to check them out again and we hope you can find what you are looking for! Have a great day :)
Kind regards,
Hugo Casino Team
Helpful Report
Bonus Offers
These bonuses are tailored for players from United States. Not from United States? Update your location.
Casino Welcome Package
Available for United States
There are no welcome bonuses available for United States.
Not Available for United States
Recurring Casino Bonuses
Hugo Casino VIP (Loyalty) Program
Qualifying & Joining Conditions
Upon registration.
Exclusive Member Benefits
Hugo Casino VIP Program
- Each bet of €1000 on slot games will earn players 1 loyalty point.
- If there is no activity on a player's account for more than 3 months, all earned coins will be cancelled.
- Players are only eligible to claim the VIP level-up bonus once.
- The casino reserves the right to modify, suspend, or terminate the loyalty program, or make changes to it in the event of bonus abuse, fraud, or technical issues.
- The casino reserves the right to confiscate winnings and bonuses if players place bets higher than €5.
- Players who abuse the bonus terms may have their promotion prize confiscated or canceled.
Casino Details
General Info
- Established
- Dec 11, 2023
- License (jurisdiction)
- Curacao
![info]()
- Certified by
![GamCare logo]()
![info]()
![GambleAware logo]()
![info]()
![Gamblers Anonymous logo]()
![info]()
![Gambling Therapy logo]()
![info]()
- VPN-friendly casino
![not available]()
No, this casino doesn’t allow VPN usage
- Casino Platforms & Connectivity
- Instant Play, Live Dealer, Mobile, Mobile App, Mobile Web
- Available languages
![English]()
English![Spanish]()
Spanish![German]()
German![Greek]()
Greek![Portuguese]()
Portuguese![Norwegian]()
Norwegian![Finnish]()
Finnish![Polish]()
Polish![French]()
French![Danish]()
Danish![Italian]()
Italian![Hungarian]()
Hungarian
Spanish
German
Greek
Portuguese
Norwegian
Finnish
Polish
French
Danish
Italian
HungarianHugo Casino Mobile app
Android
iOSAvailable Game Types (10)
Software Providers (97)
- Currencies
- EUR, AUD, CAD, CHF, DKK, NOK, NZD, PLN, HUF
- Minimum deposit
- €15
- Minimum withdrawal
- €20
- Withdrawal limits
- €500 per day (Per transaction)€15000 per month (Level 1)€30000 per month (Level 15)
- Withdrawal pending time
![icon-info-outline]()
- Credit cards – 4 - 5 business daysCrypto Wallet – 0 - 24 business hoursEwallets – 0 - 24 business hoursWire Transfer – 2 - 3 business days
Responsible Gambling Tools
![available]()
Available Tools- Reality ChecksSelf-Assessment TestsSelf-ExclusionTime Out
![not available]()
Unavailable Tools- Deposit LimitsLoss LimitsSession LimitsStake LimitsWithdrawal Lock
Additional Info
- Affiliate Program
- Kawaii Partners
- Restricted countries
- Afghanistan
- Algeria
- Angola
- Argentina
- Armenia
- Aruba
- Azerbaijan
- Bahrain
- Bangladesh
- Belarus
- Belgium
- Benin
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- Over 2 years of experience in the iGaming industry.
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