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Player Reviews
- Casino Fairness
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310 votes3.3 - Withdrawal Credibility
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292 votes3.1 - Promotions & Bonuses
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337 votes3.4 - Gaming Experience
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305 votes3.5 - Support Professionalism
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297 votes3.3
- Excellent16 votes5
- Very Good21 votes4
- Average30 votes3
- Poor17 votes2
- Terrible34 votes1
AI Reviews Summary
Created by AI based on real players' reviews (experimental)General Summary:
Reviews are mixed but lean negative: multiple users report long delays or non-payment of withdrawals, sometimes lasting months, despite completing verification and contacting live chat. Several players complain about complex, multistage bonus conditions and wagering requirements that they say prevent real withdrawal of bonus winnings. At the same time, some users explicitly praise the site's game variety, colorful graphics, and frequent bonus offers, and a few note easy signup and successful small payouts. Other reported issues include disabled games during promotions, invalid promo codes, technical loading problems, geographic restrictions, and inconsistent or rude customer support.
What Players Like:
- Colorful, vivid graphics and a varied, entertaining game selection
- Frequent bonuses and free chip promotions
- Easy sign-up process and deposits reportedly working for some users
- Some users reported small payouts were paid quickly
- Customer assistance was described as helpful and diligent by a few users
What Players Don't Like:
- Long delays or non-payment of withdrawals—multiple reviewers reported waiting weeks to months (examples: 60 days, 3 months, since November 2022, since September 2023)
- Complex multistage freeplay and wagering requirements that require deposits and prevent withdrawing bonus funds
- Certain games are blocked or disabled during promotions, and some games fail to load or are glitchy
- Customer support described as rude, unhelpful, inconsistent, or repeatedly giving the same “in process” response
- Invalid promo codes and geographic restrictions (e.g., inability to play from the Czech Republic) reported by users
Country
A Golden Disaster in Disguise
I rarely write reviews, but my experience with Golden Lady Casino was frustrating enough that I feel the need to warn others. What started as a promising site with a stylish look quickly turned into a mess. The registration was smooth, and I received a welcome bonus—but that’s where the positives ended. The bonus came with ridiculous wagering requirements that weren’t clearly stated until after I claimed it.
The game selection was underwhelming. Many of the slot games felt outdated or glitchy, and several wouldn't even load properly on mobile. The live casino? Practically useless, with laggy streams and limited tables. But the worst part by far was the withdrawal process. After making a small win, I tried to cash out—and that's when the real nightmare began. They asked for documents multiple times, rejected them without clear reason, and then simply stopped responding to my emails.
It took me over two weeks just to get a reply, and the support system is a joke. No live chat, no phone number, just an email that feels like it goes into a black hole. Eventually, I gave up trying to withdraw and accepted the loss—but I won’t be going back.
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DO NOT PLAY! SCAM
I made a deposit, followed all the rules and have been waiting for 250 dollars since September 2023. Every time I chat with someone they say the same thing! Liars and scammers!
Helpful ReportDO NOT PLAY HERE!!!
These guys are the worst ever.. I've been waiting Since september of last yfor them to deposit my winnings of only seventy five dollars via bitcoin.. Every time I contact customer service, they give me the same run around. It's literally the same exact thing every single time they say That my deposit is in q and will be deposited shortly.. And then months go by and still nothing. And I still haven't gotten paid. I Uploaded a picture for everyone to see.
Helpful Report- Jan 05, 2024Copied
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ShowReplyI have been waiting since September for this place to pay me my winnings. And they give me the same excuse every month after month after month.. .Every time I go to talk to someone on their website that person just says the exact same BS that the previous person did. It's been 4 months now and I still haven't gotten paid
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SuspendedHelpful (1)Report- Nov 04, 2023Copied
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ShowVery dynamic and entertaining casino. I really like their games, they are very varied.Reply![icon-thumb-up]()
Helpful - May 09, 2023Copied
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Won a small bit 100$
Helpful ReportHelpful ReportThey zeroed my account
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Floorless
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SuspendedHelpful (4)Report
Tommy
Helpful Report- Aug 01, 2023Copied
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Keeper
Helpful (2)Report- Jul 26, 2023Copied
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- Jul 23, 2023Copied
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ShowReplyGetting started is easy to do the assistance here is better than a lot of the other casinos they're diligent consistent very helpful my shot keep getting disconnected and they were very cool about it I figured out what I needed to do and I claimed 20 extra spins on top of that I cashed out with two times my deposit I'll be playing with these guys for a while give it a try
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SuspendedBonus worked good graphic at the casino hands down you guys should give me a try
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I'm new buT
Use the bonus free spins when I signed up and finish hardly at all winning
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I played only the no deposit bonus but I failed to win. So the games are good but nothing special for me.
Helpful (7)Report- May 15, 2023Copied
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Joined this casino but I wasn't able to get the free bonus. Deposit required
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Golden lady casino
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Bonus Offers
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Casino Welcome Package
Available for United States
Most Recent Blog Bonuses
All Golden Lady Casino Bonus Codes
Golden Lady Casino VIP (Loyalty) Program
VIP Program: Undisclosed
Unfortunately, we couldn't find any information about the VIP program of Golden Lady Casino yet.
Casino Details
General Info
- Established
- Nov 29, 2013
- License (jurisdiction)
- Curacao
![info]()
- Certified by
![Gamblers Anonymous logo]()
![info]()
![Gambling Therapy logo]()
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- VPN-friendly casino
- Undisclosed
- Casino Platforms & Connectivity
- Mobile, Mobile Web
- Available languages
![English]()
English![Spanish]()
Spanish![German]()
German![Portuguese]()
Portuguese![Japanese]()
Japanese![French]()
French![Italian]()
Italian
Spanish
German
Portuguese
Japanese
French
ItalianGolden Lady Casino Mobile app
Android
iOSAvailable Game Types (8)
Software Providers (11)
- Currencies
- EUR, USD, GBP, AUD, NZD, ZAR
- Minimum deposit
- €5
- Minimum withdrawal
- €50
- Withdrawal limits
- €1500 per day (Per Transaction)€10000 per month
- Withdrawal pending time
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- Wire Transfer – 1 - 18 business daysCrypto Wallet – 1 - 18 business days
Support
- Live Chat
- English
Available in
Global: support@goldenladycasino.com Global: documents@goldenlady.email
- Phone number
Global: (+1) 718 732 0154 France: (+33) (0)1 789 00368 Spain: (+34) 91 290 1420
- Fax number
- UK: +44 800-088-5712
Responsible Gambling Tools
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Available Tools- Deposit LimitsLoss LimitsSelf-Assessment TestsSelf-ExclusionSession LimitsTime Out
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Unavailable Tools- Reality ChecksStake LimitsWithdrawal Lock
Additional Info
- Affiliate Program
- Golden Affiliates
- Restricted countries
- Afghanistan
- Armenia
- Aruba
- Azerbaijan
- Bahrain
- Bangladesh
- Belarus
- Bhutan
- Bulgaria
- Canada
- Cayman Islands
- China
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Patrik Turlea
Game Expert
- Over 1 year of experience in the gambling industry;
- Published & reviewed 4.000+ casino games, ensuring accuracy;
- Strong grasp of casino games & mechanics;
- Holds a Bachelor’s Degree from UCECOM Spiru Haret.
