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Blocked and no contact
I joined The Phone Casino, attracted by their advertised no wagering free spins offer. I used the spins and won approximately $130 NZD or EUR. Not long after, my account was restricted and I was prompted to send in verification documents — which I submitted immediately.
Since then, I’ve had zero access to my account (I'm blocked at the login stage) and no replies to multiple follow-up emails sent to both their general support and document verification addresses. It’s now been over a week with no communication whatsoever.
This silence and delay are deeply unprofessional. I was fully verified before being allowed to claim bonuses, so being restricted after winning without explanation feels unfair and misleading. Their “no wagering” claim is meaningless if you can’t even access your winnings.
I urge others to proceed with caution. I am now preparing to escalate this issue with the UK Gambling Commission and public consumer forums.
The Phone Casino has a warning to players from chipy I say pay attention to such warning.