Bit of a different story to the other 1 star reviews on here. I liked this casino I had withdrew small amounts a couple times which were instant and they were always generous with cash back and bonuses.
However now I have won a decent amount and it’s nearing on two days with no sign of my money they say it’s a delay with the processor and because it’s the weekend it may not be resolved until Monday.
Also a delay would just mean it takes a bit longer than usual, this is clearly not that and won’t be sent until someone decides to action something. Otherwise how do they ever complete withdrawals over the weekend which has been fine for me in the past.
They absolutely do not respond to the customer support email, they keep closing the live chat on me then I can’t access it further. They are rude and snide and don’t appreciate that the one time I win something solid there, that when it’s delayed two days, why I might be frustrated.
The bring up how of course they are an instant cashout casino as I have experienced in the past, unfortunately for them they are only as good as their worst performance and this will always be in my mind before I consider playing here again. Their major selling point was instant withdrawals, but now they don’t even have that
Kdubiel(Question owner)Level 0Poland
3.4AverageCopied
Casino itself looked promising in But the culture of support on the chat gives a lot to think about One lady in particular, her answers are thrown at the client in an unprofessional manner
maiwen(Question owner)Level 46
2.2PoorCopied
It is a sister casino of Del Oro casino. I tried a few Heats casino games with a free spins bonus. the site navigation is slow, not easy to find a game. plus the bonus conditions are not good.
kgerber(Question owner)Level 39South Africa
4Very GoodCopied
Quick to sign up. Lovely games and graphics. Good deposit options and the first deposit bonus is useful.
Dovik31(Question owner)Level 14
4Very GoodCopied
Big things well
Big things that turned out well, a big bet and a big loss fortunately ended in a big win
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Witholding of funds turns out not instant at all
Bit of a different story to the other 1 star reviews on here. I liked this casino I had withdrew small amounts a couple times which were instant and they were always generous with cash back and bonuses.
However now I have won a decent amount and it’s nearing on two days with no sign of my money they say it’s a delay with the processor and because it’s the weekend it may not be resolved until Monday.
Also a delay would just mean it takes a bit longer than usual, this is clearly not that and won’t be sent until someone decides to action something. Otherwise how do they ever complete withdrawals over the weekend which has been fine for me in the past.
They absolutely do not respond to the customer support email, they keep closing the live chat on me then I can’t access it further. They are rude and snide and don’t appreciate that the one time I win something solid there, that when it’s delayed two days, why I might be frustrated.
The bring up how of course they are an instant cashout casino as I have experienced in the past, unfortunately for them they are only as good as their worst performance and this will always be in my mind before I consider playing here again. Their major selling point was instant withdrawals, but now they don’t even have that
Casino itself looked promising in But the culture of support on the chat gives a lot to think about One lady in particular, her answers are thrown at the client in an unprofessional manner
It is a sister casino of Del Oro casino. I tried a few Heats casino games with a free spins bonus. the site navigation is slow, not easy to find a game. plus the bonus conditions are not good.
Quick to sign up. Lovely games and graphics. Good deposit options and the first deposit bonus is useful.
Big things well
Big things that turned out well, a big bet and a big loss fortunately ended in a big win