Just to let you know that the free spin sign up bonus is not free. I couldn't find "50 freespins" however found one lot of 20 and two lots of fifteen freespins which equals fifty. I played 20 and was asked to make a deposit to keep playing.
Thank you for reaching out and sharing your experience with us. We sincerely appreciate you choosing our casino for your gaming adventures.
We understand your confusion regarding the sign-up bonus and apologize for any inconvenience caused. Our intention with the welcome bonus is to give our new players a delightful introduction to our most beloved games without the necessity for an initial deposit.
To clarify, the welcome package indeed offers a total of 50 free spins, allocated as 20 free spins on Pyramid Spin, 15 free spins on Demon Diamond, and 15 free spins on Scratch King. For easy access to your free spins and other bonuses, please click on the Gift icon located in the top left corner of the lobby.
Further details regarding our promotions can be found in the promotions section of our website at https://secure.gratowin.com/#/help/promotions.
If you've encountered any issues or if the remaining free spins seem inaccessible, we're here to assist. Kindly provide the email address associated with your Gratowin account, and we will promptly investigate the matter and ensure you can enjoy the full extent of your welcome bonus.
Ensuring a positive and enjoyable experience for our players is our utmost priority. Your feedback is invaluable in helping us improve and continue to provide the best possible service.
Thank you once again for bringing this to our attention. We look forward to resolving this for you and hope you find many hours of joy in our games.
Warmest regards,
GratoWin Casino Support
JagElias(Question owner)Level 4
1TerribleCopied
Don't suppose to work
I found it strange that they didn't have the responsibility to help me and instead told me that they don't support my region
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Just to let you know that the free spin sign up bonus is not free. I couldn't find "50 freespins" however found one lot of 20 and two lots of fifteen freespins which equals fifty. I played 20 and was asked to make a deposit to keep playing.
Dear Linkyd00s,
Thank you for reaching out and sharing your experience with us. We sincerely appreciate you choosing our casino for your gaming adventures.
We understand your confusion regarding the sign-up bonus and apologize for any inconvenience caused. Our intention with the welcome bonus is to give our new players a delightful introduction to our most beloved games without the necessity for an initial deposit.
To clarify, the welcome package indeed offers a total of 50 free spins, allocated as 20 free spins on Pyramid Spin, 15 free spins on Demon Diamond, and 15 free spins on Scratch King. For easy access to your free spins and other bonuses, please click on the Gift icon located in the top left corner of the lobby.
Further details regarding our promotions can be found in the promotions section of our website at https://secure.gratowin.com/#/help/promotions.
If you've encountered any issues or if the remaining free spins seem inaccessible, we're here to assist. Kindly provide the email address associated with your Gratowin account, and we will promptly investigate the matter and ensure you can enjoy the full extent of your welcome bonus.
Ensuring a positive and enjoyable experience for our players is our utmost priority. Your feedback is invaluable in helping us improve and continue to provide the best possible service.
Thank you once again for bringing this to our attention. We look forward to resolving this for you and hope you find many hours of joy in our games.
Warmest regards,
GratoWin Casino Support
Don't suppose to work
I found it strange that they didn't have the responsibility to help me and instead told me that they don't support my region