I've never had a problem with this casino but I went to withdrawal $75 with no bonus and it was cancelled by them. I went to help desk they sent to upper management which was hours ago just to find out they deactivated my account. None of these actions seem honorable.
Previous reviews by Matizen
3.6Jul 02, 2021Copied
Bizzybeatz123(Question owner)Level 1United States
1TerribleCopied
Scam Warming
I put 25 dollars in btc, never showed up. I've contacted them numerous times about this and prior verification, never received any response. SCAM!!!!!!
After checking our system using the email address you provided, we were unable to locate any player account associated with those login details. Could you please verify your login information and provide the correct details to the site administrator so that we can locate your account and review it before responding to your complaint posted here?
Unfortunately, at this point, we cannot confirm that you have an account at our Casino. As soon as we receive the correct login information, we will be able to review your account, determine what happened, and provide a response to your complaint.
Thank you for your understanding!
Kind Regards George Moore Casino Adrenaline Management
Travis32(Question owner)Level 7
3AverageCopied
Fun but frustrating
I had a really mixed experience with this online casino. On the positive side, I managed to win $8,000, the games were fun, ran smoothly with no lag, and their VIP program seems well structured and rewarding. However, when I went to cash out, things became frustrating. Even though I deposited with crypto, I was told I had to complete full verification, so I submitted all my documents and waited the quoted five business days. On the fifth day I finally received an email saying that, because it was a crypto deposit, verification wasn’t actually required. After that it took over two hours with live chat to reach someone who could give me a clear answer, only to then learn I’m limited to withdrawing $1,300 per week due to my VIP level. I understand withdrawal limits and VIP tiers, but the conflicting information and time spent dealing with support really took away from what should have been a great winning experience.
Kmitza(Question owner)Level 2
4Very GoodCopied
Too long waiting on KYC
Overall casino is good, easy to make those bonuEs, Good rtp, good games. Only the problem is KYC like with every other casino, the kyc proccess is purposefully long, so you gamble your winning before you can actually withdrawal. My recomendation:
adrenalinr staff, make your kyc automatically. Automate that proccess like everyother casino. Im still waiting for my kyc, did security deposit, uploaded the ids and pictures right away but still waiting.. really bad waiting time.
Alexandra1102(Question owner)Suspended
1TerribleCopied
They are scammers.
My experiences here with this casino are quite honestly such that at first glance everything looks great, that they have good bonuses and it's just a very profitable casino and a great chance to win, yes I thought so too, but the reality is completely different, it just happened to me that I withdrew money and then I played another deposit, that I deposited money and suddenly 50 euros just disappeared from my account while playing, you just lost it, no one explained it to me!! Then when I took part in the competition for 100 free spins a few days ago and I was among the winners, they simply didn't give me any reward, they simply didn't give me a prize, you try to win the competition and when you win, no one talks to anyone, support, not even the manager, no one, just no one was interested in helping me and this really seems like a big letdown to me, everything that happened, so I say at first glance it looks like a great casino but the reality is completely different!
Upon checking your account, we found that you played with the 100% deposit bonus + 100 free spins on a deposit of €39.82. The deposit bonus and free spins are processed separately, and you should activate the free spins after you finish playing with the deposit bonus.
When you started to play with the deposit bonus, you also activated the free spins, combining the two promotions. Winnings from the free spins were €2.40, and since the promotions were combined, these winnings became part of the bonus. After you completed the wagering requirements for your bonus, the system automatically removed the bonus amount of €39.82, leaving €7.82 in winnings on your balance.
https://www.casinoadrenaline.com/bonus-terms
1.19 Bonus amount will be removed automatically once the wagering is complete.
Please be advised that when using a bonus that includes additional free spins, the free spins are processed as a separate bonus and should be used after finishing the deposit bonus.
Since you were not familiar with this rule and combined the promotions by activating the free spins along with the deposit bonus, I have made an exception and processed another 100 free spins for your account.
Please log in to your account and enjoy the free spins.
Good luck!
Kind Regards George Moore Casino Adrenaline Management
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Can't withdraw them they deactivated my account
I've never had a problem with this casino but I went to withdrawal $75 with no bonus and it was cancelled by them. I went to help desk they sent to upper management which was hours ago just to find out they deactivated my account. None of these actions seem honorable.
Scam Warming
I put 25 dollars in btc, never showed up. I've contacted them numerous times about this and prior verification, never received any response. SCAM!!!!!!
Hi Bizzybeatz123,
I hope you are doing well and staying safe.
After checking our system using the email address you provided, we were unable to locate any player account associated with those login details. Could you please verify your login information and provide the correct details to the site administrator so that we can locate your account and review it before responding to your complaint posted here?
Unfortunately, at this point, we cannot confirm that you have an account at our Casino. As soon as we receive the correct login information, we will be able to review your account, determine what happened, and provide a response to your complaint.
Thank you for your understanding!
Kind Regards
George Moore
Casino Adrenaline Management
Fun but frustrating
I had a really mixed experience with this online casino. On the positive side, I managed to win $8,000, the games were fun, ran smoothly with no lag, and their VIP program seems well structured and rewarding. However, when I went to cash out, things became frustrating. Even though I deposited with crypto, I was told I had to complete full verification, so I submitted all my documents and waited the quoted five business days. On the fifth day I finally received an email saying that, because it was a crypto deposit, verification wasn’t actually required. After that it took over two hours with live chat to reach someone who could give me a clear answer, only to then learn I’m limited to withdrawing $1,300 per week due to my VIP level. I understand withdrawal limits and VIP tiers, but the conflicting information and time spent dealing with support really took away from what should have been a great winning experience.
Too long waiting on KYC
Overall casino is good, easy to make those bonuEs, Good rtp, good games. Only the problem is KYC like with every other casino, the kyc proccess is purposefully long, so you gamble your winning before you can actually withdrawal. My recomendation:
adrenalinr staff, make your kyc automatically. Automate that proccess like everyother casino. Im still waiting for my kyc, did security deposit, uploaded the ids and pictures right away but still waiting.. really bad waiting time.
They are scammers.
My experiences here with this casino are quite honestly such that at first glance everything looks great, that they have good bonuses and it's just a very profitable casino and a great chance to win, yes I thought so too, but the reality is completely different, it just happened to me that I withdrew money and then I played another deposit, that I deposited money and suddenly 50 euros just disappeared from my account while playing, you just lost it, no one explained it to me!! Then when I took part in the competition for 100 free spins a few days ago and I was among the winners, they simply didn't give me any reward, they simply didn't give me a prize, you try to win the competition and when you win, no one talks to anyone, support, not even the manager, no one, just no one was interested in helping me and this really seems like a big letdown to me, everything that happened, so I say at first glance it looks like a great casino but the reality is completely different!
Hi Alexandra1102,
Hope you are well and safe,
Upon checking your account, we found that you played with the 100% deposit bonus + 100 free spins on a deposit of €39.82. The deposit bonus and free spins are processed separately, and you should activate the free spins after you finish playing with the deposit bonus.
When you started to play with the deposit bonus, you also activated the free spins, combining the two promotions. Winnings from the free spins were €2.40, and since the promotions were combined, these winnings became part of the bonus. After you completed the wagering requirements for your bonus, the system automatically removed the bonus amount of €39.82, leaving €7.82 in winnings on your balance.
https://www.casinoadrenaline.com/bonus-terms
1.19 Bonus amount will be removed automatically once the wagering is complete.
Please be advised that when using a bonus that includes additional free spins, the free spins are processed as a separate bonus and should be used after finishing the deposit bonus.
Since you were not familiar with this rule and combined the promotions by activating the free spins along with the deposit bonus, I have made an exception and processed another 100 free spins for your account.
Please log in to your account and enjoy the free spins.
Good luck!
Kind Regards
George Moore
Casino Adrenaline Management