Overall casino is good, easy to make those bonuEs, Good rtp, good games. Only the problem is KYC like with every other casino, the kyc proccess is purposefully long, so you gamble your winning before you can actually withdrawal. My recomendation:
adrenalinr staff, make your kyc automatically. Automate that proccess like everyother casino. Im still waiting for my kyc, did security deposit, uploaded the ids and pictures right away but still waiting.. really bad waiting time.
Alexandra1102(Question owner)Suspended
1TerribleCopied
They are scammers.
My experiences here with this casino are quite honestly such that at first glance everything looks great, that they have good bonuses and it's just a very profitable casino and a great chance to win, yes I thought so too, but the reality is completely different, it just happened to me that I withdrew money and then I played another deposit, that I deposited money and suddenly 50 euros just disappeared from my account while playing, you just lost it, no one explained it to me!! Then when I took part in the competition for 100 free spins a few days ago and I was among the winners, they simply didn't give me any reward, they simply didn't give me a prize, you try to win the competition and when you win, no one talks to anyone, support, not even the manager, no one, just no one was interested in helping me and this really seems like a big letdown to me, everything that happened, so I say at first glance it looks like a great casino but the reality is completely different!
Upon checking your account, we found that you played with the 100% deposit bonus + 100 free spins on a deposit of €39.82. The deposit bonus and free spins are processed separately, and you should activate the free spins after you finish playing with the deposit bonus.
When you started to play with the deposit bonus, you also activated the free spins, combining the two promotions. Winnings from the free spins were €2.40, and since the promotions were combined, these winnings became part of the bonus. After you completed the wagering requirements for your bonus, the system automatically removed the bonus amount of €39.82, leaving €7.82 in winnings on your balance.
https://www.casinoadrenaline.com/bonus-terms
1.19 Bonus amount will be removed automatically once the wagering is complete.
Please be advised that when using a bonus that includes additional free spins, the free spins are processed as a separate bonus and should be used after finishing the deposit bonus.
Since you were not familiar with this rule and combined the promotions by activating the free spins along with the deposit bonus, I have made an exception and processed another 100 free spins for your account.
Please log in to your account and enjoy the free spins.
Good luck!
Kind Regards George Moore Casino Adrenaline Management
MTTYICE(Question owner)Level 1United States
1TerribleCopied
I wish I could give it lower because that's what it deserves
Man, I've been reading some reviews on here and they're all right. I was just playing and I did the 150 bonus. I still had like 50 bucks in there and right out of nowhere they come and take all of it but $.60 how is that considered even part of a bonus when they remove it during gameplay it should be at the end that's a scam and should be illegal because they're knowingly doing it and have their system rigged to work that way. I've seen some stuff before, but thats just wrong. The worst part is they know it and they keep doing it. I know they say our system. Well, who made the system work that way you guys did I'm gonna file a complaint about this because enough is enough. Leave me with $.60.
Unfortunately, we haven't received the requested valid login information, which means we're unable to access your account and provide a thorough response to your complaint.
Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns.
If you're willing to provide your login information with the site administrator further details, we'd be more than happy to assist you further.
Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns.
Kind Regards George Moore Casino Adrenaline Management
Ferris1(Question owner)Level 0United States
1TerribleCopied
Deceptive and misleading service
I signed up and took 100 free spin bonus, which I neted $40 that had to be turned into $1600 for $50 cash out. That was bad enough then I went to fill out my general profile information for verification. It's funny how they'll let people from the US play, but you can't select the United States under the country list. So I contact support they told me I didn't have to do verification and to skip it and just submit verification deposit. I even reiterated to the guy that I was from the United States. He said it was fine and that after I made my deposit, I could play on it. But just not the $50 for withdrawl. So I tried to withdraw several times they kept on rejecting me then I get an email saying I have to provide all that information that I was told I didn't have to That's considered deceptive and knowingly trying to defraud somebody for financial gain. Your customer service agents don't know squat. That guy should be fired for one and you guys tell me to be patient. I don't have patience for stupidity. Nor do I have a problem contacting your licensing authority. And also yes, they do take away the deposit bonus right out of nowhere in the middle of gameplay that's pretty fishy right there because they try to leave you almost with nothing so you don't have a chance. I do have verifiable proof of my conversation with your agents and they're deceptive ways
Thank you for taking the time to share your feedback and login information with us!
Upon reviewing your account, we found that you generated winnings from one of our welcome bonuses on 27th November. Every bonus has its own rules, and for this particular one the requirements were 40x wagering and a $50 max cashout limit.
After completing the wagering requirements, you submitted a withdrawal request. However, the request was rejected due to the need for account verification, as we detected something suspicious associated with your account. You were correctly informed that in order to proceed with the withdrawal, you needed to make a verification deposit, but you also needed to successfully complete the account verification process itself. This was the reason your next two withdrawal requests were also rejected. In the meantime, while your withdrawal was pending, the deposit was lost through gameplay.
As soon as we received your documents, your account was successfully verified. Additionally, as we can see, you were able to withdraw your winnings on the same day.
Regarding your complaint about communication with our support team, we sincerely apologize for the misunderstanding. Although the request for a verification deposit was valid, it should have been clearly explained that account verification approval was required as well. We will provide additional training to improve communication and ensure clarity in future interactions.
Thank you for your understanding, and we apologize for the inconvenience!
Kind Regards George Moore Casino Adrenaline Management
BirdsAintReal(Question owner)Level 4
1TerribleCopied
Ummmm what?
I am failing to understand how a casino can offer a match bonus, in this case 200%, and then scrub the funds from your balance mid game because you have depleted your original deposit amount while gambling.
Why offer a bonus? what could the purpose of offering the bonus be in such a case other than to bait you into depositing while lowering the payout options for the player.
Sure, it's in the T&Cs, but it isn't on the mailer and if you play at other online casinos that are not as shady as this, you wouldn't expect it to be practice.
This casino sucks dog d@&k.
Casino Adrenaline, enjoy the $10 deposit ya theiving rats.
Thank you for taking the time to share your feedback and login information with us!
Upon reviewing your account, we found that you played with one of our deposit bonuses with low wagering requirements. After you fulfilled the wagering requirements, the system automatically removed the bonus amount.
https://www.casinoadrenaline.com/bonus-terms
1.19 Bonus amount will be removed automatically once the wagering is complete.
We understand your point of view regarding the automatic removal of the bonus amount, but this is how the system is designed to work at Casino Adrenaline.
After further reviewing your account, and considering the fact that your winnings were almost the same as the bonus amount that was removed after completing the wagering requirements, I have added a free chip to your account.
Please log in to your account and play with the free chip.
Thank you for your understanding, and we apologize for the inconvenience!
Kind Regards George Moore Casino Adrenaline Management
Level 
Casinos 
Bonuses
1,170
4
3
Player Type:
Wagering:
Min. deposit:
Max cash out:
Game types:
Thank you! Your feedback was successfully submitted.
Valid until:
Expired
Too long waiting on KYC
Overall casino is good, easy to make those bonuEs, Good rtp, good games. Only the problem is KYC like with every other casino, the kyc proccess is purposefully long, so you gamble your winning before you can actually withdrawal. My recomendation:
adrenalinr staff, make your kyc automatically. Automate that proccess like everyother casino. Im still waiting for my kyc, did security deposit, uploaded the ids and pictures right away but still waiting.. really bad waiting time.
They are scammers.
My experiences here with this casino are quite honestly such that at first glance everything looks great, that they have good bonuses and it's just a very profitable casino and a great chance to win, yes I thought so too, but the reality is completely different, it just happened to me that I withdrew money and then I played another deposit, that I deposited money and suddenly 50 euros just disappeared from my account while playing, you just lost it, no one explained it to me!! Then when I took part in the competition for 100 free spins a few days ago and I was among the winners, they simply didn't give me any reward, they simply didn't give me a prize, you try to win the competition and when you win, no one talks to anyone, support, not even the manager, no one, just no one was interested in helping me and this really seems like a big letdown to me, everything that happened, so I say at first glance it looks like a great casino but the reality is completely different!
Hi Alexandra1102,
Hope you are well and safe,
Upon checking your account, we found that you played with the 100% deposit bonus + 100 free spins on a deposit of €39.82. The deposit bonus and free spins are processed separately, and you should activate the free spins after you finish playing with the deposit bonus.
When you started to play with the deposit bonus, you also activated the free spins, combining the two promotions. Winnings from the free spins were €2.40, and since the promotions were combined, these winnings became part of the bonus. After you completed the wagering requirements for your bonus, the system automatically removed the bonus amount of €39.82, leaving €7.82 in winnings on your balance.
https://www.casinoadrenaline.com/bonus-terms
1.19 Bonus amount will be removed automatically once the wagering is complete.
Please be advised that when using a bonus that includes additional free spins, the free spins are processed as a separate bonus and should be used after finishing the deposit bonus.
Since you were not familiar with this rule and combined the promotions by activating the free spins along with the deposit bonus, I have made an exception and processed another 100 free spins for your account.
Please log in to your account and enjoy the free spins.
Good luck!
Kind Regards
George Moore
Casino Adrenaline Management
I wish I could give it lower because that's what it deserves
Man, I've been reading some reviews on here and they're all right. I was just playing and I did the 150 bonus. I still had like 50 bucks in there and right out of nowhere they come and take all of it but $.60 how is that considered even part of a bonus when they remove it during gameplay it should be at the end that's a scam and should be illegal because they're knowingly doing it and have their system rigged to work that way. I've seen some stuff before, but thats just wrong. The worst part is they know it and they keep doing it. I know they say our system. Well, who made the system work that way you guys did I'm gonna file a complaint about this because enough is enough. Leave me with $.60.
Hi MTTYICE,
Hope you are well and safe,
Unfortunately, we haven't received the requested valid login information, which means we're unable to access your account and provide a thorough response to your complaint.
Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns.
If you're willing to provide your login information with the site administrator further details, we'd be more than happy to assist you further.
Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns.
Kind Regards
George Moore
Casino Adrenaline Management
Deceptive and misleading service
I signed up and took 100 free spin bonus, which I neted $40 that had to be turned into $1600 for $50 cash out. That was bad enough then I went to fill out my general profile information for verification. It's funny how they'll let people from the US play, but you can't select the United States under the country list. So I contact support they told me I didn't have to do verification and to skip it and just submit verification deposit. I even reiterated to the guy that I was from the United States. He said it was fine and that after I made my deposit, I could play on it. But just not the $50 for withdrawl. So I tried to withdraw several times they kept on rejecting me then I get an email saying I have to provide all that information that I was told I didn't have to That's considered deceptive and knowingly trying to defraud somebody for financial gain. Your customer service agents don't know squat. That guy should be fired for one and you guys tell me to be patient. I don't have patience for stupidity. Nor do I have a problem contacting your licensing authority. And also yes, they do take away the deposit bonus right out of nowhere in the middle of gameplay that's pretty fishy right there because they try to leave you almost with nothing so you don't have a chance. I do have verifiable proof of my conversation with your agents and they're deceptive ways
Hi Ferris1,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us!
Upon reviewing your account, we found that you generated winnings from one of our welcome bonuses on 27th November. Every bonus has its own rules, and for this particular one the requirements were 40x wagering and a $50 max cashout limit.
After completing the wagering requirements, you submitted a withdrawal request. However, the request was rejected due to the need for account verification, as we detected something suspicious associated with your account. You were correctly informed that in order to proceed with the withdrawal, you needed to make a verification deposit, but you also needed to successfully complete the account verification process itself. This was the reason your next two withdrawal requests were also rejected. In the meantime, while your withdrawal was pending, the deposit was lost through gameplay.
As soon as we received your documents, your account was successfully verified. Additionally, as we can see, you were able to withdraw your winnings on the same day.
Regarding your complaint about communication with our support team, we sincerely apologize for the misunderstanding. Although the request for a verification deposit was valid, it should have been clearly explained that account verification approval was required as well. We will provide additional training to improve communication and ensure clarity in future interactions.
Thank you for your understanding, and we apologize for the inconvenience!
Kind Regards
George Moore
Casino Adrenaline Management
Ummmm what?
I am failing to understand how a casino can offer a match bonus, in this case 200%, and then scrub the funds from your balance mid game because you have depleted your original deposit amount while gambling.
Why offer a bonus? what could the purpose of offering the bonus be in such a case other than to bait you into depositing while lowering the payout options for the player.
Sure, it's in the T&Cs, but it isn't on the mailer and if you play at other online casinos that are not as shady as this, you wouldn't expect it to be practice.
This casino sucks dog d@&k.
Casino Adrenaline, enjoy the $10 deposit ya theiving rats.
Hi BirdsAintReal,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us!
Upon reviewing your account, we found that you played with one of our deposit bonuses with low wagering requirements. After you fulfilled the wagering requirements, the system automatically removed the bonus amount.
https://www.casinoadrenaline.com/bonus-terms
1.19 Bonus amount will be removed automatically once the wagering is complete.
We understand your point of view regarding the automatic removal of the bonus amount, but this is how the system is designed to work at Casino Adrenaline.
After further reviewing your account, and considering the fact that your winnings were almost the same as the bonus amount that was removed after completing the wagering requirements, I have added a free chip to your account.
Please log in to your account and play with the free chip.
Thank you for your understanding, and we apologize for the inconvenience!
Kind Regards
George Moore
Casino Adrenaline Management