I bought a bonus from the shop, why didn't I get it?

Hey!

Thanks for reaching out. So, here's the deal: some of the bonuses in our shop are manual bonuses, which means they have to be approved by the casino manager. That might take a bit longer. They have some requirements you need to meet in order to activate the bonus. Before buying a bonus, it's a good idea to check the casino's Terms and Conditions to make sure you're eligible to use it. Hang in there, and if you have any more questions, feel free to ask! 

I think I've got an alternative answer here. Make sure you check your email for the bonus and or email from Chipy. Also, make sure you have access to the email address you used for registration. 

You need to wait till they accept it and you will be emailed

Patience is all i can tell you. They will get to you its just not as fast as we sometimes hoped. 

Dont worry Chipy team will find you if you will have placed an order if you have followed all T&C. Have you checked that your level is accordance with shop items? Its very necessary e.g you placed an order of $100 but your level is 4 then in this case you will not be eligible.