Chipy’s Exclusive Interview with BigDeal Partners’ Brand Manager - Olena Klymenko

Chipy spoke with Olena Klymenko, Brand Manager at BigDeal Partners, to learn more about the ideas and principles guiding OnlyWin Casino. The conversation offered a closer look at the team behind the brand and the direction they’re working toward.

Chipy: Thank you for agreeing to take this interview. Can you walk us through your current Welcome Offer and what new players should consider before claiming it?

Olena Klymenko: At OnlyWin Casino, we currently offer new players up to 370% in bonuses across their first three deposits, which can total up to C$3000, along with 210 Free Spins. It’s a great way to get started. 

We always recommend taking a moment to review the bonus terms before claiming it. Like most offers, there are wagering requirements, game restrictions, and time limits to keep in mind. 

The Free Spins are tied to specific slots, and any winnings from them must also be wagered. As long as players understand how it works, it’s a good way to explore the platform with some added value.

Chipy: How do you differentiate yourself in a highly competitive online casino landscape?

Olena: That’s something we think about constantly. There are many online casinos out there, so standing out means offering more than just bonuses. At OnlyWin Casino, we focus on creating an experience that keeps players coming back - fast and free withdrawals, responsive customer support, and a site that works smoothly on both desktop and mobile. 

Instead of overwhelming players with thousands of games, we carefully select titles that people genuinely enjoy. And we listen, player feedback isn’t just collected, it actively shapes our roadmap. What truly sets us apart is our commitment to building long-term trust, not just grabbing attention with flashy promos. It’s a slower approach, but it pays off in loyalty.

Chipy: How do you gather and act on player feedback when improving site features or bonus structures?

Olena: Player feedback really shapes a lot of what we do at OnlyWin Casino. Our support and community teams constantly keep a close eye on what players are saying, whether it’s through direct messages, social media, or even casual chats during support interactions. It’s not just about dealing with issues; we pay attention to what players enjoy, what doesn’t quite make sense to them, and what they feel could be better.

We take every comment from users into consideration. For example, players find a bonus too complicated or difficult to unlock - we meet with the promotion team and decide whether the structure needs to be made clearer and the rates more realistic. And if it concerns the site itself, for example, requests for faster payouts or a more transparent loyalty program, these conversations directly affect our development.

Chipy: What does your loyalty or retention system look like, and how do you keep returning players engaged?

Olena: We have a twenty-level loyalty structure that rewards consistent play. The more active you are, the more bonuses you get. This includes things like Exclusive Bonuses, Free Spins, faster withdrawals, a personal manager and real-life trips to exotic islands. 

In addition, we keep players engaged with regular promotions, seasonal campaigns and exclusive bonuses at social networks. For example, recently we have added a VIP club to the platform where top players can unlock premium rewards and receive truly exclusive offers. But what really keeps players coming back is that we listen. We are always in touch with our loyal users to find out what works, what is getting old and what they would like to see more of. If something doesn’t feel right, we change it.

Chipy: What criteria guide your selection of games and providers on the platform?

Olena: We mainly work with the world's leading providers that have proven their worth and reputation. But when it comes to evaluating a new provider, we take into account several factors: licensing and reputation first and foremost, we only work with projects that are fully certified and known for their fair and safe gameplay. 
In addition, we take into account game mechanics, design quality, mobile performance and exciting content. And, of course, account analytics - what exactly our players like, where they spend their time and what types of games are trending. At OnlyWin Casino, we care about a good balance. Some players like classic Slots or Roulette, while others prefer the latest releases with many features or real-time games. Therefore, a key factor in evaluating a provider is including the product showcase.

Chipy: What are some of the most-requested features you've implemented or plan to introduce soon?

Olena: Some of the most-expected features we’ve already implemented recently is VIP Club. 

The club’s key benefits include daily cashbacks on your deposit, additional weekly bonuses and loyalty points. Club members will also be able to access VIP bonuses and tournaments, collect gift cards and tickets to real-world sporting and cultural events. 

Looking ahead, we’re working on a few exciting additions based directly on player requests. One of them is a personalized list of recommended games. The list will be based on the player’s preferences. We’re also currently working on updating the number of exclusive tournaments and their availability. 

At the heart of everything is our goal to make the platform seamless, fair and rewarding not just when you join, but every time you come back. And that means constantly evolving based on what our community actually wants, not just what we think they need.

Chipy: How do you balance security measures with user convenience, particularly in verification and withdrawals?

Olena: Of course, security should come first. It certainly does, but we also know that if the process feels unpleasant, it spoils the overall experience. That’s why at OnlyWin Casino we really tried to find the right balance between security and not causing any hassle for players. For example, our verification process is quite simple. Players fill out a short registration form and receive instant account confirmation. 

Of course, our analytics department carefully checks the required data and verifies the user, but we don’t believe in dragging people through uncomfortable and long steps. The same goes for withdrawals. Once a player’s account has been verified, we aim to process their payouts as quickly as possible, usually within a few hours. And if there are ever any delays, we explain them transparently. People appreciate being kept informed.

Chipy: How do you see regulatory shifts shaping the future of online casinos, and how is OnlyWin preparing?

Olena: We believe that the future is one of increased transparency, greater accountability and stronger player protection, which we fully support. This encourages operators to raise their standards, which ultimately benefits everyone. We have already invested in improved responsible gaming tools, streamlined KYC processes and strengthened data security. Not only because it is a necessity, but also because it is the right thing to do. We already offer players a licensed product, keeping a close eye on emerging licensing frameworks in regulated markets, so we can expand responsibly.

Chipy: Is mobile optimization a key focus for you, and how does the mobile experience differ from desktop play, if at all?

Olena: Both versions have a high level of usability. However, mobile optimization is a key priority, of course, since most of the world today uses mobile internet. Including the casino is always in the player's pocket. We have developed our mobile platform to provide the same high-quality experience as the desktop version, with smooth gameplay, full functionality and quick access to all features. The main difference is the added convenience of playing anytime, anywhere.

Chipy: Anything exciting on the horizon for OnlyWin that you'd like to share with Chipy readers?

Olena: Today we are preparing the launch of several new activities and exclusive promotions, as well as several features that will improve the gaming experience. Such as expanding the VIP club functionality, game recommendations and, of course, accelerated processes for withdrawing winnings on the platform. Follow the updates on the gaming platform, and also subscribe to OnlyWin Сasino social networks. We offer our gaming community exclusive weekly bonuses.

Our thanks to Olena Klymenko for taking the time to speak with us. For readers interested in how OnlyWin Casino continues to evolve, the platform’s updates and announcements can be followed directly through its official channels.