✴️Update 3/30/26: Tried to make a withdrawal and they are claiming I couldn’t play blackjack with my comp points. NO WHERE UNDER THEIR TERMS & CONDITIONS DOES IT SAY I CANNOT PLAY BLACKJACK WITH MY OWN COMP POINTS. I’ve spent so much money on this site and now they want to deny me of my winnings because they claim blackjack can’t be played with comp points. I even read the terms & conditions before I played and support can’t even back up what he’s saying. He only shows me screenshots of promotions and their rules that I can already see for myself under the bonuses, but he can’t show me where using comp points can’t be used for blackjack. Now I will wait more than 24 hours for my VIP host to even get back to me because they are so slow.
I started playing on this site a couple weeks ago. They have really good bonus matches, but good luck cashing out on any of them. The games seem extremely hard to win a decent amount at. Support chat is horribly slow and you can never talk to a manager or someone in charge. I email my VIP host and it takes her a whole day or longer to even get back to me. I continually get on chat to ask to please have my VIP manager get back to me and all they tell me is to kindly keep waiting. It says under the VIP program that I should have been getting 20% instant cash back on every deposit that I made. Well, every time I made a deposit, and I would go on chat and ask for a free chip, they would always say that there wasn’t one available and whatever I had available would be under my coupons. The only thing I ever had under my coupon section was a lousy 25 cheap, free spins. I didn’t know this until yesterday about the instant 20% cash back after looking at some stuff on their site. I feel like I have been scammed because when I went on chat to ask for a free chip every time after depositing hundreds, close to thousands of dollars, I should have been getting 20% instant cash back the whole time. Not only did support not tell me this, but when I asked my VIP manager about it, she’s still waiting to get back to me since two days ago. I never cashed out from this site. Not sure how the verification process would go, or how long it would take to actually get paid. All I know is that I am extremely stressed out and frustrated with being a loyal customer, depositing a lot of money, never winning and my VIP manager taking forever to return any emails. I would advise staying away from this site and any of their sista sites. There are much better options out there.
After waiting to hear from my VIP manager she did credit my account with 20% of my losses. It’s a shame that they didn’t automatically do this from the start without me having to bring it to their attention. It states it right under the VIP section so why didn’t I get it when I asked for cash back the very first time before I even found out that I should have been getting 20% the whole time?? They should know this is one of their policies on this site!I If I never would have proved to them that they owed me instant cash back from all my deposits I never would have received it! Trying to scam me. So disgusting. I've attached a screenshot of their comp points terms and conditions. Nowhere does it say I couldn't play blackjack.
Muhfugga(Question owner)Level 3United States
3AverageCopied
Bonus worked, playthrough far far away beyond my reach.
The NDB was sizable but maybe my luck wasn't. I got gready and impatient however. Like most casinos I wish there was a smaller min deposit bonus for us poor folks who want to be just a little poorer. Game selection was small it lacks a good way to sort them. Other than that I wish I could have made the playthrough to review the cash out, because really that's what matters.
pinktaco(Question owner)Level 5United States
3AverageCopied
The playthough requirement
Honestly the playthrough requirement could be a little lower for the new player bonus and rtp could be a lot better than what it is
Danny8497(Question owner)Level 4United States
3AverageCopied
Not terrible not the best
Definitely not the worst I have tried grate sign up bonuses dose hit just never liked those games they have
KeiaD(Question owner)Level 5
5ExcellentCopied
Had fun!
As with most casinos, if your winning, your having fun. If your not winning, a lot of people like to say the game is rigged and everything else. I have to say, I myself am guilty of the same a few times before. Now if your lucky enough to find a Casino willing to start you off with free spins or coins, I feel one would appreciate it more. Whether they're winning or not. That's in a perfect world, right? Overall, Dream Royale Casino was for me, a pretty fun experience. I started out with a no wagering bonus. The same they gift every new player with and I had a really good time. There were the highs and lows in winning, then losing. I didn't win anything in the end but guess what, I didn't get that "the game is rigged" feeling either. It's was simply, a good time!
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❌What a nightmare! Beware!
✴️Update 3/30/26: Tried to make a withdrawal and they are claiming I couldn’t play blackjack with my comp points. NO WHERE UNDER THEIR TERMS & CONDITIONS DOES IT SAY I CANNOT PLAY BLACKJACK WITH MY OWN COMP POINTS. I’ve spent so much money on this site and now they want to deny me of my winnings because they claim blackjack can’t be played with comp points. I even read the terms & conditions before I played and support can’t even back up what he’s saying. He only shows me screenshots of promotions and their rules that I can already see for myself under the bonuses, but he can’t show me where using comp points can’t be used for blackjack. Now I will wait more than 24 hours for my VIP host to even get back to me because they are so slow.
I started playing on this site a couple weeks ago. They have really good bonus matches, but good luck cashing out on any of them. The games seem extremely hard to win a decent amount at. Support chat is horribly slow and you can never talk to a manager or someone in charge. I email my VIP host and it takes her a whole day or longer to even get back to me. I continually get on chat to ask to please have my VIP manager get back to me and all they tell me is to kindly keep waiting. It says under the VIP program that I should have been getting 20% instant cash back on every deposit that I made. Well, every time I made a deposit, and I would go on chat and ask for a free chip, they would always say that there wasn’t one available and whatever I had available would be under my coupons. The only thing I ever had under my coupon section was a lousy 25 cheap, free spins. I didn’t know this until yesterday about the instant 20% cash back after looking at some stuff on their site. I feel like I have been scammed because when I went on chat to ask for a free chip every time after depositing hundreds, close to thousands of dollars, I should have been getting 20% instant cash back the whole time. Not only did support not tell me this, but when I asked my VIP manager about it, she’s still waiting to get back to me since two days ago. I never cashed out from this site. Not sure how the verification process would go, or how long it would take to actually get paid. All I know is that I am extremely stressed out and frustrated with being a loyal customer, depositing a lot of money, never winning and my VIP manager taking forever to return any emails. I would advise staying away from this site and any of their sista sites. There are much better options out there.
After waiting to hear from my VIP manager she did credit my account with 20% of my losses. It’s a shame that they didn’t automatically do this from the start without me having to bring it to their attention. It states it right under the VIP section so why didn’t I get it when I asked for cash back the very first time before I even found out that I should have been getting 20% the whole time?? They should know this is one of their policies on this site!I If I never would have proved to them that they owed me instant cash back from all my deposits I never would have received it! Trying to scam me. So disgusting. I've attached a screenshot of their comp points terms and conditions. Nowhere does it say I couldn't play blackjack.
Bonus worked, playthrough far far away beyond my reach.
The NDB was sizable but maybe my luck wasn't. I got gready and impatient however. Like most casinos I wish there was a smaller min deposit bonus for us poor folks who want to be just a little poorer. Game selection was small it lacks a good way to sort them. Other than that I wish I could have made the playthrough to review the cash out, because really that's what matters.
The playthough requirement
Honestly the playthrough requirement could be a little lower for the new player bonus and rtp could be a lot better than what it is
Not terrible not the best
Definitely not the worst I have tried grate sign up bonuses dose hit just never liked those games they have
Had fun!
As with most casinos, if your winning, your having fun. If your not winning, a lot of people like to say the game is rigged and everything else. I have to say, I myself am guilty of the same a few times before. Now if your lucky enough to find a Casino willing to start you off with free spins or coins, I feel one would appreciate it more. Whether they're winning or not. That's in a perfect world, right? Overall, Dream Royale Casino was for me, a pretty fun experience. I started out with a no wagering bonus. The same they gift every new player with and I had a really good time. There were the highs and lows in winning, then losing. I didn't win anything in the end but guess what, I didn't get that "the game is rigged" feeling either. It's was simply, a good time!