Macrina G

Experience:

Macrina has 4 years in customer service, and through that, she’s developed important skills like communication, problem-solving, and flexibility. These help her connect and communicate easily with all kinds of customers.

Macrina has handled over 500 email inquiries in the gambling industry, delivering fast and effective solutions to every customer. 

She prioritizes understanding customer needs and ensuring that every interaction is not only positive but also genuinely beneficial. Her commitment to customer satisfaction is evident in her attention to detail and her ability to comprehend individual perspectives, which fosters a high level of trust.

Education:

Macrina’s interest in Psychology helps her a lot in her role in Customer Support. This gave her a better understanding of human behavior, communication, and empathy - all very useful when working with different kinds of people every day.

Macrina is skilled at building positive relationships and creating a welcoming environment for customers. 

She listens carefully and connects with people, ensuring every interaction is handled with care and professionalism.

Additional Information:

Macrina took part in the Work and Travel program, an experience that helped her grow both personally and professionally. During this time, she learned how to adapt to new environments, work with people from different cultures, and handle different situations with confidence and flexibility.