Hard vs Soft Blackjack Hands: How They Impact Your Strategy

Peter Nairn
Written byPeter Nairn
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Peter Nairn

Casino Operations Specialist
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  • Over 3 decades of experience in casino operations management, with a focus on Table Games and Slots;
  • Senior executive positions in both Native American and traditional casino markets for companies like Harrah’s New Orleans and Minnesota-based Grand Casinos;
  • Hands-on experience as trainer and dealer of multiple casino games including: Blackjack, Roulette, Craps, and more;
  • Profound knowledge of Title 31 regulations, State compacts, and Federal MICS.
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icon-calendarUpdated on Mar 28, 2025

Welcome to our article on Soft vs Hard Blackjack. Playing blackjack is a fun and exciting way to spend an evening, but one of the things that may be a bit of a challenge for a new player is in determining if you have a hard vs soft hand, and if so, how do you play each of them.

When you have finished reading this article, you will know exactly what to do with a soft hand and a hard hand and why there is a difference in how you play each of them.

What is a soft hand?

A soft hand is any hand that contains an Ace that counts as 11.  As I’m sure you know, an Ace can count as 1 or as 11.  If it counts as 11, then you have a soft hand.

Why is that a soft hand?  Because no matter what you hit it with, it will not bust.  If you hit it with a card that takes the total over 21, you simply change the value of the Ace to a 1 instead of 11, and now you have a hard hand.

Let’s take a look at a couple of examples:

You are dealt Your hand's value The Ace's value You hit it with The Ace's value now Your hand's new value is
Ace 4 Soft 15 11 King 1 Hard 15
Ace 7 Soft 18 11 6 1 Hard 14
Ace 7 Soft 18 11 Ace 11 or 1 Soft 19
Ace 3 Soft 14 11 6 11 Soft 20
Ace 2 Soft 13 11 9 1 Hard 12

What is a hard hand?

A hard hand can have two components. 

If it doesn’t have an Ace, it can be any two (or more) cards.  Queen 3 is a hard 13.  8 and 7 is a hard 15.

If it does have an Ace, the Ace must count as 1, not 11.  So Ace 6 is always going to be a soft 17.  Ace, 6 and 7 is always going to be a hard 14, because if we count the Ace as 11, the hand is over 21 as 6 + 7 + 11 = 24.

How to play a soft hand

And this is where it gets interesting.  Good Basic Strategy has a clearly defined way to play all the soft hands, based upon the player’s hand value, and the dealer’s up card.

Let’s take a look for a 6-deck shoe where the dealer hits a soft 17 (H17).

Here is the ‘how to play the soft hand and the hard hand’ information, and then the Basic Strategy chart.

How to Play Each Soft Hand

Your hand Dealer has Action to take
Soft 20 Any up card Stand
Soft 19 6 Double if allowed, Stand with everything else
Soft 18 2 through 6 Double if allowed, otherwise Stand
Soft 18 7, 8 Stand
Soft 18 9, 10, Ace Hit
Soft 17 3, 4, 5, 6 Double if allowed, otherwise Hit.  All other up cards, Hit
Soft 14, 15, 16 4, 5, 6 Double if allowed, otherwise Hit.  All other up cards, Hit
Soft 13 5, 6 Double if allowed, otherwise Hit.  All other up cards, Hit
Soft 12 Any up card A Soft 12 is a pair of Aces, so always split them

How to Play Each Hard Hand

Your hand Dealer has Action to take
18+ Any up card Stand
17 Ace Surrender if allowed, otherwise Hit.  Stand on everything else
16 2 through 6 Stand, Hit against a 7 or 8
16 9, 10, Ace Surrender if allowed, otherwise Hit
15 2 through 6 Stand, Hit against a 7 or 8
15 10, Ace Surrender if allowed, otherwise Hit 
13, 14 2 through 6 Stand, Hit against everything else
12 4, 5, 6 Stand, Hit against everything else
11 Any up card Double if allowed, otherwise Hit
10 2 through 9 Double if allowed, otherwise Hit
9 3 through 6 Double if allowed, otherwise Hit
4 - 8 Any up card Hit

6 Deck Basic Strategy, Dealer Stands on Soft 17

6 Deck Basic Strategy, Dealer Stands on Soft 17

6 Deck Basic Strategy, Dealer Hits on Soft 17

6 Deck Basic Strategy, Dealer Hits on Soft 17

Here’s the table that lists the differences between the dealer hits a soft 17, and the dealer stands on a soft 17.

Your Hand Dealer's Hand Dealer Hits Soft 17 Dealer Stands Soft 17
11 Ace Double down if allowed, otherwise Hit Hit
15 Ace Surrender if allowed, otherwise Hit Hit
17 Ace Surrender if allowed, otherwise Stand Hit
Ace, 7 2 Double if allowed, or Stand Stand
Ace, 8 6 Double if allowed, or Stand Stand
8, 8 10, Ace Surrender if allowed, otherwise Split  Split

You will notice that there are only a few differences between the two. It may make more sense for you to learn one Basic Strategy chart extremely well, and then only learn the differences between the two so you can easily slip between the S17 and H17 if you need to.

Conclusion

It may seem quite complicated at first, but once you play a little, it becomes very clear how to play a soft hand versus how to play a hard hand.

My suggestion is to you that to start, find an online site that allows you to play for free.  Please insert a link to the online sites that allow the players to play blackjack for free here.

That will allow you to practice as much as you want and it doesn’t cost you anything to learn.

Take as much time as you need to get really comfortable with the Basic Strategy charts.

And once you can easily make the decisions of how to play the soft and hard hands, you may be ready to play for real money.

And as always, good luck out there.

Hard vs Soft Blackjack FAQs

Why do dealers hit on 16 and stand on 17 in blackjack?

Blackjack has been a very popular casino game for more than two centuries.  Over that time, the rules have been refined to make the game more appealing to the players.  One of those rules that the casinos have found to be critical in making the game more fair for the players is the dealer hitting on 16 and standing on 17.  What that rule does is get the House Edge down to where the players feel they have a genuine opportunity to win, while still retaining the House Edge in the casino’s favor. 

And having a legitimate opportunity to win works for the players, and retaining the House Edge keeps the casino managers happy.

Is there any good advice that is ‘you should always do this with a hard 17, and always do that with a soft 17’?
Actually, I’ve never thought of it that way, but yes there is.  For a beginner, ‘always stand on a hard 17 and always hit a soft 17’ are pretty much ‘written in stone’ rules to live by at a blackjack table.  Once you have memorized that one, you could add ‘and double down with a soft 17 if the dealer’s up card is a 3, 4, 5, or 6’. Those ‘rules to live by’ will always stand you in good stead when playing blackjack.  Good question – and good luck!
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Peter Nairn

Peter Nairn

Casino Operations Specialist

  • Linkedin icon
  • Email icon

About Peter Nairn

  • Over 3 decades of experience in casino operations management, with a focus on Table Games and Slots;
  • Senior executive positions in both Native American and traditional casino markets for companies like Harrah’s New Orleans and Minnesota-based Grand Casinos;
  • Hands-on experience as trainer and dealer of multiple casino games including: Blackjack, Roulette, Craps, and more;
  • Profound knowledge of Title 31 regulations, State compacts, and Federal MICS.
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