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Hello,We hope this message finds you well!Unfortunately we do not accept players from your jurisdiction. Should this change in the future we will make sure to reach out to you!Kind regards,Rich Casino

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Hello,We hope this message finds you well!Our regular Sign Up offer is indeed 25 free spins, but you can cash out winnings up to 100 out of them. In order to benefit from different sign up offers, you would need to create your account via the page that advertises them. Unfortunately, since none of the offers you mentioned were added automatically when you signed up, the offers may not have been valid anymore.Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.Kind regards,Rich Casino

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Hello,We hope this message finds you well!We would like to thank you for the feedback! We strive to maintain the highest standards when it comes to our services as well as our promotions. Make sure to check out our Races as they are a fantastic way to boost your winnings!Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.Kind regards,Rich Casino

Hello,We hope this message finds you well!In regards to your deposit, you opted for the 100% cashback offer which indeed does not come with a wagering requirement. The cashback system for the first deposit is automated, so in case the house wins, you get your deposit amount credited back to your balance on the spot. The system sees the cashback offer as a bonus, since it's automated, however this is just from a technical standpoint, and does not involve an actual wagering requirement. When you contacted your account manager to inquire about withdrawing, the cashback offer was then deactivated and your funds were fully withdrawable.Once all the basic documents were approved, you placed a withdrawal request for 100, and a second withdrawal request for 404. As per our Banking Page, we shall honor one payout approval per account, per review and per week. If you submitted more withdrawal requests simultaneously, only one of the submissions shall be subject to review. Your first withdrawal request was approved, while the second one was returned to your balance.You mentioned via email that the funds from your initial withdrawal request had not reached you, so we requested a Bank Statement in order to verify this. Additionally, the Bank Statement would serve a secondary purpose in regards to your account verification. As per our Banking Page, if we require additional verification, we may ask for the following:• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;Since we did not receive the Bank Statement at the time of review for your second withdrawal request, it was declined.We have since received your Bank Statement, and your withdrawal request is currently pending review.Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.Kind regards,Rich Casino

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Hello,Thank you for reaching out to us!Kindly note that all of our games have an RTP rate between 92% and 97%, information which you can see within the pay table or info panel of each game. In case you strike out on a slot, we also have a wide array of table games and live dealer games which can surely help you boost your balance. You can always try the Races as well, as they award points for both wins and losses.Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.Kind regards,Rich Casino

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Hello, Thank you for your feedback! Make sure to check out Races and tournaments, as they will surely help you boost your balance! Additionally, our Account Managers are available 24/7, so do not hesitate to contact us on Live Chat for any deals that you want to claim or any questions that you have, we are always happy to help. We wish you the best of luck with the games and lots of winnings!Regards, Rich Casino

Hello,Thank you for reaching out to us!The 77 free spins you received were a sign up bonus. As per our Bonus Rules, once the wagering requirement is completed, the system will debit your bonus balance, and credit your cash balance with 100, the maximum cashout for the sign up bonus, which you can then withdraw. Keep in mind that only free bonuses come with a maximum cashout, any winnings that you have from a deposit, deposit bonus, or cashback are entirely yours to keep, play or withdraw.We would like to invite you online to try out our First Deposit offers, you can opt between a 200% deposit bonus or 100% cashback!Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.Kind regards,Rich Casino

Hallo,Vielen Dank für dein Feedback!Wir sind stets bemüht, unseren Spielern die besten Werbeaktionen und Dienstleistungen anzubieten, und dies schließt wettbewerbsfähige Boni ein. In Bezug auf die Umsatzanforderungen möchten wir Sie einladen, unsere Cashback-Angebote auszuprobieren, da für sie keine Umsatzanforderungen gelten.Mit freundlichen Grüßen,Rich Casino

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