Thank you for taking the time to share your feedback and login information with us!
Our software provider experienced a technical issue during maintenance, which affected some player accounts. Unfortunately, your account was among those affected, and we temporarily deactivated it until the software provider resolved the issue. After reviewing our conversation, I confirmed that you had been informed about the technical issue and the reason for the temporary deactivation of your account.
After reviewing your account, we confirmed that you played with a deposit bonus on your $30 card deposit. The bonus terms and conditions were as follows:
Bonus: 215% (107% on CC) Low Wagering + 51 Free Spins on Desert Raider
Wagering requirement: 5x Deposit + Bonus
Minimum deposit: $20
Maximum cashout: 5x Deposit
Maximum bet per hand: $20
One bonus per player
Allowed games: Non-progressive slots only
Since the maximum cashout for this bonus is limited to 5x the deposit amount, our software provider has credited $150.00 in winnings back to your account. Your account has now been reactivated.
Please refrain from playing with these winnings and proceed with the withdrawal process after completing the required account verification.
Additionally, before you can withdraw your winnings, you must verify your account and card.
To complete the verification process, please log in to your account and upload the required documents.
You can find the full details in our Terms and Conditions, Section 9.5, which states that verification documents may be requested before your first withdrawal and occasionally thereafter to ensure account security.
9.5. Verification requirements
The specific documents required depend on whether account verification or credit/debit card verification is needed.
a. Account verification:
The front and back of your ID card, driver's license, or passport.
A selfie of yourself holding your ID card, driver's license, or passport.
b. Credit/debit card verification:
The front and back of any credit or debit cards used to make deposits at the casino.
A utility bill (for example, gas, electricity, water, or telephone) showing your name and the address registered with us. If you do not have a utility bill in your name, you may provide a bank statement instead.
A selfie of yourself holding your card.
Thank you for your understanding, and we sincerely apologize for the inconvenience caused by this technical issue!
300ドル以上が消えた!
今朝、残高がゼロに近づくにつれて、300ドル以上が消えてしまった。
私はすぐにサポートに連絡を取りました(下のスクリーンショットはチャットの様子です)。すると、彼らはその問題を認識しており、既に解決に向けて取り組んでいるとのことでした。
アカウントを何度も確認しましたが、何も変化はありませんでした。今日の午後、再びサポートに問い合わせましたが、前回と同じ回答でした。
今晩、アカウントがロックされてしまった。メールも電話も何も連絡なし…。
何だって?
Hi Mrcescott,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us!
Our software provider experienced a technical issue during maintenance, which affected some player accounts. Unfortunately, your account was among those affected, and we temporarily deactivated it until the software provider resolved the issue. After reviewing our conversation, I confirmed that you had been informed about the technical issue and the reason for the temporary deactivation of your account.
After reviewing your account, we confirmed that you played with a deposit bonus on your $30 card deposit.
The bonus terms and conditions were as follows:
Bonus: 215% (107% on CC) Low Wagering + 51 Free Spins on Desert Raider
Wagering requirement: 5x Deposit + Bonus
Minimum deposit: $20
Maximum cashout: 5x Deposit
Maximum bet per hand: $20
One bonus per player
Allowed games: Non-progressive slots only
Since the maximum cashout for this bonus is limited to 5x the deposit amount, our software provider has credited $150.00 in winnings back to your account. Your account has now been reactivated.
Please refrain from playing with these winnings and proceed with the withdrawal process after completing the required account verification.
Additionally, before you can withdraw your winnings, you must verify your account and card.
To complete the verification process, please log in to your account and upload the required documents.
You can find the full details in our Terms and Conditions, Section 9.5, which states that verification documents may be requested before your first withdrawal and occasionally thereafter to ensure account security.
9.5. Verification requirements
The specific documents required depend on whether account verification or credit/debit card verification is needed.
a. Account verification:
The front and back of your ID card, driver's license, or passport.
A selfie of yourself holding your ID card, driver's license, or passport.
b. Credit/debit card verification:
The front and back of any credit or debit cards used to make deposits at the casino.
A utility bill (for example, gas, electricity, water, or telephone) showing your name and the address registered with us. If you do not have a utility bill in your name, you may provide a bank statement instead.
A selfie of yourself holding your card.
Thank you for your understanding, and we sincerely apologize for the inconvenience caused by this technical issue!
Best Regards
Daniel Levy
Bettywins Management
インクレーブの一般的なカジノ
ほとんどのInclave(RTG)カジノと同様の構造です。特に目立った点はありませんが、ひどい点もありません。出金は試していません。ぜひ試してみてください!
素晴らしいカジノ
このカジノはスロットの種類はそれほど多くないけれど、素晴らしいボーナスがたくさんあるのでとても良いです。
迅速な入金と出金
入金と出金は迅速です。本人確認もそれほど時間はかかりませんでした。
良いカジノ
良いカジノです。毎週報酬がもらえ、出金も迅速です。入金でもフリースピンでも勝利しました。