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Exclusive Casino Review

3.4 Very Good (1101) United States United States accepted
exclusive image $50 No Deposit Bonus exclusive image 250% First Deposit Bonus
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Player Reviews + Write a review
3.4
Average
1101 votes
Fairness 3.3
Bonuses 3.5
Games 3.6
  • Casino Fairness
    Average
    3.3
  • Withdrawal Credibility
    Average
    3.4
  • Promotions and Bonuses
    Average
    3.5
  • Games Variety and Graphics
    Very Good
    3.6
  • Support Professionality
    Average
    3.5
All Reviews 85 Reviews
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toxicsunflower Level 6

3.4 Average

Bonus not loaded automaticly although just speak to the 24/7 live support and within minutes they will call you and will be happy to load your bonus to your account straight away, that is of course after your email has been verified

Reply Helpful (6)
    body

    ExclusiveCasino Official Casino Account

    Thank you for the review in regards to Exclusive casino!
    ​​​​​​​I am excited you noted the nice service provided by the Support team. Have a great time playing with us!

    Reply Helpful
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Crazy06mumma Level 3 New Zealand

2.6 Average

Looking forward to playing this new casino. Wish me luck.

Reply Helpful (4)
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    TACAAA Level 14 New Zealand

    You and me both. Free chips from Exclusive Casino upon registering, that is something to look forward to and to enjoy. Its an Average casino site, its got slot games that Iv seen at prettu much every other casino site. The free chips lasted me a few hours, I meet the wagering requirements but I didnt get to make a withdraw. At the time for me it wasnt really about getting a win, it was about playing and having fun. 
    its good to see and share comments opinoins  about a casino site  in this case its Exclusive Casino, who are from the same country. Be good to see more Kiwis. I WISH YOU ALL THE LUCK   

    Reply Helpful (1)
    body

    ExclusiveCasino Official Casino Account

    Thank you for your feedback!
    The RTG provider offers standard set of games. However we are in process of getting new games together with the provider.
    ​​​​​​​Thank you for choosing Exclusive casino!

    Reply Helpful
    body

    ExclusiveCasino Official Casino Account

    Thank you for your review in regards to Exclusive casino!
    ​​​​​​​We wish you best of luck! In case you would like to try the games again, please contact the 24/7 Support team to get the hottest bonuses and games offer.

    Reply Helpful
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ls2000ls

When this casino was new on the block, I completed the playthrough on their bonus and requested a payout.

Reply Helpful (3)
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Sakatas Level 7 Australia

5.0 Excellent

Great casino.....used the free sign up chip, which gave me the opportunity to play on the site for quite a while and get the feel for the casino. Love the games, good choice and variety. Can’t add a comment about withdrawal, as haven’t done so yet.

Reply Helpful (2)
    body

    ExclusiveCasino Official Casino Account

    Thank you for your feedback! I am glad to hear that you had a pleasant experience at Exclusive Casino and enjoyed the high variety of games offered. In case you would like to try your luck again, you are welcome to check the best Match Bonus with the help of our 24/7 Support Team.

    Reply Helpful
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Kmvoelker124 United States

1.6 Poor

I have played on the majority of online casinos open to US Players.  To date, Exclusive Casino has been the absolute worst experience that I have had. 

I read positive reviews on a couple different casino review sites of Exclusive, and I was excited to try it out.  Please believe me when I say that those positive reviews are FALSE.  It has taken me close to a month to withdrawal my winnings, and I have had to put up with more nonsense than at any other casino I have played at.  Here is a timeline of events. 

December 6th - I signed up for an account, and took advantage of a new player welcome bonus (I don't recall, but I believe it was 200% of first deposit).  I deposited $33.50 via credit card, and began playing.  I got very lucky, and hit a big bonus.  I then noticed that the max withdrawal was 10x my original deposit.  This is fine, since most bonuses come with such restrictions. 

December 6th - I received an email noting that all new players must verify their account with a phone call, and upon doing so would receive a 100% cashback bonus of first two deposits. 

December 7th - I called and verified my account over the phone.  I was not given the verification bonus, and still have not received it (it is now January 2nd).  

December 7th - I requested a withdrawal of $330 and received the long list of items that need to be provided to make a withdrawal.  Note that while you can deposit with bitcoin on Exclusive YOU CANNOT WITHDRAWAL with bitcoin until you become a VIP player, or something along those lines.  This makes no sense at all.  If the casino has the ability to take deposits in bitcoin, then they have the ability to pay-out in bitcoin.  For new players, bank wire is THE ONLY available withdrawal option.  I would advise all players to only play at casinos that have a variety of withdrawal options.  There are many very good casinos that offers bank + crypto withdrawals. 

December 10th - I sent in all of the documentation required to proceed with my withdrawal.  I did not hear a single thing back until December 16th.  I did not even get a quick response to let me know the casino had received my documentation.  The amount of personal information that Exclusive requires is high, and the very least they could have done was confirmed receipt. 

December 16th - I FINALLY get a response, telling me that I need to submit three additional items of personal information to proceed.  One of the items was a picture of the credit card that I had deposited with.  I ALREADY PROVIDED THIS TO THEM.  The second item was a picture of a voided check and the third was an additional form (some sort of credit card verification document).  This was the first I had heard about #2 and #3.  Why wouldn't they tell me these were needed on the first round of requirements?

Since I was very frustrated, I told them that I wouldn't be providing the additional information, that they could keep the money (my winnings), and that they could close my account. 

December 17th - I receive an email that the documents are part of their terms and conditions (still don't know why they didn't just include them in their initial request) and that if I would like to close my account I could contact their support team

December 18th - I reply stating that I will proceed with withdrawal, and I provided the three additional personal items that they requested. I did not hear anything until I reached out on December 23rd. 

December 23rd - I reached out to get a status update and let Exclusive know I was not pleased with their customer service or the length of time this was taking.  They respond stating that they've received the documentation but in order to keep my account active, I would have to respond letting them know that (1) I would like to keep my account active (2) the issue is resolved (3) I authorize all purchases.  This is absurd, considering I sent in my final documents AFTER stating I wanted to close my account and that included in those documents were TWO credit card authorizations forms.  I responded letting them know this.  

December 26th - I get ANOTHER email along the lines as the last, asking that I confirm (1) I consider the issue to be resolved (2) I have no claims against Exclusive Casino --ummm, what?--- and (3) I authorize all purchases made.  I once again reply to appease them and get my withdrawal.  But, this is literally ridiculous.  It is clear that this company does whatever it can to stall withdrawals.  I warn anyone that reads this that in many cases when casinos use tactics to delay withdrawals that are this ridiculous, it is because they don't have the money to payout winners. 

December 30th - I get an email stating that my documentation has been checked and my account is ready for withdrawals.  THIS IS 23 DAYS AFTER FIRST REQUESTING A WITHDRAWAL!!!  I respond with a thanks, but request that my withdrawal be allowed in bitcoin since the length of time since I requested withdrawal has been unacceptable.  I still have not received a response. 

January 1st - I log on to Exclusive, and request withdrawal (for the second time).  Again, bank wire is my only option.  In the comment section, I once again request withdrawal in bitcoin.  I am sure this will be ignored.  Upon requesting withdrawal, I AM TOLD IT COULD TAKE ANOTHER 7 DAYS TO RECEIVE. 

I urge anyone that is looking for a fair, honest, customer service oriented gaming option that will be attentive and allow withdrawals in a reasonable timeframe to play elsewhere.  If you want to deal with a bunch of nonsense and stall tactics, and not be able to get your winnings for OVER A MONTH, play at Exclusive.  

Thanks

Reply Helpful (2)
    body

    ExclusiveCasino Official Casino Account

    Thank you for your review in regards to Exclusive casino!
    It`s sad to hear that your experience was not pleasant. Kindly note that as per Terms and Conditions it may take up to 4 business days for the Finance Department to check verification documents.
    Since some of the documents have been found missing or incorrectly submitted, there was a need to re-request them for the verification process. Therefore the process was delayed. Please take into consideration that as per Terms and Conditions there are 2 withdrawal options for Exclusive casino: Wire transfer to bank account and transfer to Debit/Credit card used for depositing and verified for withdrawals.
    ​​​​​​​The casino representative confirmed that you have received your withdrawal to the bank account. I am glad to hear that!

    Reply Helpful
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    aca293 Level 26 Portugal

    Well, i had a similar experience, back in 2016 (see my reviews published here at Feb 02, 2016; Mar 02, 2016 and Mar 14, 2016)! It is true they took their time, but for me, what was the most important, they honor their commitments and paid the max cash out of a no deposit bonus! In my experience in RTG casinos, this is an island in a sea of scam casinos!

    Reply Helpful
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Killareo Level 1 Australia

3.2 Average

Bonus not recognised  but I will give it time good luck

Reply Helpful (1)
    body

    ExclusiveCasino Official Casino Account

    Thank you for your review in regards to Exclusive casino!
    I have contacted the Support Representative and ,unfortunately, we were not able to locate your account with provided username.
    ​​​​​​​Please specify the correct username with Exclusive casino or contact 24/7 Support team for assistance.

    Reply Helpful
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1Sikkunt Level 3 Australia

Hey guys, I started a new account with EC, had a little trouble trying to use the bonus code 40RICHCHIP, but after talking with customer support I was granted $50. Thats about where my happiness ended as I couldn't get a win/free spin to save myself... I'll keep you posted if things change. 

Reply Helpful (1)
    body

    ExclusiveCasino Official Casino Account

    Thank you for your review!
    Since games work under random number generator, the outcome of each bet depends on the luck only. In case you would like to get high match bonus, feel free to reach the 24/7 Support team.
    We wish you greatest time with us!

    Reply Helpful
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kittyomuni Level 13 Japan

3.0 Average

I think Exclusive Casino is a good casino among RTG casinos. There are a lot of initial registration no deposit bonuses and attractive bonus offers. Support was flexible and I was able to respond immediately.

However, unfortunately I have to say that the withdrawal speed is very bad.

You must be prepared to wait at least 10 business days for the withdrawal process to be completed.

I think it's a pretty good casino as long as the withdrawal process is early.

Reply Helpful (1)
    body

    ExclusiveCasino Official Casino Account

    Thank you for your review in regards to Exclusive casino!
    Before withdrawal approval documents verification is required. During this one-time procedure Finance department examines data provided to enable withdrawal options. In case all documents are sent at once, this process takes up to 4 business days. Once account is verified client is free to submit withdrawal request.
    ​​​​​​​The timeframes can be checked in Terms and Conditions.

    Reply Helpful
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slotmaster222 Level 17 Spain

i am not sure with this casino but the bonus they give is quite good but i think they use rtg slots and they dont really pay well so its hard to wager the bonus x) but well who knows a big win can always land if you big bet hahaha imagine getting a 100x win

Reply Helpful (1)
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Liezaengel76 Level 7 South Africa

5.0 Excellent

Bonus works great after email verification

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Bonus Offers

Welcome Package
Bonus Min Dep Wagering Games Availability Code
$50
FREE
50xB
All except Baccarat, Craps, Roulette, Sic Bo, War & Pai Gow Poker
exclusive image Exclusive Upon sign up
CHIPY50S
250%
$30
N/A
Slots & Keno
exclusive image Exclusive 1st Deposit
CHIPY250
Match Bonuses
Bonus Min Dep Wagering Games Availability Code
125% + 20 FS
$50
30xB
Slots & Specialty Games (FS - Vegas Lux)
Unlimited times per day
VEGAS
135% + 30 FS
$75
30xB
Slots & Specialty Games (FS - Vegas Lux)
Unlimited times per day
VEGAS
155% + 40 FS
$100
30xB
Slots & Specialty Games (FS - Vegas Lux)
Unlimited times per day
VEGAS
185% + 55 FS
$50
40xB
Slots & Specialty Games (FS - Storm Lords)
Twice per day
BATTLE

Casino Details

Established
Jan 01, 2012
Software
RTG
Languages
[email protected], [email protected]
Currencies
USD
Banking
Method Deposit Withdrawal
Bitcoin Logo available not available Bitcoin
MasterCard Logo available available MasterCard
Visa Logo available available Visa
Wire Transfer Logo not available available Wire Transfer
Minimum deposit
25
Minimum withdrawal
100
Withdrawal limits
$2000 per week
Withdrawal pending time
Wire Transfer - 3-7 business days
Credit cards - 3-7 business days
Casino Versions
Download, Live Dealer, Mobile, Mobile Web
Operating System
Android, Blackberry, iOS, Linux, Mac, Windows, Windows Phone
Support
Live Chat
Yes
Email
Phone number
General: +1 646-905-0495
United Kingdom: +44 203-627-9684
Italy: +33 483-580-487
Fax number
None

Additional info
Restricted Countries
China, India, Malaysia, Germany, Netherlands, Israel, Ukraine, Russian Federation, Romania, Hungary, Poland, Belarus, Costa Rica, Curacao, Aruba, Sint Maarten (Dutch part), Saint Eustatius and Saba Bonaire
Jurisdiction (license)
Curacao
Certified by
TST Certification
Affiliate Program
Alliance Affiliates

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